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Reviews of Homewood Suites Lexington-Hamburg

3 out of 5
Homewood Suites Lexington-Hamburg
2033 Bryant Road, Lexington, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 541 reviews" "
Rating 8 - Good. 111 out of 541 reviews" "
Rating 6 - Okay. 24 out of 541 reviews" "
Rating 4 - Poor. 15 out of 541 reviews" "
Rating 2 - Terrible. 10 out of 541 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the staff was very nice and friendly. Will definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

shirley, Brantford

Traveled with partner
Liked: Amenities
Spacious and clean comfortable rooms.
Stayed 1 night in Feb 2024

4/10 Poor

Margot

Traveled with family and small children
Disliked: Property conditions & facilities
Morning staff was kind. Afternoon and night staff was extremely rude. Hallways smelled like smoke. My room smelled like smoke and old food. There was hair on my bathroom floor and pretzels on the floor near the kitchen when I arrived. I requested a new room and was told no.
Stayed 2 nights in Feb 2024

10/10 Excellent

Corinne

Traveled with family
Great property and room!
Stayed 1 night in Feb 2024

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff and Clean
Clean, quiet, well located with friendly helpful staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

shirley, Brantford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Makiya on Jan 9, 2024
Thank you for your recent stay with us here at Homewood suites Lexington-Hamburg. We are always pleased when our guests have enjoyed their time here with us! We hope to serve you again soon.

6/10 Okay

Candace

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Makiya on Jan 9, 2024
Thank you for completing your guest survey from your recent stay with us. We appreciate your honesty and I will be sharing your rating with my staff so we can improve for the benefit of future guests. I do hope we get the opportunity to serve you again in the near future.

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly a great hotel and great location. Not much more to say. We always stay here and will continue to.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way to SC
Great location, friendly helpful staff, clean, new, comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice spacious room
Loved the room. Large size with two rooms. Bedroom had a door separating it from the living room and kitchen area. Very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off I75. Recently renovated rooms, Very clean, great parking. Lots of great dining options nearby. Would stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Hoyt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, friendly staff, great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! Comfortable beds. However, the sheets need to be larger. They are too small. Breakfast needs to be improved.
Stayed 1 night in Nov 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Makiya on Dec 2, 2023
Thank you for taking the time to share your recent experience with us. Your feedback is important to us as we are always looking for ways to improve for the benefit of our future guest. Thank you for being our guest and we hope to serve you again in the near future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy, staff was friendly. Room was clean
Stayed 1 night in Nov 2023

4/10 Poor

Herbert, Harrison

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I stayed 7 nights and only had housekeeping one time and I had to request that. I tried to request housekeeping again around 1:00 PM another day and was told it was after the request time however no housekeeping was done 3 days later. Corner unit by the exit stairs and highway is very noisy. The exit door is squeaky and slammed very loud. The rooms are not sound proof I could hear neighbors music and movements. Two gas grills outside did not work. The guest laundry had two dryers both were out of service for a few days. Very dissatisfied.
Stayed 7 nights in Nov 2023
Response from Sincerely, Makiya on Nov 21, 2023
We have received your guest survey and your comments from your recent stay with us. Please accept our sincere apology for your very disappointing experience. Obviously, the service you received fell far short of what you should be able to expect from us. Please be assured that we take the scores we find in our surveys very seriously and that I am sharing your scores with our staff to ensure that we improve our service for the benefit of our future guests. Thank you for being our guest and we do hope that if you find yourself in the area again you will consider staying with us.

