Ratings based on 163 Verified Reviews

3.3 out of 5
55% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 17, 2018
This hotel was very nice. Good location
Comment from Hotel Management
Jun 18, 2018 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America and for your terrific review. We’re delighted to know you loved all the expects of our hotel and that our wonderful location was convenient for your needs. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jun 8, 2018
Comment from Hotel Management
Jun 9, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
4 out of 5
by A verified traveler from Dayton Ohio

Posted May 10, 2018
Good clean place to stay, good people, not the most updated but still a good clean place to lay your head at night.
Comment from Hotel Management
May 11, 2018 by Hotel Management, Hotel Management
James, thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Not the best experience

Posted May 7, 2018
No maid service and that was not indicated on check in. Air conditioner sounded like a tractor. Bathroom could have been cleaner.
Comment from Hotel Management
May 8, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. Being an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer it to you at a minimal fee on request. We are sorry we failed to inform this at the time of check-in. We also apologize for the noise and cleanliness issues you had. We will share your concerns with our maintenance and housekeeping teams to ensure no future guest experience the same. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Apr 30, 2018
Arrived after dark-no lit signage by entrance or building. Awkward 6-8 steps up to lobby. “Breakfast included” consisted of coffee, muffins, instant oatmeal or grits, granola bars.Lobby, hallways, and room had musty smell. Mattress felt cheap and broken down. Flat pillows. Air conditioner very loud. Remote sticky.
Comment from Hotel Management
May 1, 2018 by Hotel Management , Hotel Management
Steph, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Lexington KY

Don’t expect much from breakfast.

Posted Apr 29, 2018
My husband and I stayed there for one night expecting to have breakfast the next morning, it’s a grab and go breakfast. Which is fine if they advertised it as such. It’s only prepackaged muffins, granola bars and coffee (which was not very good). Also when we were down stair getting “breakfast” the workers at the front desk were arguing. Very unprofessional. The room itself was very nice with a full kitchen. It was also very clean and well kept. Would we stay there again? Only if we had to.
Comment from Hotel Management
May 1, 2018 by Hotel Management , Hotel Management
Thank you for choosing our hotel for your overnight stay. We are glad you and your husband had an overall nice experience and that you liked your well-equipped room. However, I am sorry for not meeting your expectations with our breakfast offerings. We have made a note of your feedback as we plan any changes to it. We hope you will choose us again whenever your travel brings you our way. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and well-equipped

Posted Apr 26, 2018
I checked in for a quick overnight stay and was very happy with cleanliness, staff friendliness, and the way the room was equipped.
Comment from Hotel Management
Apr 27, 2018 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you liked our well-kept property and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

quiet location

Posted Apr 10, 2018
Nice location. Close to restaurants. Very friendly and helpful staff.
Comment from Hotel Management
Apr 11, 2018 by Hotel Management, Hotel Management
Nancy, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington

Posted Apr 5, 2018
When I need a room this is whee I come to. Wish deceive me more coupons to my email
Comment from Hotel Management
Apr 7, 2018 by Hotel Management, Hotel Management
Mickey, thank you for being loyal towards Extended Stay America and for sharing your feedback. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price

Posted Mar 26, 2018
Clean room, comfortable bed, friendly staff. Kitchenette was adequate. Certainly not the most updated appliances but good enough. Only complaint- the kitchenette is sparsely stocked and there should be a real cream option at the coffee bar.
Comment from Hotel Management
Mar 27, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and your well-appointed room. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management