Ratings based on 191 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Chesapeake, Va.

Nice hotel, staff not so much.

Posted Nov 17, 2017
Pros: Nice room, clean hotel, good breakfast buffet
Cons: Train your staff not to insult guest
It started bad on arrival, reserved a king bed non smoking and when we arrived all they had was a smoking room. Can of fabreez and a candle wont let this ruin our weekend. Day two having a nice day when we get a call that we are a no show at the hotel. After 20 minutes on the phone where the hotel lobby clerk insisted we made two reservation and it was out of their hands if we were going to get charged for both rooms. Went to the desk when we returned and was told they wouldn't charge us for the second room we should feel lucky. The next day with a new clerk and the truth comes out, when we checked in they clicked on the wrong reservation and gave us another persons room and of course our non smoking room was available.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, VA

Location is good—next to Applebee

Posted Oct 23, 2017
Pros: Room is spacious and clean. WiFi speed is fast.
Location: We came off the Blue Ridge Mountain Parkway. It’s a scenic drive for foliage viewing.
After a long day’s drive, it’s nice to see an Applebee restaurant next to the hotel. We walked across the parking lot, had our dinner and back to our room to rest.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Perfect for overnight stays with a pet.

Posted Sep 28, 2017
Pros: We liked having a microwave and refrigerator in the room. Breakfast was also very good - plenty of tasty choices.
Location: Location is great for the overnight traveler. There is a restaurant next door.
We booked this hotel because we needed a place to stay near the highway on a two day trip with a rescue puppy. After booking online we called to see if we could get a first floor room and to let the staff know that we were bringing a dog. The person we talked to was very helpful and accommodating. The hotel was perfect with a pet. Rooms exit to the outdoors, are set back from the main road, and there are plenty of green areas for dog walking.
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Comfortable hotel in good location

Posted Sep 25, 2017
I stayed at this hotel after a mishap with my reservations at another hotel and was not expecting much. I was pleasantly surprised. The hotel bent over backwards to make sure I was comfortable - from the welcome gift bag (it was Parents Weekend) to a welcome letter from the manager to the phone call once we reached our room to make sure it was okay. The room was clean and comfortable. The free breakfast was very good with a lot of variety. My stay has changed my perception of the Best Western brand and I won’t be so skeptical the next time I have opportunity to stay at a property.
3 out of 5
by A verified traveler from Illinois

Information for consumer

Posted Sep 18, 2017
Pros: Proximity to interstate . Restaurant close by
Cons: Updating the room , looking somewhat worn out
Booked with Expedia on line . Got to hotel a d was given a smoking room . We do not smoke . The room stunk like stale cigarettes. Very disappointing. Was never given this information about the room . Will not use Expedia again .
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Staff are friendly. Hotel is typical budget quality for this area.
Comment from Hotel Management
Sep 11, 2017 by Tim, Hotel Management
Thank you for your business. Thomas Newberry Manager
5 out of 5
by Lisa

Comfortable, clean and convenient!

Posted Sep 5, 2017 on Hotels
This is a comfortable, reliable hotel which has improved the overall experience for travelers. The rooms have been updated, the beds and pillows are comfortable and the rooms are clean. This is my go to hotel in Lexington for overall value.
Comment from Hotel Management
Sep 11, 2017
Thanks for your business. Thomas Newberry Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Convenient Stop

Posted Sep 1, 2017
Good sized room - comfortable amenities. Breakfast area was pleasant, but food selection was limited. Just a short drive from interstate and downtown Lexington. Checked in late and desk clerk was friendly and helpful,
Comment from Hotel Management
Sep 11, 2017 by Tim, Hotel Management
Thanks for your business. Thomas Newberry Manager
5 out of 5
by Dan

Posted Aug 28, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017
Thanks for your business. Thomas Newberry Manader
5 out of 5
by Robert

Great location, very comfortable, super service

Posted Aug 26, 2017 on Hotels
The hotel is on the outskirts of downtown Lexington with access to dining, a wide range of eateries, and 2 historic college campuses. Right off the interstate, it was very convenient for our purposes, fishing in a nearby river for several days.
Comment from Hotel Management
Sep 11, 2017
Thanks for your response and business. Thomas Newberry Manager