Ratings based on 268 Verified Reviews

4.2 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tulsa oklahoma

Posted Nov 10, 2017
Hotel was very nice and clean. It was close to everything we had planned for the weekend. Hotel staff was nice and courteous. We would love to stay here again.
Comment from Hotel Management
Nov 13, 2017 by Mike R., Hotel Management
I'm glad that you had found our location convenient to what you had planned. I am also thankful for your compliments regarding cleanliness and courtesy; I will share your feedback with the staff so they can see that their efforts are appreciated!
2 out of 5
by A verified traveler from lewisvill tx

Rundown mess

Posted Nov 5, 2017
Outdated facility, slow elevators, congested breakFast area, broken key machine, bad shower plumbing, and more. Poor place to stay
Comment from Hotel Management
Nov 6, 2017 by General Manager, Hotel Management
We are sorry to hear that you had a less than excellent experience with us. I would like to apologize for any of the inconveniences you encountered during your stay. I agree that it can get quite crowded during our breakfast hours, this is one of the allures of this hotel and is a big hit. We are planning a lot of renovations and updates in the future, and we will use the feedback you have given us to help shape a great all around experience. We hope you choose to stay with us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Hotel staff is very helpful

Posted Sep 17, 2017
Hotel staff recommended good Mexican food and she is very helpful and very nice.
Comment from Hotel Management
Sep 19, 2017 by Mike R., Hotel Management
We are glad that you enjoyed your recent visit to Lewisville and are delighted to hear that you enjoyed our staff. we look forward to serving you again soon!
4 out of 5
by Dominique

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by Mike, Hotel Management
Thank you for the Feedback!
4 out of 5
by Jerry

Posted Aug 7, 2017 on Hotels
We were here for a swim meet. We always stay at this hotel.
Comment from Hotel Management
Aug 9, 2017 by Mike, Hotel Management
Thank you for choosing us every year when you come to Lewisville. We are glad that you have found your home away from home and we look forward to continue serving your needs!
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Okay Hotel

Posted Aug 7, 2017
Pros: Convenient
Cons: Microwaves in the rooms, thicker towels.
Location: We drove from Grapevine to Fort Worth to see the Stockyards. Not too far.
Hotel was okay, nothing fabulous. Got a really good rate for being last minute. Bed was a little hard for me and wished the pool would have been outdoors. (I didn't read that part before) I do think the hotel should have at least had microwaves in the rooms. The morning we were leaving we finally noticed the tiny microwave in the lobby we could have used. Our room was quiet and AC stayed cool. Breakfast could have been better. Overall not a bad hotel. Asked the young girl working for something cool to do while we were there and she did tell us about the train ride. We will definitely do that when we return!
Comment from Hotel Management
Aug 9, 2017 by Mike R., Hotel Management
Thank you for taking the time to leave us some feedback on your recent stay. I'm glad that you were happy with your stay, perhaps next time we can get you in one of our suite rooms to better accommodate your needs. There are plenty of activities to take part in our area and we would be happy to have you back!
4 out of 5
by Lisa

Not the best, not the worst.

Posted Jul 11, 2017 on Hotels
It's what you expect for the price and the brand. It could use some remodeling, or at least some maintainence. When we walked in to check in, the big letters on the wall beside the check in desk were taped on with scotch tape. If you are looking for a value in a safe neighborhood, this one is good. If you are looking for a pristine property, this is not for you. Manager on duty was not friendly at all. Pool closed at 10pm. He game in at 9:55pm and said, "Pool is closed. You have to get out." It would be one thing to be talking to some kids this way, but I'm a grown man.
Comment from Hotel Management
Jul 17, 2017 by Mike, Hotel Management
Thank you for submitting a review with our property. I'm sorry to hear that you had an experience that was less than excellent. Your comments will be shared with our team to improve our communications. We also have noted your observations for the mounted letters, rest assured these are professionally installed decors that adhere to today standards. We appreciate your thoughts and concerns regarding these items.
5 out of 5
by Samantha

Two Thumbs Up

Posted Jul 9, 2017 on Hotels
We ended up having to get a last minute hotel to visit my in laws and found a great deal at Fairfield on Hotels.com. Everything was so easy from booking to checking in. It was so good that we used another Fairfield hotel when we went to Kansas.
Comment from Hotel Management
Jul 17, 2017 by Mike, Hotel Management
It's always a compliment to learn that we won over another customer to our Fairfield brand! We do our best to treat each guest like our family and hopefully you have found a new hotel that you feel comfortable with. Thanks again for leaving us a review and we welcome you to the Fairfield Inn & Suites family!
4 out of 5
by Micheal

Nice

Posted Jul 7, 2017 on Hotels
Didn't have hot water for showers but the place was nice and clean.
Comment from Hotel Management
Jul 17, 2017 by Mike, Hotel Management
Thank you for leaving us a comment. Your feedback will be shared with the appropriate department so that we can resolve any outstanding issues. Thanks again for staying with us and we hope to serve your again!
1 out of 5
by A verified traveler

Bad customer service

Posted Jul 7, 2017 on Hotels
Customer service is poor
Comment from Hotel Management
Jul 17, 2017 by Mike, Hotel Management
I'm sorry to hear that the service you received was not up to our standards. If there was a specific incident that you would like to communicate, please feel free to contact us. We are here to make things right for you and promise to deliver excellent service.