Ratings based on 833 Verified Reviews

3.4 out of 5
65% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Excellent atmosphere, staff and food. Fritos Christmas party and hockey tournament so only down side is lots of yelling throughout the evening
4 out of 5
Recommended
for Everyone
by A verified traveler

Good and Getting Better

Posted Jan 19, 2018
Pros: Good hotel that will be great once the renovations are complete.
Location: Location is convenient to downtown shopping and restaurants.
Friendly and efficient staff. Everything in one place that you need.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not bad, worked for what I needed it for

Posted Jan 10, 2018
Pros: The room was recently renovated and comfortable. This hotel was convenient as I was attending an event on site.
Cons: The room should have been more thoroughly cleaned. I would have appreciated notice that the lounge was under renovation.
Room was nice and spacious; however there were some spots on the table that were clearly not cleaned. The lounge was under construction which was disappointing. I had not known this on booking or I may have made a different choice. The elevator was not clearly marked and I walked by it a couple times before noticing it.
2 out of 5
by A verified traveler

Under renovation

Posted Jan 10, 2018
Hotel desperately needs Reno’s. It also needs to do more than aesthetic Reno’s. The ventilation fan in my room was thumping and banging all night. No sleep
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location

Posted Jan 5, 2018
Comfortable updated room on 4th floor. Only complaints were how far we had to go around to get to the pool and the room was not stocked with shampoo etc so I had to go down and get it.
Comment from Hotel Management
Jan 5, 2018 by FOM, Hotel Management
Thank you for your response on your stay. I have passed your comments in regards to the items in the room to the Housekeeping Executive Manager. It is great that you enjoyed your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

no continental breakfast, room needing updating

Posted Dec 27, 2017
Pros: It was central.
Cons: Revamping which they are in the process of doing.
Location: This was winter, shopping and sledding and the Japanese gardens with the Christmas lights.
Staff friendly helpful. Buffet breakfast was very nice. Price reasonable. Close to restaurants.
Comment from Hotel Management
Jan 2, 2018 by LRG, Hotel Management
Thank you for your comments. We appreciate you taking the time and letting us know of your experience. In regards to the lack of Continental, we have found that the majority of our guests appreciate a full breakfast, and with its variety, a buffet fits most of our guests' breakfast requirements. We look forward to be service in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

The room was cozy.

Posted Dec 27, 2017
Pros: THE BED EXPERIENCE WAS WELCOMED AND SUPERB COMFORT.
Cons: The refrigerator was noisy.IT HAD A LOUD HUM...Perhaps sit it on a thick pad or pull it way from the wall.
Location: PERFECT
The whole decorative aspect was soothing to us, the colour scheme was restful, combined with the comfortable bed we had a wonderful stay at the LODGE. I would go back knowing you have put in a thoughtful effort to make a more then restful room but you made a caring decision making sure we enjoyed our stay at the Lodge.
Comment from Hotel Management
Jan 2, 2018 by LRG, Hotel Management
We look forward to be service in the near future Hello Laura, Thank you so much for your comments, they are very much appreciated. We are thrilled that you liked our newly renovated rooms, and note that more renovations are on their way, with the lobby, restaurants and banquet facilities slated to be completed by July 2018 that will make the Lodge a true premier destination. PS. we'll look into that noisy fridge! Looking forward to being of service.
3 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Lodge Visit

Posted Nov 18, 2017
Pros: Nice court yard. Close to all amenities.
Cons: Renos completed.
Location: only there one night some didn't take advantage of anything
Older place that was going through renos which was unfortunate as the workers were hammering and sawing in the room above early in the morning. Not very pleasant to be woke up by.
Comment from Hotel Management
Nov 21, 2017 by FOM, Hotel Management
Thank you for your review on your stay. I apologize for the noise from construction. The guest rooms should be completed by early next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge

Nice hotel close to DOwntown

Posted Nov 18, 2017
The hotel was very clean and well maintained and the hotel staff was very willing to help and were very friendly
Comment from Hotel Management
Nov 21, 2017 by FOM, Hotel Management
Thank you for your review on your stay. It is great that you enjoyed your stay and the convenience of being downtown.
3 out of 5
by A verified traveler

Appropriate for depresses town. Best available.

Posted Oct 25, 2017
Pros: The staff, especially restaurant staff were very helpful and provided excellent service.
Cons: Everything
Location: Terrible location, all the shops in town are closed and not one decent eatery in the town except for terrible highway fast foods such as KFC etc.
Very nice restaurant, super staff, Very poor, dated and dirty rooms, halls and grounds. It is the best available in a severely economically depressed town. We should have selected another town to stay.
Comment from Hotel Management
Oct 25, 2017 by LRG/ GM, Hotel Management
Your comments are appreciated. Our property is undergoing major renovations; rooms/halls/grounds and restaurants, which should address all your concerns. We regret you did not have the opportunity to try the newly renovated rooms.