Ratings based on 152 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Tennessee

Posted May 22, 2018
Very clean. Nice location.
Comment from Hotel Management
May 24, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for staying with us and for taking the time to share your comments. Please visit us again.
1 out of 5
by A verified traveler from Raleigh

Nothing worked

Posted May 20, 2018
From cold coffee, pool shut down, tv in room did not work... holes in walls... I never complain but I can tell you one thing, I'll never be back.
Comment from Hotel Management
May 21, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for being our guest. I'm sorry you did not enjoy your stay. I have forwarded your comments to the General Manager for her review and action with the maintenance and housekeeping departments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2018
We were disappointed that pool was not open. Room was extremely cold when we arrived due to AC being left on full blast.
Comment from Hotel Management
May 21, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for being our guest. I apologize the pool was closed and your AC was left on, making your room very cold. Please accept my apologies.
3 out of 5
by A verified traveler

Posted May 18, 2018
The staff is very nice. Have stayed here many times when traveling to SC or GA. It could use some general maintenance. Staff is very nice. It's just looking worn.
Comment from Hotel Management
May 21, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for staying with us again on your return trip. We are in the process of a renovation and have some great improvements coming your way. Please visit us again to see our hard work on making our facility even better for our guests.
4 out of 5
by A verified traveler

Posted May 17, 2018
Easy check in and out, room was clean and nice
Comment from Hotel Management
May 18, 2018 by baby, Hotel Management
Thank you for your response to our survey. I am glad to hear all was well with your stay. Please come back to see us soon and be careful.
3 out of 5
Recommended
for Everyone
by A verified traveler from Newport News, Va

Older hotel, close to interstate and Va Safari.

Posted Apr 30, 2018
Pros: Friendly Staff, Indoor pool and convenient location.
Cons: Rooms need updating.
Location: Va Safari Park.
The Hotel staff friendly and very accommodating. Hotel is dated. Makes it hard to look clean, although my room was clean. Matterss was to soft and uncomfortable. Toilet in our room was wobbly and needed to be tightened down. Bring your own pillows , not adequate for me. Breakfast was filling. Took my granddaughter to Safari Park one of the few hotels close with indoor pool which she enjoyed.. Restaurant within walking distance.
Comment from Hotel Management
Apr 30, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for being our guest. We are in the process of an extensive renovation. I hope you will visit us again to see our improvements.
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Pennsylvania

Comfortable and quiet

Posted Mar 4, 2018
Pros: The ease of getting in and out
Cons: Have a more visible sign near your entrance driveway.
Location: Plenty of restaurants and quaint shops to browse.
The hotel was near town and very easy to drive to downtown Lexington. Appreciated the friendliness of the staff and the ease in getting back on the interstate.
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for your comments. I wish we could have better signage, unfortunately, locale ordinances prohibit more signage than we already have. Thanks for staying with us and for offering feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice hotel close to VMI

Posted Feb 26, 2018
Pros: Location
Cons: They could offer cinnamon rolls like Holiday Inn.
Location: VMI
We were in the area visiting our son at VMI. The hotel is in a convenient location.
3 out of 5
by leonardo

This traveler left a rating score only Posted Jan 3, 2018 on Hotels
5 out of 5
by Stephen

Posted Nov 15, 2017 on Hotels
Comment from Hotel Management
Jan 3, 2018
Thank you for taking the time to answer our online survey. We appreciate the high scores. It is such an encouragement for the staff. I am glad you enjoyed your stay and hope to see you again next time you are in Lexington Nellie Benson G.M.