Ratings based on 138 Verified Reviews

3.2 out of 5
50% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Indiana

Convenient location for my plan

Posted Jan 8, 2018
Pros: Location
Cons: I have no idea
Location: Personal reason.
Not very please this time. It was noisy during the night by the customers either shut the door too loud or were walking along the hall way and talking too loud. The fan for heater are making noise when kicked on.
Comment from Hotel Management
Jan 8, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. We are happy to read you were benefited with our convenient location and that you had an overall nice stay. However, we apologize for the noise that disturbed your sleep and regret the inconvenience caused. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
5 out of 5
by Curtis

Family trip

Posted Nov 12, 2017 on Hotels
Nice place to stay.
Comment from Hotel Management
Nov 14, 2017 by Manager, Hotel Management
Curtis, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Alabama

Disappointing

Posted Oct 30, 2017
Pros: The staff.
Cons: My experience above should answer this.
Location: There were some nice restaurants within a reasonable distance and we weren’t far from the things we were there to do.
The hotel seems to be in a nice location but overall very disappointing. I hate to say it because the staff was very sweet. It was very noisy. There were doors opening and closing all night long and people in the hallway talking. My husband said with it being an extended stay maybe these were people staying there long term but that still doesn't explain people being in and out of their rooms all hours of the night. The night we arrived there were some guys standing at the end of the building that my husband thought were doing something questionable. I have stayed in many hotels and never had a reaction to anything but from the minute I wiped my face with the towel I started itching. I took Benadryl but still itched all night anywhere my body touched the sheets. After we got out of the hotel the next day I was fine so we thought maybe it was something I ate or just wasn't sure. We got back that night and again I started itching and itched all night. We ended up checking out 1/2 way through out trip due to everything. It isn't their fault if I was allergic to what they wash their sheets/towels in but the sheets were a little scratchy too
Comment from Hotel Management
Nov 1, 2017 by Hotel Management, Hotel Management
I apologize that we failed to provide you an exceptional stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you and your husband will consider giving us a chance in the future so we can provide you both with the stay you should always expect from us. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Oct 28, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management
3 out of 5
by Kim

Posted Oct 23, 2017 on Hotels
room smelled of cigerette smoke, was older and kind of run down. just not an over $100 a night hotel. Felt like we overpaid.
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Kim, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your room which compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your staying with us, and we hope to welcome you back in the future. Sincerely, Hotel Management
4 out of 5
by Brent

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Oct 14, 2017 by Manager, Hotel Management
Brent, thank you for staying with us and providing your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Oct 5, 2017 on Hotels
I loved the hotel. It was great for our weekend get away. I just wish they offered more cooking utensils for their kitchens. The staff was friendly and the room was clean. We will definitely go back to this hotel.
Comment from Hotel Management
Oct 7, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous associates. We have also taken a note of your observation. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
by Donna

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
Donna, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Sep 16, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
We appreciate your five-star rating of Extended Stay America. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area! Sincerely, General Manager 
5 out of 5
by Christine

Nice very nice

Posted Sep 10, 2017 on Hotels
Very happy with this place as far as apartment-like Very clean I was in other hotels three previous nights--I wish I had stayed HERE all four nights
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Christine, thank you for sharing your wonderful review of Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, General Manager