Dear Jennifer, Thank you for taking the time to write a review of your brief visit to our hotel. We sincerely apologize for the disappointing experience. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations regarding the cleanliness issues and the odor in your room. Please know that we take your feedback seriously and will address these concerns to ensure a more pleasant experience for our guests. We hope to welcome you back for a much-improved stay. Your feedback is invaluable, and we appreciate the opportunity to make things right.Sincerely,Hotel Management

Dear Ayumi, Thank you for choosing Extended Stay America! We are thrilled you had a pleasant experience with our friendly staff and enjoyed a clean, quiet room for a good night's rest. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel management

Dear Timothy, Thank you for choosing Extended Stay America. We're delighted to hear that your stay was comfortable. Your satisfaction is our priority, and we appreciate your positive feedback. We welcome your insights if you'd like to share anything specific for further improvement. We look forward to welcoming you back for another exemplary experience.Sincerely,Hotel Management

Dear Alicia, Thank you so much for your feedback. I regret not meeting your expectation during your expectations during your recent stay. Do know that we strive to serve our guests with a memorable experience, and in the process, we have taken your remarks about cleanliness seriously. This was thoroughly discussed with the team for corrective measures. While our guest rooms are designated as smoke-free, we do occasionally face violations of this policy. We take such incidents seriously and thank you for bringing this to our attention. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

Dear Jennifer, We sincerely apologize for the unsatisfactory experience your daughter and her friends encountered at our hotel. It's disheartening to learn about the room's condition, and we understand the significance of providing a comfortable and clean environment. Please know that we take your feedback seriously, and we are actively investigating this matter to prevent a recurrence. We are committed to redeeming your confidence in our hotel and hope to see you again soon.Sincerely,Hotel Management

Dear Colette, Thank you for taking the time to bring your concerns to our attention. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about any difficulties you encountered while staying with us. Your feedback is crucial, and we will look into ways to improve accessibility to ensure a more inclusive experience for all guests. We appreciate your understanding and hope to have the opportunity to better accommodate your needs in the future.Sincerely,Hotel Management

Dear Linda, Thank you for your generous review of our hotel, Extended Stay America. It is good to know you had a nice time here. However, we are sorry for the inconvenience caused and will work on improving it and informing the guest on their arrival. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear KRISTIN, We appreciate your valuable feedback. While we regret any inconvenience regarding the mattress and room condition, we're pleased to hear you found our staff friendly and helpful in providing local insights. Your observations are important, and we'll use them to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Lucky, Thank you for writing a review of your time with Extended Stay America! Your kind words about our location are greatly appreciated. We receive many great compliments about our location, so we are glad this made your stay perfect for your time in the city with a great price too. However, we are sorry for the smell concerns that you mentioned and will work on its improvement. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we regret you didn't feel safe and sincerely apologize that this was not your experience. We are disappointed to read the concerns about the property's smoke smell, cleanliness, room condition, and lighting. We will address this immediately, and we appreciate valuable feedback like yours to continue improving our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We understand that noise outside our hotel, including traffic, can interrupt your comfort and rest. We sincerely apologize for this disruption and the frustration this undoubtedly caused during your stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Bart, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Minette, Thank you for being our guest and for posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us at Extended Stay America. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. We will ensure the remote issue will be fixed so that we can properly make it up to you on your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Also, we are looking into the refund; please feel free to reach out to us at the hotel for any assistance.We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Guest, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and sincerely apologize for the issues you had with your reservation. We aim to provide exceptional service to our guests; therefore, we will address this appropriately to be more consistent in our service delivery. If you need any assistance, please reach out to the front desk directly. We are grateful for your feedback and your patience. Sincerely,Hotel Management

Dear Justin, Thank you for being our guest. We apologize for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management

Dear Sandra, We appreciate the excellent review. Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Alexander, Thank you for the feedback. We were disappointed to read about your experience and apologize for not meeting your expectations. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests. We noted your feedback, which will be shared with the appropriate individuals. Safe travels.Sincerely,Hotel Management

Dear Deb, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guest's comfort and having an excellent stay. So, thank you for recognizing their efforts. We will be sure to share your compliments with them.We hope to see you again soon!Sincerely,Hotel Management

Dear Brianne, We appreciate you taking the time to leave feedback regarding your experience at Extended Stay America. We're glad you enjoyed your stay and appreciate highlighting our comfortable suite and friendly environment in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management

Dear Jessica, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. We are delighted to learn you found our hotel so comfortable and spotless. We appreciate your recommendation and look forward to your next visit with us.Sincerely,Hotel Management

Dear Patricia, please accept our apologies for not meeting your expectation and for any inconvenience you may have faced during your stay. Thank you for bringing this matter to our attention; we have shared your concern with our team to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management

Paul, Thank you for staying with us and for your gracious rating. However, we regret not meeting all your expectations. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit.Sincerely, Hotel Management

Amy, Thank you for your honest evaluation. While we appreciate your rating and letting us know you liked our friendly associates and the cleanliness of your suite, we are sorry for the smokey experience you had. Your feedback is noted and will be helpful in enforcing our no-smoking policy effectively. We hope you will allow us the opportunity to exceed your expectations the next time you are here. Sincerely, Hotel Management

Patti, thank you for choosing Extended Stay America. We are glad your visit with us was enjoyable and that you loved your well-kept suite and the service from our staff. They strive to go above and beyond to welcome and assist all of our guests. However, we regret the concern you had regarding no elevator at our property. We are sorry for the difficulties and inconvenience you faced and are grateful for your patience. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

Thank you for taking the time to evaluate your stay. We apologize for the inconvenience you experienced during check-in. We will address this with our team and take the necessary actions to elevate our service levels. We will also share your comments regarding your guest room with the appropriate individuals as we are always looking for ways to enhance our guest experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

John, thank you for taking the time to evaluate your stay. We are sorry for the inconvenience you experienced during your time with us and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Monica, thank you for sharing your experience at our hotel. We are glad you were pleased with most aspects of your stay and that you enjoyed the service our associates delivered. However, we apologize for the concerns that kept your stay from being perfect and the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management