Standard Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Bluegrass Extended Stay Hotel

2 out of 5
Bluegrass Extended Stay Hotel
2753 Richmond Rd, Lexington, KY

Reviews

7.6

Good

Rating 10 - Excellent. 239 out of 935 reviews" "
Rating 8 - Good. 373 out of 935 reviews" "
Rating 6 - Okay. 182 out of 935 reviews" "
Rating 4 - Poor. 86 out of 935 reviews" "
Rating 2 - Terrible. 55 out of 935 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant experience. Clean rooms.
Stayed 3 nights in Apr 2024
Response from Sami on Apr 16, 2024
Angela, we are thrilled to hear that you enjoyed your stay! Your compliments will be passed along to our wonderful housekeeping staff. We hope to see you again soon!

8/10 Good

vincent

Business traveler
Think an “extended stay” establishment should have utensils like cups, plates and cutlery even if it’s paper and plastic. Having a full size refrigerator and new microwave was impressive but no simple supplies was interesting.
Stayed 3 nights in Apr 2024
Response from Sami on Apr 15, 2024
Vincent, we appreciate you staying with us and for taking the time to leave us feedback. Since we have many nightly guests that stay along with the extended stay folks, we do not offer utensils in the rooms, but most are available at the front desk upon request. We hope that you were at least able to get some use out of the large fridge, microwave and cabinets/counter space.

10/10 Excellent

barry

Great location for food shopping Keeneland.My only issue was I thought Extended stays had kitchens but this one does not other than that would recommend.
Stayed 2 nights in Apr 2024
Response from Sami on Apr 13, 2024
Barry, we appreciate the review and are thrilled to hear that you enjoyed your stay and our excellent location. While we do not offer stoves in the rooms, we still have full size refrigerators, microwaves and counter space with above and below cabinets. We hope you will visit again the next time you are in Lexington!

10/10 Excellent

christina

Traveled with family
Liked: Cleanliness
SO CLEAN! simple digs, good location. will stay again!
Stayed 1 night in Mar 2024
Response from Sami on Apr 1, 2024
Christina, we appreciate you taking the time to leave us a review and are thrilled to hear that you enjoyed our clean, comfortable rooms. We will pass your compliments along to our wonderful housekeeping staff and look forward to your return visit!

8/10 Good

Mary, Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights. Property is dated, however, everything was clean. Is was perfect for what we needed and very affordable. We would definitely stay again!
Stayed 2 nights in Mar 2024
Response from Sami on Mar 24, 2024
Mary, we appreciate you staying with us and for taking the time to leave us feedback. We hope to see you again the next time you are in Lexington!

4/10 Poor

Monolito

Stayed 1 night in Mar 2024
Response from Sami on Apr 12, 2024
We appreciate you staying with us for over two weeks and hope that you will take the time to reach out and let us know how we can improve and earn a 5 star rating on your next visit.

10/10 Excellent

Calain

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, professional and very helpful
Stayed 1 night in Mar 2024
Response from Sami on Mar 19, 2024
Calain, we appreciate you taking the time to leave us a review. Your compliments will be passed along to our amazing staff!

10/10 Excellent

Anthony

Business traveler
Liked: Amenities
Great service
Stayed 1 night in Mar 2024
Response from Sami on Mar 19, 2024
Anthony, we appreciate you staying with us and for taking the time to leave a review. Your compliments will be passed along to our wonderful staff! We hope you will visit again the next time you are in Lexington.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Feb 2024
Response from Sami on Feb 29, 2024
Brian, we appreciate you taking the time to leave us a review and will pass your compliments along to our amazing staff! We hope that you will visit again the next time you are in Lexington.

10/10 Excellent

Phyllis

Business traveler
Liked: Cleanliness
Great
Stayed 1 night in Feb 2024
Response from Sami on Feb 17, 2024
Phyllis, we appreciate you staying with us and are thrilled to know that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Billy

Business traveler, Traveled with partner
Very convenient to my destination. Room was very dated but not unacceptable.
Stayed 1 night in Feb 2024
Response from Sami on Feb 15, 2024
Billy, we appreciate you staying with us and are glad to hear that our hotel was convenient to your destination! We have upgraded the bathroom area in 80% of our rooms the past few weeks and will be starting on the cabinets and room furniture next! We hope that you will visit again and get a chance to experience the exciting updates.

