Indoor pool

Reviews of Fairfield Inn & Suites by Marriott Frankfort

2.5 out of 5
Fairfield Inn & Suites by Marriott Frankfort
40 Chenault Drive, Frankfort, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 361 reviews" "
Rating 8 - Good. 120 out of 361 reviews" "
Rating 6 - Okay. 45 out of 361 reviews" "
Rating 4 - Poor. 10 out of 361 reviews" "
Rating 2 - Terrible. 6 out of 361 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

mark

Disliked: Staff & service, property conditions & facilities
No
Stayed 2 nights in Mar 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cutter

Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff extremely friendly & helpful. Very clean rooms,&comfortable beds
Stayed 2 nights in Jan 2024

6/10 Okay

CHRIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities
No pool and hot tub as advertised
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas, Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was perfect except the A/C and heat. If the heat was on it was to hot no matter what i set it at, and the fan didnt work.
Stayed 2 nights in Dec 2023

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Otto

Stayed 1 night in Dec 2023

10/10 Excellent

Lawrence

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disappointed that oil was closed
Stayed 1 night in Dec 2023

10/10 Excellent

Keith S

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Nov 2023

6/10 Okay

Laura

Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Considering it is significantly more expensive the the best western next to it, you would think it would be better. It isn’t. Their breakfast was basic and terrible. Dried bacon that tastes like paper. The best western offers multiple meat choices everyday of better quality. As well as a wider selection of muffins l, fruit, yogurt, etc. They are coasting off the Marriott name…not worth it. At that price point your better off at home suites 2
Stayed 2 nights in Oct 2023

6/10 Okay

Emily

Stayed 2 nights in Oct 2023

2/10 Terrible

Malika

Disliked: Cleanliness, amenities
Everything was terrible and they people do whatever
Stayed 1 night in Oct 2023

4/10 Poor

Rebecca

Traveled with family
Disliked: Amenities, property conditions & facilities
Pool and hottub not in service, though listed as on the website..kids were very unhappy.
Stayed 1 night in Oct 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lesli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly!
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was clean and quiet and was in a good location close to restaurants. The breakfast was good and we will be back again.
Stayed 1 night in Sep 2023

6/10 Okay

Sandra

Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was down and has been for a time. The hot tub was one of the reasons I chose this property. Expedia did not disclose the hot tub being down. This was the only downside to my visit
Stayed 1 night in Jul 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Property is currently under renovation. Patrons was noticed. Great signage. Staff very very professional!!! Great Customer Service!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Jerrilyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and friendly.
Stayed 1 night in Jul 2023

2/10 Terrible

Doug

Stayed 1 night in Jul 2023

10/10 Excellent

Sandy

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
No hot tumb
We had a good stay and the staff was extremely friendly and efficient. What I was disappointed in was that there was no hot tub to relax in after our 11 hour drive. The staff said that he had not been working for the last 2 years because there was a problem obtaining the parts to fix it
Stayed 2 nights in Jun 2023

8/10 Good

Patti, South Charleston

Traveled with partner
Liked: Cleanliness, staff & service
Construction at the main entrance made it challenging to get in.
Stayed 1 night in Jun 2023

8/10 Good

Holly, Brandon

Business traveler
Liked: Cleanliness, staff & service
Room door had significant chipped wood at bottom of door on the outside. Room where ice machine is located on the third floor did not look clean - dim lighting may have been a part of that perception.
Stayed 1 night in May 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 7 nights in May 2023

10/10 Excellent

Cheryl, Lebanon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

EDWIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value comfort
Great value, clean and quiet for a comfortable overnight stay.
Stayed 1 night in Apr 2023

4/10 Poor

Howard

Liked: Cleanliness
Disliked: Staff & service
Not so great.
The small refrigerator was pulled out of the wall when we checked in. We asked for it to be fixed and it was never checked. At check out, the receptionist said it was my fault for not turning it on. There was noise during the night, which we heard through the door and ceiling. We paid top price and we’re ignored.
Stayed 2 nights in Mar 2023

10/10 Excellent

John, Dayton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very helpful and friendly with what to see and do in the area.
Stayed 2 nights in Mar 2023

10/10 Excellent

Kathleen, Marietta

Traveled with family
Liked: Cleanliness, staff & service
The staff at this hotel was fantastic! Hotel itself could use some updates.
Stayed 2 nights in Mar 2023

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Barbara

Liked: Staff & service
Frankfort facility is marginal
reception was nice. Breakfast was marginal (bacon overcooked), no option to pork, and croissant sandwiches were kept in wrapper causing bread to be soggy. Pool and area were very cold. Hot tub was out of order. Room had new carpet but bathroom floor molding was dirty/dusty
Stayed 1 night in Dec 2022

8/10 Good

Jerome

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
VERY disappointed the hot tub was out of order until OCTOBER?!? That is the only reason we booked this hotel. Then to know they have a heated pool that was cold. Their (and your site) should post such things as we paid for that and did not receive the amenities.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place
The hotel is clean and the people are very friendly. It's a bit dated but still a very nice place to stay. It's close to several restaurants and stores.
Stayed 1 night in Jul 2022

10/10 Excellent

Malisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicen simple
Stayed 12 nights in Jul 2022