Ratings based on 101 Verified Reviews

3.2 out of 5
41% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Regina

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 25, 2017 by Manager, Hotel Management
Regina, thank you for the generous four-star rating. We are pleased to know that you had a great stay with us. Thanks for choosing Extended Stay America - Dallas - Lewisville, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by Jimmy

Posted Jun 21, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Dallas - Lewisville. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon. Sincerely, General Manager
4 out of 5
by Amanda

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Amanda, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Dallas - Lewisville. Sincerely, General Manager
4 out of 5
by Deries

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Deries, thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Dallas – Lewisville. Sincerely, General Manager
2 out of 5
by Angelina

Posted Jun 4, 2017 on Hotels
Outdated. No lobby or restrooms in lobby. The building had a bad odor. Run down. No early check ins. Surroundings not taken care of.
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
Angelina, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
5 out of 5
by Robbin

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Manager, Hotel Management
Robbin, thank for the five-star review of Extended Stay America - Dallas - Lewisville. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Be careful when booking here. We got double charged for 2 different amounts. The breakfast bar only consist of two different granola bars and 2 different flavored muffins that u can get at the vending machine. For $100 a night u can get better rooms and food at motel 6.
Comment from Hotel Management
May 31, 2017 by Manager, Hotel Management
Please accept our apologies for not meeting your expectations. We appreciate your valuable feedback and will use it to make sure we are more consistent in our service levels. In regards to your billing concern, please reach out to our front desk for any further queries you may have. We regret the inconvenience caused and hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Bugs in the room. A/C stopped working and front desk did not offer to move us to a new room. Breakfast cannot even be called continental. Will not be returning to this place.
Comment from Hotel Management
May 19, 2017 by Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler from Ft Lauderdale

Check In

Posted Apr 29, 2017
Bad Hotel Policy's. Booked Hotel with Expedia, received Itinerary and conformation n.o via email. However on arrival at hotel there was nobody to be seen at front desk. Called Hotel, somebody finally answer after a long ringing. My Reservation or conformation not listed on there computer. Had to find another Hotel for the night. Went to Hotel the next day to see what the issue was, my conformation & Itinerary was all there, they apologize for inconvenience. However i was still charged for room & there company policy is no refunds. Expedia is a great company & refunded me the money, but i would not recommend this Hotel & staff to anyone.
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Stephen, we cannot apologize enough for the inconvenience you experienced during your visit. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. We are all committed to making sure we don't repeat what you experienced. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
3 out of 5
by Otishia

Stinky

Posted Mar 13, 2017 on Hotels
The room smelled like fish. It was very displeasing. The worker tried to spray the room but the bad smell still lingered. The continental breakfast has very poor choices. Plan to buy breakfast elsewhere.
Comment from Hotel Management
Mar 19, 2017
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issue you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, fresh and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future. Thanks again, and we hope you'll choose Extended Stay America - Dallas - Lewisville the next time you're in Lewisville.