2/10 Terrible

Ashlie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting. There were roaches. The "nonsmoking" room smelled of cigarettes from the moment we arrived and there was a straight up brawl in the parking lot at 4 in the morning. We ebded up moving hotels mid stay eating costs or not.
Stayed 7 nights in Jan 2024
Response from Sami on Jan 18, 2024
Ashlie, we are really disappointed to hear that your stay was not the wonderful experience that most of our guests experience. It is very unfortunate that we did not hear any feedback from you during the 3 days that you stayed with us or even when you checked out as we would have appreciated the opportunity to address any concerns ASAP and ensure that you were taken care of. As a family owned and operated property, we know that things might not always be perfect, but we always make it right when given the chance. We are staffed 24/7 and available anytime if you would like to reach out to us and discuss your stay further.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sami on Jan 16, 2024
Paula, we appreciate you choosing us for your lodging needs and are thrilled to hear that you enjoyed your stay! We hope to see you again the next time you are in Lexington.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sami on Jan 14, 2024
Bethany, we appreciate you being a repeat guest and hope to see you again soon!

10/10 Excellent

Jason A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel would definitely recommend!
Stayed 1 night in Dec 2023
Response from Sami on Jan 14, 2024
Jason, we appreciate the review and are thrilled to hear that you enjoyed your stay at our wonderful hotel! We hope to see you again soon.

8/10 Good

Ignacio

Stayed 1 night in Dec 2023
Response from Sami on Dec 24, 2023
Ignacio, we appreciate you staying with us and for taking the time to leave us a rating. We hope to earn 5 stars on your next visit!

8/10 Good

Dylan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for good price. Clean rooms, house keeping did good job on how the have towels presented.
Stayed 1 night in Dec 2023
Response from Sami on Dec 19, 2023
Dylan, we appreciate you staying with us and are thrilled to know that you enjoyed your stay. Your compliments will be passed along to our wonderful housekeeping staff!

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt know i would have to pay at $50 deposit and thats upsetting but everything else is great.
Stayed 1 night in Dec 2023
Response from Sami on Dec 15, 2023
Charles, we appreciate you staying with us and are delighted to hear that you enjoyed your stay! Rest assured, the 50 deposit is refunded upon departure unless someone smokes in the room. We hope to see you again the next time you are in Lexington.

10/10 Excellent

Clarence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 1 night in Dec 2023
Response from Sami on Dec 11, 2023
Clarence, we appreciate you staying with us and for taking the time to leave a review. We are thrilled to hear that you enjoyed your stay in our clean, comfortable rooms and hope to see you again soon!

4/10 Poor

Kendall

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sami on Dec 10, 2023
Kendall, we appreciate you staying with us and are disappointed to hear that you did not have a 5 star stay. We would be grateful for any feedback that you could share with us that would help us improve and ensure a 5 star experience going forward. We hope that you will reach out and visit again the next time you are in Lexington.

8/10 Good

Alan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Id like to thank management for accommodating our request for early check in and to have room on 1st level. We had an elderly relative who needed to start preparing for a surgery early the next day. We liked having a fridge and microwave. Only issue was alot of noise of people coming and going.
Stayed 1 night in Nov 2023
Response from Sami on Dec 5, 2023
Alan, we appreciate you staying with us and it was our pleasure to accommodate your requests for early check in and a ground floor room! We are glad that you enjoyed having the large fridge and microwave in the room and pray that the surgery went well. We hope to see you again the next time you are in Lexington.

10/10 Excellent

Mary

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sami on Feb 15, 2024
Mary, we appreciate you staying with us and for taking the time to give us a rating. We hope to see you again soon!

10/10 Excellent

Bethany

Stayed 2 nights in Nov 2023
Response from Sami on Dec 24, 2023
Bethany, we appreciate you staying with us and are thrilled to know that you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Anita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is lovely. Unfortunately people were yelling in the parking lot and outside on the porch most nights.
Stayed 4 nights in Nov 2023
Response from Sami on Nov 29, 2023
Anita, we appreciate you being a repeat guest and sincerely apologize for any disturbance you encountered during your stay from other guests. Your compliments have been passed along to our wonderful staff and we will make sure that we are more vigilant in monitoring the areas around the rooms to ensure a quiet experience moving forward. We hope you will visit again the next time in Lexington.

6/10 Okay

Elvin

Decent appointments, but still needs help. Beds and chairs are clean and comfortable. The toilet is not fastened down so eventually it will create a very unsanitary condition. Also the door drags so much on the carpet that it will not close without manual assistance. H/AC cover is not installed correctly so it leaks cold air beneath it. Still far better than some hotels I have stayed at and paid more money for.
Stayed 3 nights in Nov 2023
Response from Sami on Nov 28, 2023
Elvin, we appreciate you staying with us and sincerely apologize for the maintenance issues you describe. Our wonderful maintenance team has been notified and will be looking at those issues ASAP. I see that you have come back to stay with us again this week; we do appreciate you being a repeat guest and want to let you know that we are here 24/7 should any needs/issue arise during your stay.