8/10 Good

Greg

Stayed 1 night in Nov 2023
Response from Makiya on Nov 19, 2023
Thank you for your recent stay and your support of Homewood suites Lexington-Hamburg. We are always pleased when our guests have enjoyed their time here with us! Thank you for allowing us to be your home away from home, we hope to serve you again in the near future.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was nice. Everything seemed clean. It was a bit noisy during the night due to traffic as the facility is close to highway.
Stayed 1 night in Nov 2023
Response from Makiya Pannell on Nov 14, 2023
Dear ScottWe have received your guest survey and comments from your recent stay with us, please accept our sincere apology for the inconvenience you suffered due to noise outside your room. We take guest comments seriously and please be assured that i will be sharing your comments with my staff to improve the benefit of our future guests. Thank you for being our guest and we do hope you will let us serve you again in the future.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Will consider staying here again.
Stayed 2 nights in Nov 2023
Response from Makiya Pannell on Nov 13, 2023
Thank you for your recent stay with us! We are always pleased when our guest have enjoyed their time here with us. Thank you for being our guest and we hope to serve you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 5 most important things I look for while selecting a hotel while traveling especially since Covid are: Close proximity from the highway I’m traveling on. Safe area & neighborhood. Closely located options for non-fast food dining. A LARGE number of reviews that disclose hotel condition, cleanliness, staffed appropriately with competent people. Lastly - Price. I will spend a bit more for any hotel if my top 4 listed items are consistently noted in the reviews. This hotel hit all my marks. Was very impressed with the location, dining options, brand newish building with lovely decor, and the staff was great. The biggest compliment - will I stay in this hotel again because there are hundreds of hotels to select and this one gets a resounding YES!!! Kudos to your manager and staff for keeping this hotel one of the best I’ve stayed in for quite some time.
Stayed 1 night in Nov 2023
Response from Makiya on Nov 5, 2023
Dear MaryThank you for your recent stay with us! We appreciate your support of our hotel, and we are pleased that you enjoyed your time here with us. Thank you for being our very good customer and we hope to be your home away from home again in the future!

4/10 Poor

MATTHEW

Stayed 1 night in Oct 2023

8/10 Good

Kathleen

Traveled with family
Very clean, our suite roomy except a very tiny bathroom for several people. Very pleasant and helpful desk staff
Stayed 2 nights in Oct 2023
Response from Makiya on Oct 30, 2023
Dear KathleenThank you for your recent stay with us. We apologize that you were unhappy with the spaciousness of your suite. We take our guest comments and scores very seriously and we will share these comments with our staff, so we are able to improve for the benefit of our future guests. Please accept our sincere thank you for being our guest and we hope to serve you again in the near future.Sincerely

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at a great location! Highly recommend!
Really nice property with a great staff that were super friendly! We’d stay again. Highly recommend!
Stayed 1 night in Oct 2023
Response from Makiya on Oct 22, 2023
Thank you for your recent stay with us here at Homewood suites Lexington-Hamburg. We are always please when our guest has enjoyed their time with us. Thank you for allowing us to be your home away from home! we hope to serve you again soon!

10/10 Excellent

Sarah

Stayed 14 nights in Aug 2023
Response from Makiya Pannell on Sep 19, 2023
Thank you for your recent stay with us! we hope you felt at home. We can't wait to welcome you home again soon!

6/10 Okay

BIANCA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was great! However the staff member Stephanie at check in was very rude! I highly recommend the hotel just do digital so you don’t ever have to interact with her!
Stayed 2 nights in Sep 2023
Response from Makiya Pannell on Sep 19, 2023
Dear Bianca,We apologize that our staff members did not meet your hospitality standards, we will share these comments with the staff in hopes to do better in the future. We do appreciate your stay with us and hope to serve you again in the future.

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
golf trip had 12 guys all enjoy the stay no complaints excellent hospitality will stay here next year
Stayed 2 nights in Sep 2023
Response from Candi Gaines - General Manager on Sep 27, 2023
Thank you so much for staying with us, we look forward to your return in the near future!

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a golf trip the hotel was very nice cleanliness was excellent will definitely stay here again year
Stayed 2 nights in Sep 2023
Response from Makiya Pannell on Sep 12, 2023
Thank you for your recent stay with us! we hope you felt at home. We can't wait to welcome you home again soon!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back again
Great place. We ended up extending our stay (twice!) because the accommodations were so nice. My only suggestion to make it better would be to see recycling containers throughout the facility next to the garbage cans.
Stayed 2 nights in Jul 2023
Response from Makiya Pannell on Sep 8, 2023
We appreciate your feedback! we take all comments into consideration so we can improve and accommodate our guests to our best ability. Thank you for allowing us to be your home away from home, we hope to see you again in the future!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a refrigerator, dishes, dishwasher and tons of privacy.
Stayed 2 nights in Sep 2023
Response from Makiya Pannell on Sep 8, 2023
We are pleased to hear you enjoyed your recent stay with us here at Homewood suites. Thank you for the positive feedback, we hope to serve you again in the future!

