Lobby

Reviews of Hilton Lexington/Downtown

3.5 out of 5
Hilton Lexington/Downtown
369 West Vine Street, Lexington, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Dexter, Shelbyville

Traveled with partner
Mattresses were worn out and bath towels were coarse and thin. Not worthy of a flagship downtown hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Dexter,Thank you for sharing your thoughts. What you have shared does not meet the high-quality standards we adhere to. We will share your concerns with the respective teams so that the appropriate changes and improvements can be made. We would be honored to welcome you back and hope you consider returning soon.Sincerely,Hilton Management Team

6/10 Okay

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
It was the best bed that we had slept in at a hotel. The elevators were broken so we had to use the ones that the kitchen uses.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 9, 2024
Dear Rebecca,It was a pleasure having you as our guest recently. We are delighted you were comfortable and had a restful stay. That said, we regret any inconvenience caused by the elevators. Your feedback will be shared internally for further consideration. Thank you for taking a moment to reach out, and we hope you return in the future.Sincerely,Hilton Management Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

randy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the location and being able to walk to our destinations. The hotel was clean and we liked the decor and safe parking. We would have given it an excellent rating if the hotel offered free breakfast and the water pressure in the shower was better.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Randy,Thank you for sharing your experience with us. We are thrilled you enjoyed our convenient location, cleanliness, and decor. We will consider your concern about the water pressure in the shower for future improvements. We hope to have the opportunity to welcome you back again soon. Sincerely, Hilton Management Team

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice rooms
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Jennifer,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our lovely accommodations hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Hilton Management Team

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was great. Even with some elevators down. Had no problem getting to the 16th floor. Will stay here again
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Jackie,Thank you for choosing Hilton Lexington/Downtown and for sharing your lovely five-star review. Our team is one of the best in the business, and we appreciate you highlighting their wonderful service. We look forward to welcoming you back for many more memorable visits.Sincerely,Hilton Management Team

2/10 Terrible

Judy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Unable parking worst that it’s been staying there in the past 10 years
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Judy,Thank you for your review. We're disappointed to hear about the parking challenges you encountered during your recent visit. Our team values your loyalty and sincerely regrets any inconvenience caused. Rest assured, we'll address this concern to enhance your future experiences. We look forward to welcoming you back and ensuring a smoother stay.Sincerely,Hilton Management Team

10/10 Excellent

Hubert

Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Jeremy,We appreciate the five-star rating of your recent stay at Hilton Lexington/Downtown. Knowing that we provided you with a restful place for your visit to the city is a great compliment. Thank you for being a valued guest. Come back anytime!Sincerely,Hilton Management Team

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it all. Easy to find. I used Valet. The service was phenomenal!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Madison,We are thrilled to hear you enjoyed your stay at Hilton Lexington/Downtown. We pride ourselves in knowing your service was phenomenal. Hopefully, you will enjoy your next stay with us even more.Sincerely,Hilton Management Team

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Traveled with partner
Very clean and speedy service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Christopher,Thank you for staying at Hilton Lexington/Downtown. Ensuring a clean environment and efficient service is a top priority for us. We appreciate your positive feedback and look forward to serving you again.Sincerely,Hilton Management Team

10/10 Excellent

stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient to rupp and campus. Staff is wonderful
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Stephanie,It was such a pleasure to welcome you to Hilton Lexington/Downtown! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted our fabulous location suited your needs well. Thank you for your glowing review and perfect rating, and we hope you return soon! Sincerely,Hilton Management Team

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service
There was only 1 elevator working
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Lindsey,Thank you for choosing to stay at Hilton Lexington/Downtown. As you mentioned, some of our elevators are currently down for upgrading and require new parts. We regret any inconvenience that caused. Based on your outstanding rating, however, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Sincerely,Hilton Management Team

6/10 Okay

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Rylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Dec 2023
Response from General Manager on Mar 3, 2024
Dear Rylie,Thank you! We are so happy you enjoyed being our guest at Hilton Lexington/Downtown. We look forward to seeing you again!Sincerely,Hilton Management Team

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness
Very nice!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Andrew,Thank you for your kind words! Your satisfaction is our top priority, and we look forward to welcoming you back to Hilton Lexington/Downtown for another five-star visit.Sincerely,Hilton Management Team

4/10 Poor

Kathleen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Kathleen,Thank you so much for the feedback. We're sorry to hear about the experience you described with the elevators. This is far from the experience we want our guests to have. Our maintenance team will be sure to look into your comments further and make improvements for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Hilton Management Team

10/10 Excellent

Brittney

Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Friendly, easy check in. Room was clean and quiet. Walkable to lots of downtown eateries and bars.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Crystal,It is wonderful to know that you had an excellent experience with us. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we hope you took full advantage of our convenient location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hilton Management Team

8/10 Good

Stacy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice. Bathroom a little rough. Looks like it had been updated but had some water damage maybe, and sink drained slow. Room was nice and clean and smelt fresh. we had a great view. Kids and myself enjoyed the pool. Nice warm water. We would stay again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Stacy,Thank you for taking the time to share your experience with us. We're thrilled you had an enjoyable overall visit, and we appreciate you mentioning our impeccable accommodations and sparkling pool. Your feedback about the bathrooms will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to your return!Sincerely,Hilton Management Team