8/10 Good

Jeffrey a

Traveled with partner
Liked: Cleanliness, staff & service
Very good property staff was friendly convenient to all dining options only thing is ice makers do not work
Stayed 3 nights in Nov 2023
Response from Sami on Nov 28, 2023
Jeffrey, we appreciate you choosing to stay with us and are glad that you enjoyed your stay! We do have a backup ice machine and hope to have the original back up today!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating, clean room, good location. Furnishings were dated but everything worked and was comfortable. Good value for my needs.
Stayed 2 nights in Nov 2023
Response from Sami on Nov 28, 2023
Jennifer, we appreciate you taking the time to leave us a review and are thrilled to hear that you enjoyed our clean, comfortable rooms and excellent location! We have some exciting updates underway this winter and hope to see you again soon!

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 5 nights in Nov 2023
Response from Sami on Nov 28, 2023
Cassandra, we are thrilled to hear that you enjoyed our convenient location and quiet rooms! We hope you will visit again the next time in Lexington.

8/10 Good

Yong

Traveled with family and small children
Liked: Cleanliness, staff & service
The price is good for the service quality.
Stayed 1 night in Nov 2023
Response from Sami on Nov 21, 2023
Yong, we appreciate you taking the time to leave us a review and are glad that you enjoyed your stay! We hope to see you again the next time you visit Lexington.

10/10 Excellent

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always nice. Rooms are clean. The only complaint is the ice machine is always broken.
Stayed 1 night in Nov 2023
Response from Sami on Nov 21, 2023
Mary, we appreciate you staying with us and are glad that you enjoyed your stay! Your compliments will be passed along to our wonderful staff. We do have two ice machines side by side, so while the 1st one is under repair, the 2nd one is usually operational in it's place. We hope to see you again soon!

6/10 Okay

Simon

Stayed 1 night in Nov 2023
Response from Sami on Nov 16, 2023
Simon, we appreciate you staying with us and for taking the time to leave us a rating. We hope that you will visit again and give us the chance to earn 5 stars!

4/10 Poor

Laura

Very noisy. Thin walls. People hanging around on the balcony near our door. Could smell cigarette smoking coming in from outside. Hair on the bathroom walls. Shower dripped all night. Only good thing was the size of the fridge and the beds.
Stayed 1 night in Oct 2023
Response from Sami on Nov 2, 2023
Laura, we are very disappointed to hear that your stay was not the wonderful experience most of our guests enjoy. Your feedback is valuable and appreciated. It will be shared asap with our excellent staff so that we can make sure that all issues are rectified immediately. We are glad to hear that you at least enjoyed the Tempurpedic beds and full size refrigerator. We hope that you will give us another chance the next time you are in Lexington.

8/10 Good

Cole

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities
The front desk clerks were very kind and welcoming. We got a smoking room which wasnt bad! Our complaint was there was no amenities stocked and only 2 towels for 3 people.
Stayed 2 nights in Oct 2023
Response from Sami on Oct 31, 2023
Cole, we appreciate you staying with us and glad to hear that you enjoyed your stay and the warm welcome! We will make sure housekeeping is made aware of your feedback so that they can ensure that the proper amount of towels/amenities are stocked in each room moving forward. We hope to see you again soon!

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in a pleasure!
MARGIE is the nicest employee around. She's such a positive addition to the hotel. We were so happy to meet her:)
Stayed 1 night in Oct 2023
Response from Sami on Oct 31, 2023
Wayne, we appreciate you taking the time to leave us a review and are glad that you enjoyed meeting Margie! We are extremely lucky and gratful to have her as part of our family. We will pass along your kind words and hope to see you again soon!

8/10 Good

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an extended stay 2 star hotel
Stayed 2 nights in Oct 2023
Response from Sami on Oct 30, 2023
Benson, we appreciate you taking the time to leave us a rating and hope to see you again soon!

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great customer service
I accidentally booked a smoking room, the owner was able to move things around so we could have non smoking. There were no vacancies that night so he preformed a miracle for us. We both are highly allergic to cigarette smoke.
Stayed 1 night in Oct 2023
Response from Sami on Oct 23, 2023
Faith, it was our pleasure to work things out in order for you to be able to stay in a Non-Smoking room. We are glad that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

barry

I was impressed with the room as it was clean and had everything I needed for a great stay.Bed was comfortable and I would definitely stay here again when I’m in town.The only negative thing I could say is while the price of room is excellent you also what comes with that unruly guests who could be staying around you.The noise outside the room is annoying but thankfully ended before eleven.
Stayed 2 nights in Oct 2023
Response from Sami on Oct 20, 2023
Barry, we really appreciate you taking the time to leave us a review and are thrilled to know that you enjoyed your stay! The front desk is staffed 24/7; please don't ever hesitate to reach out anytime during your stay if you hear even the slightest disturbance. We look forward to your return visit!

