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Terrible experience. Mold everywhere, uncomfortable beds, bathrooms gross, no toiletries, rooms are small, lots of stairs to hotel and room
Maranda
Stayed 2 nights in Mar 2024
Response from Romina on Apr 4, 2024
Good morning,We are sorry for your review but the room is not as you described.It was repainted a few days before the opening and your arrival, I personally checked and there is no mold anywhere, neither in the room nor in the bathroom.
This hotel was perfect for our trip. The staff was amazing and offered to store our luggage for free after we checked out, so we could enjoy the rest of our day without having to lug around our bags. It was easy to find the hotel. It was clean and quiet. We are so happy we stayed here’
Monica
Stayed 1 night in Oct 2023
Response from Patrizia on Oct 31, 2023
Thank you very much .Hoping to welcome you in the future
8/10 Good
Maria
Traveled with group
Oct 31, 2023
Liked: Cleanliness, staff & service
Shower too small No elevator
Maria
Stayed 3 nights in Oct 2023
Response from Patrizia on Oct 31, 2023
Thank you for your feedback
6/10 Okay
Chun-Mei
Traveled with family
Oct 28, 2023
Staffs are very helpful.
There was a burning smoky smell from outside, didn’t know what it was, definitely not the smoke from cigarette smokers.
Fabulous experience!! Close to everything, the free breakfast was a lifesaver when getting adjusted to finding food in a new place, and the staff were so attentive and helpful!
Thank you very muchHoping to welcome you in the future
6/10 Okay
sabrina
Traveled with group
Oct 12, 2023
Liked: Cleanliness, staff & service
The hotel was an overall nice, clean hotel. Staff were great, breakfast was a bonus and always stocked. Only complaint was how tiny the room was and the lack of hot water. Didn’t seem to matter the time of day, we always had cold showers. Overall, we had a great stay and loved Monterosso.
We had a lovely time here. Rooms are small but clean and functional. There is a parking garage very close to hotel for convenience if have a rental car. The breakfast was amazing! The front desk ladies are fantastic and helpful. We had lost our rental cars keys and they were so helpful in trying to help us. I would totally recommend this hotel and stay there again.
This is such a wonderful property with the best staff! The rooms are very spacious and clean. The breakfast buffet is included and out of this world - fresh omletes made to order, amazing pastries and fresh fruit. Fun to have a coffe/cocktail bar and patio right out your front door. We will definitely be coming back here!
Carrie
Stayed 3 nights in Sep 2023
Response from Patrizia on Oct 3, 2023
Thank you for your feedback.Hoping to see you soon
We had such a great experience at Hotel Souvenir! The walk to/from the train station and relevant areas in Monterosso was so convenient. They provided towels for the beach and were so accommodating when we needed to check out and check-in. The room itself was super modern and colorful. Everything was clean and neat and we would absolutely stay here again when visiting Cinque Terre!
This place was a gem!! Great location but far enough away from the Main Street bustle. Very quiet, the staff was very knowledgeable and helpful, the breakfast was great and our room was very nice. Comfy bed and pillows. Would highly recommend.
Jena
Stayed 3 nights in Sep 2023
Response from Patrizia on Sep 23, 2023
Thank you for your feedback .Hoping to welcome you in the future
It is at the top of the hill - beautiful walk - only a short walk from train station and we did it in the rain took about -10 minutes. Very nice location - great breakfast - friendly and helpful staff !
Cassandra
Stayed 1 night in Aug 2023
Response from Patrizia on Sep 8, 2023
Thank you for your feedback .Hoping to welcome you in the future
Fantastic hotel in Monteresso. Very friendly staff and extras like luggage storage before and after our stay, beach towels and being able to hang there before our train departure was so friendly and helpful.
Only downside was the size of the room for a twin and very small bathroom but ample for an overnight stop.
Rosemary
Stayed 1 night in Jul 2023
Response from Patrizia on Jul 22, 2023
Thank you for your feedback.Hoping to welcome you in the future
We found Monterosso to be a great place to stay as the Cinque Terre experienced a heat wave. The hotel is a short alleyway from the main dining area yet away from crowds. Our host was very helpful with advice on transport and dining.
Mathew
Response from Patrizia on Jul 16, 2023
Thank you for your feedback.Hoping to welcome you again in the future
10/10 Excellent
Dawn
Traveled with family
Jul 10, 2023
Gardens are SO beautiful! Close to the main street but far enough away to get a quiet night's sleep. Loved it!!
Dawn
Stayed 2 nights in Jul 2023
Response from Patrizia on Jul 11, 2023
Thank you for your feedback.Hoping to welcome you again in the future
Hotel Souvenir is a charming property centrally located yet tucked away from the hustle & bustle. The accommodations were clean and staff were so sweet, kind and helpful. Nice breakfast spread with delicious coffee. We were happy with our stay. Highly recommend.
It was close to restaurants, the beach, the train and hiking but far enough away to be quiet. Breakfast was great especially eating in the shady courtyard. The staff were very friendly and helpful. It was especially nice that in addition to luggage storage they offer a shower and beach towels after checkout so you can go to the beach one more time. The only drawback was the way sound travels through the vents in the bathroom from unit to unit.
Clean, comfortable room. Great breakfast and beautiful garden courtyard. Hotel was centrally located in town.
Our room was very humid and the AC wasn’t strong.
Cierra
Stayed 1 night in Jun 2023
Response from Patrizia on Jun 21, 2023
Thank you for your feedback.Hoping to see you soon
This is a lovely hotel with staff who go out of their way to make your stay pleasant. There’s a pretty little courtyard for breakfast and afternoon drinks. Breakfast is the best we have had in Italy. Be prepared to walk lots of steps to your room. And the shower is really tiny!
Jane
Stayed 3 nights in Jun 2023
Response from Patrizia on Jun 18, 2023
Thank you for your feedback.See you soon
10/10 Excellent
Eva
Traveled with family
Jun 16, 2023
Liked: Cleanliness, staff & service
The hotel met our expectations. Very close to everything and welcoming.
The staff are very welcoming and friendly. The gardens are lovely and there are plenty of tables to sit outside on the terraces amongst the gardens. Our room was small but very clean and suited our needs fine. The bathroom was very small although clean, but the shower was tiny- anyone larger than petite would struggle to get into it.
Excellent customer service, thank you Patrizia.. Hotel is well kept, in a great location just off the main tourist area but very quiet. Breakfast was good, their outside patio was a great spot to enjoy some local Italian wine.
Kenneth
Stayed 1 night in May 2023
Response from Patrizia on Jun 6, 2023
Dear Kenneththank you for the feedback .Hoping to welcome you in the future.Best regards
We stayed for 5 nights and it was perfect! The staff is friendly and helpful. The free breakfast exceeded our expectations in every way! The patio is perfect for eating, relaxing, playing cards, etc. The complimentary beach towels was convenient as the beach is only a 10 minute walk. We had the triple room so it was nice to have extra space. The shower was one of the best we experienced in Europe! We highly recommend this hotel abd we would definitely stay again!
Terri
Stayed 5 nights in May 2023
Response from Patrizia on May 31, 2023
Thank you very much !Hoping to welcome you again in the future.Best regards
Loved our stay here. The location was ideal to take in all of Cinque Terre, the property and garden area were beautiful and a lovely place to relax. The staff were all very friedly and accommodating and the rooms were very clean. The perfect hidden gem!
Lisa Hoy
Stayed 3 nights in May 2023
Response from Patrizia on May 31, 2023
Thanks a lot Lisa!We are glad you enjoied to stay here.See you soon