Ratings based on 208 Verified Reviews

3.2 out of 5
69% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from lethbridge

Just an average hotel

Posted Feb 22, 2017
Bed is not comfortable and the spa is out of order
Comment from Hotel Management
Feb 22, 2017 by Sariah, Hotel Management
Dear Guest, Thank you for staying with us. We are sorry you didn't find the bed comfortable and that our spa was out of order. Thank you for providing us with your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Room cleaning a definite problem. Cleaning staff does half a job
Comment from Hotel Management
Feb 2, 2017 by Sariah, Hotel Management
Dear Guest, Thank you for staying with us. We are sorry to hear you weren't happy with the room cleaning provided. We will follow up on your comments with our housekeeping team. Thank you for providing us with your feedback! Sincerely, Sariah
3 out of 5
by A verified traveler

Bad parking and bad communication

Posted Jan 13, 2017
Pros: Nice rooms, decent breakfast
Cons: Lots
Location: Good
The room was decent, clean, staff was pretty hard, when we asked about the 500$ deposit, witch is crazy, but I won't get started very disappointed, lol why couldn't they tell me that when I booked room two weeks ago, lol, just saying, parking was a joke, no room to park anywhere near your room, got to stop, sorry
Comment from Hotel Management
Jan 15, 2017 by Sariah, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to provide us with your feedback. We are happy you enjoyed your room and found the breakfast to be decent. We do provide free on site parking in two separate lots, however it is offered on a first come first serve basis, we do not assign, or reserve parking for our guests. Our deposit policy is non-negotiable and posted to our Expedia page. Guests are required to have a credit card upon check in, if there is no credit card provided, than the deposit amount is higher. We are sorry you found these factors to be frustrating. Sincerely, Sariah
1 out of 5
by A verified traveler from Edmonton

Never again!

Posted Jan 10, 2017
Pros: Nothing
Cons: Everything!
Coffee pot broken, cigarette burns on the furniture, stains on the carpet, dirty bathroom, too much bleach on the linen, was scalded by the hot water while showering, terrible breakfast....
Comment from Hotel Management
Jan 13, 2017 by Sariah, Hotel Management
Dear Guest, Thank you for staying with us. We are sorry that you had such a negative experience during your stay and would like to thank you for taking the time to provide us with your feedback, so that we can correct the issues you experienced during your stay for future guests. Sincerely, Sariah
3 out of 5
by A verified traveler

Posted Dec 16, 2016
Satisfactory stay. Facilities are in the process of upgrade, so any review is unfair.
Comment from Hotel Management
Dec 16, 2016 by Sariah, Hotel Management
We're glad your stay was satisfactory and hope you have the chance to stay with us again when our updates are complete! Thanks for providing your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, Alberta

Decent little hotel, would stay again.

Posted Dec 14, 2016
The room was clean, appeared to be nicely maintained. Although, the heat is a little slow and a bit dated, but works. Morning staff at breakfast were great, had a good breakfast. Breakfast selection was limited, but adequate. Overall, I was happy with the one nught stay.
Comment from Hotel Management
Dec 14, 2016 by Sariah, Hotel Management
Dear guest, Thanks for staying with us at the Super 8 Lethbridge. We are glad to hear that you enjoyed your stay with us, that your heating worked and that you enjoyed your breakfast. I'll pass your compliments along to the morning team. Thanks for providing us with your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2016
our stay is coming up , but we have stayed there going to & coming from the USA for the last 3 yrs. The rooms are comfortable, the rates are fair for a nights sleep, and the breakfast will fill you up for your journey
Comment from Hotel Management
Dec 13, 2016 by Sariah, Hotel Management
Dear Guest, We are glad you continue to enjoy your stay with us as you travel to and from the USA. We work hard to keep our guests happy and are glad to hear we are hitting the mark with you. Thank you for providing us with your feedback and we hope you continue to enjoy your stays with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted Dec 13, 2016
Older hotel but clean. a decent breakfast is provided
Comment from Hotel Management
Dec 13, 2016 by Sariah, Hotel Management
Dear Guest, Thanks for staying with us at the Super 8 Lethbridge. We are glad to hear you enjoyed your stay with us and would like to thank you for providing your feedback.
1 out of 5
by A verified traveler

Posted Dec 11, 2016
It was cold and heating wasn't working. It was cold and it was cold and it was cold.
Comment from Hotel Management
Dec 12, 2016 by Sariah, Hotel Management
Dear Guests, I am sorry that your room was cold during your stay with us, I will address your complaint with our housekeeping team. Thanks for providing us with your feedback. Sincerely, Sariah
3 out of 5
Recommended
for Everyone
by A verified traveler from Lethbidge

Bed was not comfortable

Posted Nov 28, 2016
Excellent staff, clean with a very uncomfortable bed. Good for one night when you want to save money.
Comment from Hotel Management
Nov 29, 2016 by Sariah Seaborn, Hotel Management
Dear Guest, Thank you for staying with us at the Super 8 Lethbridge. I will pass your compliments along to the staff and am sorry that you did not find our beds comfortable. Thanks for providing us with your feedback. Sincerely, Sariah