4/10 Poor

Virginia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You can play checkers on the burn holes.....
I understand we stayed in a smoking room, however, I was surprised at the amount of burn holes in the comforter as well as the blanket below it, I mean to the tune of over 15 burn holes. My fiancé stepped on stems from grapes... we didn't have grapes which means it was not vacuumed. (or not very well) Had a baby roach help himself to the cup of coffee we were drinking... we gave it to him. My gosh the bed was a brick as well. Luckily it was only one night, couldn't have done another. Lady at the desk was super sweet no complaints on check-in.
Stayed 1 night in Oct 2023
Response from Sami on Oct 17, 2023
Virginia, I appreciate you taking the time to give us your feedback and wanted to sincerely apologize for the issues you encountered during your stay. We strive to offer every guest an excellent stay and a super clean and comfortable room. I will stay that our smoking rooms are definitely different than our non smoking rooms. New linens don't last one night in them before getting burn holes. I do think 15 is excessive and we will have a meeting with our housekeeping staff to make sure that our standards are applied uniformly across all rooms. We have just started replacing the the mattresses in our smoking rooms and the room you stayed in was actually scheduled to get them this week. We do hope that you will give us another chance when in Lexington so that we can make it up to you with a 5 star experience. Feel free to reach out to me personally anytime to discuss this further.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious, close to shopping and dining.
Stayed 3 nights in Oct 2023
Response from Sami on Oct 13, 2023
Robert, we appreciate you taking the time to leave us a review and are thrilled to hear that you enjoyed our clean, comfortable rooms and excellent location! We hope to see you again the next time you need lodging in Lexington.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than what we expected for the price. We would definitely stay there again.
Stayed 2 nights in Oct 2023
Response from Sami on Oct 13, 2023
Jerry, we appreciate you taking the time to leave us a review and thrilled to know that you enjoyed your stay. We look forward to your return visit!

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 2 nights in Oct 2023
Response from Sami on Oct 13, 2023
Troy, we appreciate you taking the time to leave us a review and are glad that you enjoyed your stay! Your compliments will be passed along to our wonderful housekeeping staff.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Meets expectation for price paid
Overall OK place though a bit run down
Stayed 2 nights in Oct 2023
Response from Sami on Oct 9, 2023
We appreciate you taking the time to leave us a review and are glad the you enjoyed your stay. We hope that we get a chance to host you again the next time you are in Lexington, where you will get a chance to check out some of our ongoing updates!

8/10 Good

Sailajah

Stayed 1 night in Oct 2023
Response from Sami on Oct 27, 2023
Hello, We appreciate you staying with us and for taking the time to leave us a rating. We hope that you will visit us again soon and give us the chance to earn 5 stars!

6/10 Okay

Kyoungseok

Stayed 1 night in Oct 2023
Response from Sami on Oct 27, 2023
Hello, We appreciate you staying with us and for taking the time to leave us a rating. We hope that you will visit us again soon and give us the chance to earn 5 stars!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Placeholder edit later
Stayed 2 nights in Sep 2023
Response from Sami on Sep 30, 2023
John, We appreciate you taking the time to leave us a rating and are glad that you enjoyed your stay!

4/10 Poor

Sherry

Traveled with partner
Disliked: Amenities
Glad it was a one night stay. It is a cheaper motel but it could improve. I would look for done thing else next time.
Stayed 1 night in Sep 2023
Response from Sami on Oct 13, 2023
Sherry, we appreciate you taking the time to leave us a review. We are constantly improving and have some exciting changes in store. We hope that you will give us another chance the next time you need lodging in Lexington.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A clean room
The room was clean overall. Furnishings are dated and show quite a bit of wear. The bed was not comfortable. When I picked up the chair to move it, the arms came off.
Stayed 1 night in Sep 2023
Response from Sami on Sep 28, 2023
Jennifer, We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not find the bed comfortable. We do have rooms with different types of mattresses and would have loved the opportunity to move you to a room with a different bed type. We hope that we get the chance to host you again the next time you are in Lexington and give you a 5 star experience all around. Maintenance has been notified about the chair and will get that fixed asap.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sami on Sep 24, 2023
We appreciate you taking the time to leave us a rating and are thrilled to hear that you had a wonderful stay!

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was all very pleasant and checked in late. Check out was a breeze. I will use again when needed.
Stayed 3 nights in Sep 2023
Response from Sami on Sep 21, 2023
Joseph, We appreciate the review and are glad that you had a wonderful stay! We can't wait to host you again the next time you are in Lexington.

6/10 Okay

Pimolsuang

Stayed 1 night in Sep 2023
Response from Sami on Oct 27, 2023
Hello, We appreciate you staying with us and for taking the time to leave us a rating. We hope that you will visit us again soon and give us the chance to earn 5 stars!