Ratings based on 150 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

quiet location

Posted Apr 10, 2018
Nice location. Close to restaurants. Very friendly and helpful staff.
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
Nancy, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington

Posted Apr 5, 2018
When I need a room this is whee I come to. Wish deceive me more coupons to my email
Comment from Hotel Management
Apr 7, 2018 by Hotel Management, Hotel Management
Mickey, thank you for being loyal towards Extended Stay America and for sharing your feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Mar 26, 2018
Clean room, comfortable bed, friendly staff. Kitchenette was adequate. Certainly not the most updated appliances but good enough. Only complaint- the kitchenette is sparsely stocked and there should be a real cream option at the coffee bar.
Comment from Hotel Management
Mar 27, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and your well-appointed room. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville,KY

KHSAA yearly stay

Posted Mar 19, 2018
Pros: cleanliness, small kitchen with refrigerator to use, queen size bed. Affordable for this type of room.
Cons: HD viewing on TV, more channels offered.
Stayed here last year, very nice and affordable. Same thing this year, very nice room and comfortable stay. The only thing I would like to see changed is to be able to view more channels on the TV. The NCAA tournament was on and there was a channel that was not offered at the hotel that had NCAA games on. I would also like to be able to view the TV in HD, it was not in HD so the channel viewing was blurry. Other than that, very nice experience.
Comment from Hotel Management
Mar 19, 2018 by ESA Tates Creek , Hotel Management
Thank you for taking the time to let us know we are meeting your needs in a clean and comfortable way! We are looking forward to having you stay with us again! Thanks!
3 out of 5
by A verified traveler

Not the best.

Posted Mar 12, 2018
By visiting rooms of other guests, we determined there were several things lacking in ours. One of those, a room mirror, was pretty important. We also lacked a separate table or desk, a second chair, and a waste basket in the kitchen area. These would have made life easier. Also, this is a difficult hotel to manage if you have even slight physical impairments. Spiral staircases or/and flights of stairs are tough.
Comment from Hotel Management
Mar 14, 2018 by Hotel Management, Hotel Management
We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback for will help us improve our future guest experience going ahead. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice corner room with two windows!

Posted Mar 1, 2018
Very clean corner room. Wasn't expecting a such good kitchen! Had to ask for any pots pans or plate ware from the desk but not a worry. Friendly staff! Close to the highway. Thsnks for a pleasant stay!
Comment from Hotel Management
Mar 2, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to review your experience at Extended Stay America. We are delighted to read you liked having a fully equipped kitchen in your room and you were impressed with our friendly associates. On behalf of everyone here, we invite you to stay with us again the next time you are in our city. Sincerely, Hotel Management
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 22, 2018 on Hotels
The only negative was breakfast - super limited. Just coffee and a choice of a muffin.
Comment from Hotel Management
Jan 23, 2018 by Hotel Management , Hotel Management
Paul, thanks for being our guest and reviewing your experience at Extended Stay America. We are pleased to know you had a great stay with us and our offerings were to your satisfaction. Your concern regarding our breakfast choices will be shared with our Brand Leaders to assist them when determining new offerings. t was a pleasure to have you as our guest, and we hope to welcome you on your next visit to our area. Sincerely, Hotel Management
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good service & clean but won’t stay again

Posted Jan 12, 2018 on Hotels
AC/ Heater was VERY loud - continuously cycling for 2 min on and 1 min off. People in room above us were LOUD (late into night/early morning) both nights we stayed. Our room was at end of hall next to Bldg exit/entrance and people were not considerate (to people in those end rooms) as they used that doorway late at night/early morning.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Indiana

Convenient location for my plan

Posted Jan 8, 2018
Pros: Location
Cons: I have no idea
Location: Personal reason.
Not very please this time. It was noisy during the night by the customers either shut the door too loud or were walking along the hall way and talking too loud. The fan for heater are making noise when kicked on.
Comment from Hotel Management
Jan 8, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. We are happy to read you were benefited with our convenient location and that you had an overall nice stay. However, we apologize for the noise that disturbed your sleep and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
2 out of 5
by Angela

Bad stay

Posted Jan 3, 2018 on Hotels
The extended stay was dirty the tub filthy behind the door was months of piled up dirt thenservice awful I stood at front desk 30 mins waiting to check in and then while checking in was agnored whienthey talked about their sickness to someone else there was no coffee or breakfast at 9am said they broke it down at 930am ok so it's 9am this was awful experience
Comment from Hotel Management
Jan 5, 2018 by Hotel Management, Hotel Management
Angela, we apologize for the cleanliness issues you encountered in your room and regret the inconvenience this caused. We have followed up with our housekeeping staff to investigate where we missed a step and will take corrective action to ensure such problems are not repeated. Thank you for taking the time to share your comments, and we hope to have another chance to host your lodging needs the way you should have during this stay. Sincerely, Hotel Management