Ratings based on 88 Verified Reviews

3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Nice hotel with indoor pool.

Posted Jan 23, 2016
Very nice hotel. Beds are very comfy and the indoor pool and hot tub were great!
Comment from Hotel Management
Mar 10, 2016 by General Manager, Hotel Management
Thank you for taking the time to write us about your experience! We hope to see you again if your travels bring you back to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Good place to stay

Posted Jan 22, 2016
Cons: Breakfast
Everything was fine except for the breakfast. Bread was so stale it was rock hard otherwise typical hotel breakfast. Also couldn't get any HD stations on their tv only analog but not a big deal.
Comment from Hotel Management
Mar 3, 2016 by General Manager, Hotel Management
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stopover near downtown Lexington, VA

Posted Oct 1, 2015
Pros: The room and the proximity to places I wished to go.
Cons: There was one elevator at one end of the building and my room was at the other end.
Location: Downtown Lexington, VA and both VMI and Washington & Lee U. are all just 1 mile away. Others places to visit are also quite close.
Had a very nice stay for one night. Room was clean, roomy and quiet. It's proximity to the interstate and nearness to downtown Lexington made it an ideal place to stay.
Comment from Hotel Management
Apr 8, 2016 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
2 out of 5
by A verified traveler

It's nice when the toilet works at a hotel

Posted Aug 15, 2015
Cons: Service and maintenance
After realizing the toilet didn't flush in our room we asked the front desk to send maintenance. It was too late at night. After returning back the 2nd night (late), the toilet still was flushing properly!!!???
Comment from Hotel Management
Aug 17, 2015 by General Manager, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, close to restaurants

Posted Aug 7, 2015
Very nice, welcoming staff, clean. Good hot breakfast in the morning. Pool is clean. Rooms were nice and quiet.
Comment from Hotel Management
Aug 17, 2015 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to seeing you again when your in the area!
3 out of 5
Recommended
for Everyone
by A verified traveler from VA

1 night stay

Posted Jul 28, 2015
Ok for 1 night stay. Air conditioner had a rattling noise every time it come on. Carpet in room was dirty. Bed was comfortable.
Comment from Hotel Management
Aug 17, 2015 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
Room was clean and comfortable. Complimentary breakfast was excellent. Very good amenities. Would stay there again.
Comment from Hotel Management
May 31, 2015 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to seeing you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Clay, WV

Nice place, but the pool was way to cold.

Posted Apr 1, 2015
Pros: Very clean.
Cons: The hotel needs to spend some money heating the pool.
Location: Great location. Plenty to see and do.
I spoke to another guest who had been there for a few days and it had been cold since they had arrived. I spoke to the staff, but was told it was to late for maintenance to fix it. When a seven year old thinks it is to cold to swim, the pool was way to cold. The building is nice and clean. The staff was nice. The breakfast was good.
Comment from Hotel Management
May 31, 2015 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to seeing you again!
4 out of 5
Recommended
for Families
by A verified traveler from Rochester NY

Convenient to colleges.

Posted Mar 30, 2015
Cons: Mattress, fridge, drapes, pool temp.
Friendly staff, ok room. The mattresses were sagging and a bit uncomfortable. Drapes did not close all the way and let light in. Pool was cold. Fridge froze our foo Breakfast was standard, sweet breakfast attendant! Average stay.
Comment from Hotel Management
Apr 1, 2015 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We take the time to listen to your constructive comments so we can continually improve our services. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chesapeake, VA

Comfort, Convenience, Courtesy

Posted Feb 22, 2015
Very pleased with the two night stay. Clean, basic room with comfortable beds and pillows. Good WiFi connectivity. Staff was very courteous and always had a smile. Breakfast was basic but overall good selection. Bread was somewhat stale. Good coffee. Great location for access to 81 and 64. Great location for visiting VMI and downtown Lexington. Gas and other stores and restaurants were very close by.
Comment from Hotel Management
Apr 1, 2015 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay! We look forward to your next stay.