Ratings based on 1,036 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from North Vancouver

Nice hotel but could be updated

Posted Nov 14, 2017
The staff were wonderful, but the room was a bit outdated. I felt like I was staying in a heavily used Las Vegas hotel. It definitely has a convention center feel. The towels were what I can only describe as "crisp." Everyrhing was clean but it looked well worn. It had a bizarre slot inside the door which required insertion of a room key in order to activate the lights. The restaurant served great food and was super busy. The bar was cool and funky.
Comment from Hotel Management
Nov 14, 2017 by M Leclerc, Hotel Management
Thank you so much for your comments. We are in a renovation process right now. All our rooms will be redecorate by mid 2018. We do hope to have the privilege to have you stay with us again.
3 out of 5
by A verified traveler

Posted Oct 26, 2017
Cons: washrooms in deluxe rooms - short sinks - water splashes out
Location: Restaurants nearby all good even the one in the hotel
The fact this is a deluxe hotel - I was expecting better amenities - washroom sink and showers of low quality.
Comment from Hotel Management
Nov 14, 2017 by M Leclerc, Hotel Management
Thank you for your comments. We are doing renovation in all your rooms this year. We appreciate your business and hope that you will choose again the Four Points Levis.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Very nice hotel

Posted Oct 14, 2017
As expected of a Sheraton hotel we had no complaints. Large room, good Wi-Fi, tidy, well run hotel. A short drive to Levis town centre and the ferry station to Quebec old town. We wanted to stay in the old town but hotels were expensive with difficult parking so we opted for Levis. We were initially concerned about the hassle of getting to the old town but in fact it is very straightforward with parking at the ferry station not expensive, reasonable priced ferry which is pleasant and only 15 minutes across, running until 2AM. So overall we were very happy
Comment from Hotel Management
Nov 14, 2017 by M Leclerc, Hotel Management
Thank you for taking the time to write a review. We do appreciate your comments and we eill share them with all the team.
2 out of 5
by A verified traveler from anaheim california

Depends on convention center to stay in business

Posted Oct 2, 2017
We recently stayed at this facility and was shocked this is a Sheraton. GPS brings you into the back of the property which is very dark. Staff was helpful. No bellhop carts for self service luggage were hard to use. The rooms were very plain, small and cheap furnishings. We had a room for 3 adults and were given 2 coupons for breakfast 3rd adult goes without? Tub Was a deep soak tub. It dangerous to get in and out of. Beds were ok not very comfortable. We did go to the on site restaurant but after eating we were told the coupons for the breakfast were no good because we ordered off the regular menu... no explanation as if we know how their system works. Constantly felt like we were in a cheap hotel. They are attached to the Levi convention center which is obviously how they stay in business. Would never stay here again. To many beautiful hotels to settle for this
Comment from Hotel Management
Nov 15, 2017 by M Leclerc, Hotel Management
We are very sorry to learn that you did not enjoy our hotel. We would like to apologize if we do not meet your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laval

Nice hotel, nice room

Posted Sep 23, 2017
Pros: Location, close to the highway
Cons: We had breakfast in the restaurant and the food was not as expected.
Quick check in and quick check out. Parking outside is ok in summer but it should be free inside all the time.
Comment from Hotel Management
Nov 14, 2017 by M Leclerc, Hotel Management
Thank you for your comments. We will share them with the restaurant owner ( third party ) .We hope that you wil come again at The Four Points Levis.
5 out of 5
by A verified traveler

Posted Sep 11, 2017
A one night stay to visit a family member in Lévis. The hotel was a practical choice for its location.
Comment from Hotel Management
Sep 11, 2017 by M Leclerc, Hotel Management
Thank you so much for your comment. We hope to have you stay again at the Four Points Lévis.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Excellent Service Hotel was clean and attractive Very comfortable beds Great showers
Comment from Hotel Management
Sep 11, 2017 by M Leclerc, Hotel Management
Thank you very much . We will share your commnets with all the staff.
4 out of 5
by Essam

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017
Thank you for taking part of the Survey.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2017 on Hotels
5 out of 5
by A verified traveler from Montreal, QC

Nicest Hotel in Lévis

Posted Sep 8, 2017
Pros: everything
Cons: no
Location: Business trips for me but the nicest restaurant in the region is ''Le Délice'' near by for Lunch and Dinner
I have been forced to try other hotels in Lévis because they were full in the last 5 years and I can only say that this hotel was and is the best one in Lévis from this recent stay. They have the best hotel room and the restaurant offers the best breakfast in town.
Comment from Hotel Management
Sep 11, 2017 by M Leclerc, Hotel Management
Thank you very much . We are very happy to see that you enjoy your stay with us.