Ratings based on 257 Verified Reviews

3.9 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from garden city, ny

Clean and convenient

Posted May 8, 2017
Staff was very friendly and room was clean. Shower had low water pressure and the breakfast could use a little improvement. Overall, it was fine.
Comment from Hotel Management
May 11, 2017 by Madison, Hotel Management
We truly thank you for choosing to stay with us and letting us know the issues that occurred.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Credit for early check out

Posted May 8, 2017
Pros: Front desk staff very friendly
I appreciate that a credit was issued for early check out due to illness in family...
Comment from Hotel Management
May 10, 2017 by Madison Joest, Hotel Management
We thank you very much for choosing Best Western Parkside Inn!
1 out of 5
by A verified traveler from Frankfort, KY

Hotel was deplorable

Posted Apr 28, 2017
Hotel was very outdated and not suitable for travelers. The room was old, smelly, had stains in the wall, stains in the chairs, stains on the bed and stains on the ceiling.
Comment from Hotel Management
May 1, 2017 by Madison Joest, Hotel Management
We truly apologize for the inconveniences that occurred during your stay. We are currently in the process of waiting for our new drapes, chairs, etc to come in for our guest rooms. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

As expected - Good stay

Posted Apr 25, 2017
Pros: Easy access from the highway, plenty of rooms on the ground floor, clean and well kept.
Cons: Today with C-Pap machines, charging of devices, etc. more plugs in or near the beds would be welcome. Improve healthy offerings at breakfast.
Location: We were passing through but we have visited the area before. There's lots to do since it's near the capitol of Kentucky.
We pulled off the highway for the night and found this Best Western to be what we expected in a motel. Nice room, clean and comfortable. Needs more plug ins near the beds and the breakfast was also as expected. Wished for fresh fruit besides whole apples and we weren't thrilled with the refrigerated breakfast sandwich that we had to microwave. Good coffee, though. Bananas would be welcome.
Comment from Hotel Management
Apr 29, 2017 by Madison Joest, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Fine hotel close to Frankfort

Posted Apr 23, 2017
Booked through Expedia and the hotel didn't have our reservation. Hotel system issue because another guest booked with hotels.com and they didn't have his either. Decent room, clean but hotel is old. Breakfast was waffles, bagels and cereal or choice of microwave jimmy dean breakfast sandwich. Overall a fine stay but you do get what you pay for.
Comment from Hotel Management
Apr 27, 2017 by Madison Joest, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Stayed here while passing through on a road trio. Quiet comfortable stay for just a night. Nice pool too.
Comment from Hotel Management
Apr 3, 2017 by Madison Joest, Hotel Management
We thank you for choosing to stay with us! It is great to here you enjoyed your stay! We truly hope to see you again, soon! Thank you, Madison Joest General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
great place to stay; easy access to interstate; easy access to room from parking--right in front of room; cookies-fresh baked every night;
Comment from Hotel Management
Mar 15, 2017 by Madison Joest, Hotel Management
We thank you for taking the time to write a review about your stay with us! We hope to see you again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from louisville ky

Nice hotel just one exit away from state board.

Posted Mar 13, 2017
Everything was fast and easy everyone was nice and friendly will definitely stay here again :)
Comment from Hotel Management
Mar 13, 2017 by Madison Joest, Hotel Management
We thank you for choosing Best Western Parkside! We are pleased to see your stay was great and we hope to have you back soon!
5 out of 5
by Donna

Posted Feb 19, 2017 on Hotels
This was a family trip and the price was nice. We especially liked the pool area and spent a lot of time there. Breakfast nice. Wish the beds were queen size.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
We thank you for the wonderful comments and the great review! We thank you for choosing to stay with us and we hope to see you again!
4 out of 5
by A verified traveler

Great staff, rooms ok for a night or two.

Posted Feb 15, 2017 on Hotels
The service is always amazing, staff is friendly and so very helpful. The beds are not too comfortable and the varying water temperature in the shower is shocking!
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
We thank you for the review. We truly appreciate it and we will look into the inconveniences that occurred!