Posted Jan 24, 2017 on Hotels
Stay was good until Sunday morning when I found a roach crawling on the tub. Reported it. Got a call from Jami on Monday and she basically told me there is no possible way they have roaches because the GMs go behind every housekeeper and check the rooms top to bottom. LIE! She was rude and offered me $25 or 5,000 reward points. She said she would give me a final answer to what she was going to do in a couple hrs. Less than 30 minutes later she told me the maintenance man checked our room and the surrounding rooms for bugs. Impossible!! I asked to speak to someone over her head and she told me the main GM was not available and there was no one over his head. I will never stay there again.