Ratings based on 420 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Great hotel if you are into smoking illegal drugs.

Posted May 15, 2017
Would have been fine other than the fact the entire first floor smelled like a marijuana field had cought on fire. It was redicilious to have to smell weed all day and night. Not happy with the situation.
Comment from Hotel Management
May 18, 2017 by Jack Patel, Hotel Management
we are so sorry that incident happen with you, we have investigate on the each floor we do not see anything in the room or hallway, I have also inform all our Housekeeper and told the please deeply look on each room. we are really apologized the for any inconvenience. i hope you will give us another chance to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Navasota

The room was very nice and comfortable!

Posted May 15, 2017
Staff were friendly and professional, I really enjoyed my check out time with Jesse. My room was very nice, clean and comfortable.
Comment from Hotel Management
May 15, 2017 by Jack Patel, Hotel Management
Thank you so much for your feedback regrading your stay with us, we appreciate your comments, I have share your comment to all our staff and Jess and every one join me to say THANK YOU. I hope we see you soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler

First sight, "oh dear"

Posted Apr 28, 2017
Pros: The bed.
Cons: A bar.
Location: See above.
There are around 7-8 hotels on this complex, all look similar, but once i had checked in, i was happy i chose this hotel, the room was large, clean and comfortable, but the bed was outstanding, i nearly missed a meeting because i fell asleep on it 5 minutes after unpacking ! has a quick dip in the very small pool, but was nice just the same. There is a shopping mall 10 minutes walking distance, and a few restaurants and bar 5 minutes walk. Overall, very happy.
Comment from Hotel Management
Apr 28, 2017 by Jack Patel, Hotel Management
thank you so much for taking time and give us details review, we are glad that you have great stay with us. hope we will see you soon
5 out of 5
Recommended
for Everyone
by A verified traveler

We loved your hotel!

Posted Apr 22, 2017
Pros: The room was beautiful and comfortable!
Location: The location was great; we were there for a wedding. There is so much to do in the area!
My children really enjoyed the room and the facility.
Comment from Hotel Management
Apr 23, 2017 by Jack, Hotel Management
Thank you so much taking time and give us feedback. We glad that you enjoyed your stay. I have share your comment to our staff and they also join me to say thank you so much. Hope we see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Convenient and acceptable

Posted Apr 4, 2017
We had great assistance from Jesse on our reservation. The room was comfortable. We needed an accessible bathroom and the bathroom door was inconveniently located for easy entry. We would return of in the area again.
Comment from Hotel Management
Apr 5, 2017 by jack, Hotel Management
thank you so much for your feedback your comment and your concern is very importance for us all our team and Jesse join me to say thank you thank you for staying with us
3 out of 5
by A verified traveler

Posted Apr 4, 2017
Pre-paid for three day stay ( Friday, Saturday and Sunday). Room key cards did not work Sunday evening but worked that morning after breakfast. Neither key worked and personnel at desk said it could have been erased but I kept it in my book away from other cards to ensure it would not be demagnetized. The other possibility is they only put two days on the card when it should have been three. This is the first hotel I have had this problem. I am a disable veteran and never had this problem at other hotels. I will not be staying at this comfort inn any more.
Comment from Hotel Management
Apr 6, 2017 by Jack, Hotel Management
Thank you for taking time and tell us about your experience regading your recent stay with us. We really appreciate your feedback I have address the issue with Maintance department and he taking care the issue already, I also I have inform to my all front desk just to make sure they are making right days key. I hope you give us another chance and stay with us again in future
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Modern suite for a great price

Posted Mar 25, 2017
The reception area and rooms seemed to be newly renovated with modern furnishings. Although the indoor pool is on the smaller side it was plenty big for my kids and they loved it. The breakfast was good and had a wide variety. Only downsides are the sheets are a little rough, the sleeper sofa mattress isn't comfortable and there are lots of birds around in the morning singing (that could be a good or bad thing depending on how you look at it). The price was great for a suite.
Comment from Hotel Management
Mar 26, 2017 by Jack Patel, Hotel Management
Thank you so much taking time and give us your feedback your comment is very important for us. I have address the issue for the laundry attendance so they taking care different for next time, for the sleeper sofa I have pass message to our owner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to family members

Posted Mar 20, 2017
Pros: Staff and indoor pool
Cons: Entrance is very hard to find. Signage at entrance would be very helpful especially at night.
We had booked with another location but then found they didn't have indoor pool for my granddaughters. That was why we booked in this hotel.
Comment from Hotel Management
Mar 21, 2017 by Jack , Hotel Management
Thanks you so much for taking time and give us comment regarding your recent stay, we thanks full to make you happy, also we are working with city of Lewisville for the sign.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean!

Posted Feb 28, 2017
My children and I stayed the night. It was really clean and modern . Great stay
Comment from Hotel Management
Mar 1, 2017 by Jack Patel, Hotel Management
Thank you for taking time and give us feedback. We really happy that you had great stay with us. Thank you again for staying with us and see you in your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Beautiful, clean, and friendly staff

Posted Feb 23, 2017
The hotel was very beautiful, comfortable, and a convenient location. The staff was so welcoming and friendly. I would absolutely stay here again.
Comment from Hotel Management
Feb 23, 2017 by Jack, Hotel Management
thanks for staying with us. we work hard to make our guest happy and appreciate your feedback! i have talked with our staff about your comment and they also join me to say thank you. thank you again to staying with us