Suite, 1 King Bed with Sofa bed, Non Smoking | Mountain view

Reviews of Comfort Inn & Suites Raphine - Lexington near I-81 and I-64

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 144 out of 425 reviews" "
Rating 8 - Good. 158 out of 425 reviews" "
Rating 6 - Okay. 68 out of 425 reviews" "
Rating 4 - Poor. 35 out of 425 reviews" "
Rating 2 - Terrible. 20 out of 425 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

JENESS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view of the mountains! Free breakfast was hot and was good, rooms were clean, staff very friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Elisabelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice. Breakfast options were varied. Gym needs a little bit of love but that’s it!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2024

6/10 Okay

Laurier

Traveled with partner
The breakfast was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Uros

Liked: Amenities
Nice
Stayed 3 nights in Nov 2023

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023

8/10 Good

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Nephew Day
Stayed 2 nights in Nov 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Review
Sorry. I will not stay here (or recommend) Peeling wallpaper in bathroom Water stained ceiling Carpet condition very old Place somewhat clean.
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Stayed 2 nights in Nov 2023

6/10 Okay

Annmarie

I was conveniently located for our ride that weekend.
Stayed 2 nights in Oct 2023

6/10 Okay

Duc

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On Mon 10/30/23, nobody at front desk, everybody get lock out, no breakfast, no service. We had to wait for three hours before someone came to open the door for us.
Stayed 2 nights in Oct 2023

10/10 Excellent

Duc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait on the girl to finish smoking out front to check in, and she was clearly either sick or suffering from allergies coughing and rubbing her runny nose while checking me in. Very run down property, old thrift store furniture, sink was cracked, carpet worn and tired, paint coming off the walls in places and chipped in the bath. Overall wayyyyyy over priced dump. Should have been a 1 star hotel for $59, not $170.
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there at the last minute traveling back on Rt 81. Was much better than expected for the price. Set back enough from the Interstate that we did not hear the traffic. Also the added breakfast was a welcome treat.
Stayed 1 night in Oct 2023

6/10 Okay

araceli

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

J

Disliked: Cleanliness
Smelled like cigarettes
Stayed 2 nights in Sep 2023

6/10 Okay

Noemi

Traveled with partner
Peeling paint in bathroom and you had to close the bathroom door to use the toilet! Torn window screen, lamp unplugged, no light, but needed it to connect wifi chargers.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Stayed 1 night in Sep 2023

8/10 Good

Casey

Traveled with family
Liked: Staff & service
Staff & GM were very friendly! Our room smelled like cigarette smoke and aerosols spray.
Stayed 2 nights in Sep 2023

8/10 Good

Bernadette, Chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not stocked well... we had to wait for eggs. Waffle mix was flavored. Hoping for a better breakfast before dropping my son off for his first semester at VMI.
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and bedding were very comfortable and spotless. Breakfast had extensive offerings, and dining room was huge. Staff was friendly and helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Jimmie

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Comfortable bed and room.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Aug 2023

2/10 Terrible

Hope

Stayed 1 night in Aug 2023

4/10 Poor

Tim

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’ll get you through the night, but…
It was terribly humid in the room, even when AC cranked up. The room had a bad door latch. WiFi was very poor and so was the cell service. Some mold in the bathroom. Overall poor condition of hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Cacy

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jul 2023

10/10 Excellent

Vadim

Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Martin, Burbank

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were terrible. The hall stunk like old cigarettes but the sweet young lady up front was amazing and very kind.
Stayed 1 night in Jun 2023

10/10 Excellent

Albert

Stayed 1 night in Jun 2023

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
I’d return here again.
Clean and quiet. I spent two nights in two different rooms. Both had some minor condition issues. But overall a very restful stay. Their breakfast was really good.
Stayed 1 night in May 2023

8/10 Good

Denny

Stayed 1 night in May 2023

10/10 Excellent

Susan, Pittsgrove

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. Good breakfast buffet!
Stayed 3 nights in May 2023

4/10 Poor

Nancy

Traveled with family
Disliked: Staff & service, property conditions & facilities
Avoid at all costs! 300 for this?!?!?!
Totally a rip off for the money. We paid nearly 300 dollars to stay in this dump. Location is next to truck stops. No real restaurants around. Check in was fine but obvious guy not thrilled to be there. Room and hotel were dingy and in need of maintenance and a facelift. My husband said the place just gave him the creeps.. Bed was comfortable but AC did not cool. The dog panted all night and we sweated. In the morning the elevator would not stop on the main floor, which was a problem as I was traveling with my mother who is in a wheelchair. Front desk was no help. Breakfast lady came up with the idea of calling the elevator while we ride it so it would open on the main floor so we could get my mother out. Breakfast was good. In short: I wish I could get my money back. Avoid at all costs
Stayed 1 night in May 2023

8/10 Good

Gilda, EAST GREENBUSH

Liked: Cleanliness
Breakfast was disappointing
Stayed 1 night in Apr 2023

8/10 Good

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Stayed 1 night in Apr 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Laura, Fredericksburg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were very nice very clean rooms. The breakfast was awesome.
Stayed 2 nights in Mar 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe to stay there!
Nice fitness Cntr. Hotel was fine. No issues.
Stayed 1 night in Mar 2023

10/10 Excellent

Vera

Stayed 1 night in Mar 2023

10/10 Excellent

Vickie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were completely satisfied.
Stayed 1 night in Mar 2023

4/10 Poor

trish

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
There were stains on the bedding and the mattress covers and box springs. It was disgusting. The staff were also unsatisfactory. The man who checked me in was obviously unhappy, did not appear to even care that I was there to check in, acted irritated that i asked questions about the rates. The woman who worked overnight at front desk was in the breakfast dining area at 6am when I was leaving and complained at to me for several minutes about her work and the lack of help, and how she was doing the work of 3 people. I left the hotel with a vow to never use this hotel again, or any other by this company, if possible. They are not 4.2 rated hotel by any means
Stayed 1 night in Feb 2023

8/10 Good

Jeff

Business traveler
Liked: Cleanliness, staff & service, room comfort
I will stay again.
The hotel was a little aged but well kept
Stayed 1 night in Feb 2023

10/10 Excellent

BRAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
Ceiling in room had large paint chips exposed.
Stayed 1 night in Feb 2023