4/10 Poor

Michelle, Reading

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like mildew in the room
Stayed 1 night in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Michelle,Thank you for providing your feedback. Guest comfort is a priority for us and we are sorry that you experienced an odor in your room. We will share your comments with our team so the problem can be resolved. We hope to see you again for a future stay.Sincerely,Hilton Management Team

8/10 Good

Joseph, Louisville

Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Response from General Manager on Feb 4, 2024
Dear David,Thank you for your review. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Hilton Management Team

10/10 Excellent

Dan, Bloomfield, KY, USA

Liked: Cleanliness, amenities, property conditions & facilities
The stay was wonderful
Stayed 1 night in Jan 2024
Response from General Manager on Feb 4, 2024
Dear Dan,Thank you for sharing your feedback. We're delighted to hear your stay at Hilton Lexington/Downtown was wonderful. Our team looks forward to welcoming you back for another delightful experience.Sincerely,Hilton Management Team

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Alexander

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, friendly staff, decent bar/dining on site but old building. Fan made noise all night, shower leaked water all over, elevators out of service for half the stay, garage pass stopped working day 1 so I had to keep getting “buzzed out”. Very friendly staff though.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Alexander,Thank you for taking the time to share your thoughts with us. We're glad you enjoyed our great location and experienced friendly staff. Your feedback on the room and facilities is essential as we strive to improve constantly. Sincerely,Hilton Management Team

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AWESOME. They worked with us to get us there and accepted our late check in after flight delays. After a long day, it was greatly appreciated
Stayed 1 night in Dec 2023
Response from General Manager on Jan 26, 2024
Dear Carolyn,Thank you so much for the perfect rating, and we're delighted to know that our attentive team members impressed you during your visit. Please consider coming back to join us again soon. Sincerely,Hilton Management Team

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and friendly staff. Close to everything
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear John,Thank you for your positive review. At Hilton Lexington/Downtown, we strive to provide our guests with a welcoming and comfortable environment, and we're glad we met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hilton Management Team

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed
Excellent location for visiting our UK student. Friendly staff, very good breakfast, lovely room, immaculately clean.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Helen,Our goal is to impress everyone who stays at Hilton Lexington/Downtown, so we're happy to hear we succeeded with you! It's great to know that our friendly staff, clean rooms, and delicious breakfast helped make your visit memorable. The next time you're in town, please come see us again. Sincerely,Hilton Management Team

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Hilton and great service.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Bernice,Thank you for the outstanding review of your recent stay at Hilton Lexington/Downtown. We're glad you had a fantastic visit with us and enjoyed our exceptional service. It would be our pleasure to host you again in Lexington, so come back soon!Sincerely,Hilton Management Team

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Colette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Lexington for a concert at Rupp Arena. It was so convenient to walk across the street and not have any traffic issues. Great location for walking around downtown. Breakfast buffet as delicious with made to order omelets. Great stay all around!
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Colette,It was a delight hosting you at Hilton Lexington/Downtown, and we appreciate you taking the time to leave such an excellent review. We are pleased you could benefit from our convenient location and enjoyed exploring the area. Safe travels, and we look forward to exceeding your expectations again. Come back soon!Sincerely,Hilton Management Team

8/10 Good

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Amenities
Great access to everything downtown; breakfast was great
Stayed 1 night in Dec 2023
Response from General Manager on Jan 30, 2024
Dear Jenny,We're delighted you enjoyed our convenient access to downtown and started your day with a great breakfast. Your feedback is appreciated, and we hope to see you again soon. Sincerely,Hilton Management Team

8/10 Good

Cassie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I had was the room smelled musty.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Cassie,Thank you for your review. We're so pleased to find that you enjoyed your overall experience. We'll be sure to have a discussion with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you as our guest, and we hope to welcome you back the next time you visit Lexington.Sincerely,Hilton Management Team

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Said free parking. Had to pay for parking.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Maggie,While we thank you for being our guest and sharing your feedback, we are sorry if the third-party listing has not been updated with accurate information. We will be sure to share your concerns with the team. We hope that otherwise, you enjoyed your stay and will choose to join us again on future trips to the area.Sincerely,Hilton Management Team

10/10 Excellent

Alischia

Liked: Cleanliness, staff & service
Enjoyed our stay at this hotel for the third time traveling with my family and our small Child. The heated Pool is the absolute best. Only Time I’ll get in a pool in December. We stay here to let my kiddo burn off energy after traveling during the holidays. The workout area is rather large as well and there is a working peloton bike in the gym. Garage parking is easy for in and our and secured items while traveling. Hotel runs a bit warm, we tried to knock the air down without much success. A bit older rooms but very nice to downtown area with ships, eating and even holiday ice skating rink right outside the hotel. Also convenient to the arena. During the holiday season we got to enjoy the grinch playing in the lobby and a hot chocolate bar. Very nice.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Alischia,Thank you for choosing Hilton Lexington/Downtown! We're glad you enjoyed your child enjoyed the heated pool. It's also great to know that our convenient location, well-equipped gym, and secure parking added to your experience. We appreciate your feedback about the room temperature, and we'll keep your comments in mind. The next time you're in the area, please come back to see us.Sincerely,Hilton Management Team

10/10 Excellent

Diana

Stayed 1 night in Dec 2023

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alischia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023