Ratings based on 1,355 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Excellent concept - poor execution

Posted Jun 27, 2017
Pros: Very nice property. Liked the vibe of the hotel. Very friendly staff
Cons: AC calibration. Hotel needs to review their concept for hot breakfast. It is not on par with the level of the overall hotel.
Location: Hotel is 30min NW of Boston proper and is just off a major highway. Close to Burlington mall and town of Lexington. Easy to get to Boston & Cambridge.
The Aloft hotel concept is for a colorful, youthful and hip hotel. This property captures the vibe very well. It is clean, well maintained and very well located to the NW of Boston proper. The rooms are well appointed. The beds were excellent. Where the concept stumbles a bit is in the execution. There were 2 main areas that left us disappointed. First one was that the room we stayed in had mis-calibrated AC. Even though we set the thermostat for 71F, the unit kept blowing extremely cold air on a semi-continuous basis. Even when we set it to a balmy 73F, cold air would get blasted at us every 10-15 min. On our second night we preferred turning the AC off rather than suffering through more frigid AC. Second one was the breakfast in the hotel lobby. The lobby "kitchennette" offered standard breakfast fare or eggs, omelets, etc. We ordered scrambled eggs, bacon and sausage. We ended up with basically McD McMuffin's without the bread. Definitely not what we expected. would we go back - yes but we would double check the AC and would have breakfast elsewhere.
4 out of 5
Recommended
for Families
by A verified traveler from Montvale, NJ

Nice hotel not far from Boston

Posted Apr 17, 2017
Pros: Cleanliness, staff, comfortable beds.
Cons: Would be nice to have complimentary breakfast.
Location: Near to Boston and Bentley College in Waltham.
I booked through Expedia but somehow the reservation did not get registered with the Aloft Lexington. However, the person at the desk was very accommodating and quickly got us booked into a room and assured me that the hotel would deal with the issue and that my credit card would not be double charged. The room was very clean and comfortable and we enjoyed our stay. It was about a half hour from Boston at a very reasonable price. I would recommend this hotel for someone visiting Boston who does not want to pay the price of a hotel in Boston.
3 out of 5
by A verified traveler

Ok but not comfortable

Posted Apr 12, 2017
Pros: The staff were very nice.
Cons: Seats with cushions/padding. Bring the noise level down. Curtains and shears on room windows. Lighter, softer colors in room.
Location: Family visit, so "doing" was not a priority.
Very industrial cold feel to the facility. I felt like I was at work or in an office building. Our room was dark, especially given the fact that there were no curtains on the windows. We like ambient light from the outside/sun in the morning. It was either shades down in a dark colored room or shades up and no privacy. I didn't see one comfortable seating area any where, not in the lobby or our room. While it has a cool first impression, that was all it was. We liked it less each day of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Friendly staff and clean room. I will definitely use the indoor pool next time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
We stayed at the ALoft recently and feel that the hotel maintenance has declined over our last few visits (we have family 2 miles away from the hotel plus the ALoft is pet friendly). The HVAC unit was not functioning at all and our request for servicing was ignored. The hotel is showing a lot of wear and tear.
5 out of 5
by Denise

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Modern and right off the highway.

Posted Mar 27, 2017
Pros: Decor was great. The food was fabulous.
Cons: For me the mattress was a little stiff.
Location: Boston is close by.
Hotel never got reservation from Expedia. Hotel was very helpful and helped resolve the situation. Pets were allowed and the place was very clean. The food was fabulous and the decor is modern and attractive. The mattress was a little stiffer than I prefer. But that's all personal preference. I really enjoyed my stay here.
5 out of 5
by William

Quick, great shower

Posted Mar 20, 2017 on Hotels
2 minute check-in or less, clean, quiet, good internet service, great shower, good desk, met all my needs.
3 out of 5
by Maria

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
4 out of 5
by Besmir

This traveler left a rating score only Posted Mar 20, 2017 on Hotels