10/10 Excellent

Katie

Stayed 1 night in Aug 2023
Response from Candi Gaines - General Manager on Sep 27, 2023
Thank you so much for staying with us Katie!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Candi Gaines - General Manager on Sep 27, 2023
Thank you so much for staying with us!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Candi Gaines - General Manager on Sep 27, 2023
Thank you so much for staying with us!

8/10 Good

Sharie

Traveled with family and small children
Liked: Cleanliness, staff & service
Base of the toilet was leaky. Beds were very nice, firm. Suite was clean and comfortable.
Stayed 1 night in Jul 2023
Response from Candi Gaines - General Manager on Aug 8, 2023
Sharie,Thank you so much for staying with us & thank you for letting us know there was a challenge with the lavatory upon your departure so that we had the opportunity to address it.It was a true pleasure to meet you and we hope your travels bring you back to the hotel in the near future. Yours in hospitality,

10/10 Excellent

Letitia, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Candi Gaines - General Manager on Sep 27, 2023
Thank you so much for staying with us Letitia!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and area has everything someone could need.
Stayed 1 night in Jul 2023

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family passing through
Big, spacious room. Breakfast was okay but the room had a full kitchen too which was great!
Stayed 1 night in Jul 2023

10/10 Excellent

keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place, would return!
We really loved this hotel! We arrived and didn't really know the area, but learned it was a great spot! Lots of restaurants right there. We are pretty picky about our hotels and were very pleased with our choice! When we first walked in, we immediately noticed the smell. It was fantastic! They must pump something wonderful through the walls because the entire first floor lobby and dining area just smells great! The place was so clean and the lady at the desk was very sweet. Our suite was nice and roomy with a big bed, dinette with a big fridge, range, sink, cabinets with dishes, and a microwave. Nice for those longer stays. The sitting area had a couch, not super comfortable, which we were a little disappointed about, but still a nice area. There was a little table for eating with 2 chairs. The huge t.v. was pretty cool, it was hanging on the wall, but can be rotated towards the bed or the couch or the table. The bed was very comfortable, but the blankets were kinda weird. It seemed like a bed skirt was used as a blanket? Not sure, but we just kicked it off and used the sheet with a blanket that was in the closet. There was a nice large shower and toilet in one room with a lockable door, then the sink and counter in the other bathroom area without a door. A door there would have been nice. But overall it was a great stay and we would return! Nice pool, lovely outdoor sitting area with a fire pit. Free breakfast and coffee. Just a great stay!
Stayed 4 nights in Jul 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel We Have Ever Stayed At!!
This is a beautiful hotel!! The garden and pool area were fantastic!! My husband and I could sit and drink coffee in the garden and watch the grandkids while they played in the pool or played basketball on the mini court (the hotel even provides basketballs)!! There are 2 gas grills and a gas firepit in the garden area as well.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sherrie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place Great staff Hilton has only one thing lacking CHEAP MATTRESS CHEAP PILLOWS OTHER THAN THAT ALL GOOD
Stayed 2 nights in Jul 2023

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly suggest. The staff are professional and kind. Rooms are spacious and clean.
Stayed 1 night in Jun 2023
Response from Candi Gaines - General Manager on Jun 29, 2023
Thank you so much Luke! We hope to welcome you back home soon!

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay with family loved.
Stayed 1 night in Jun 2023
Response from Candi Gaines - General Manager on Jun 29, 2023
Thank you so much for staying with us!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. & area with lots of options for food & shopping
Stayed 1 night in Jun 2023
Response from Candi Gaines - General Manager on Jun 29, 2023
Thank you so much Elizabeth, we hope your travels bring you back to stay with us again soon!

10/10 Excellent

Ramona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Candi Gaines - General Manager on Jun 29, 2023
Thank you for staying with us Ramona!

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved it! The only problem was the pool was too cold.
Stayed 1 night in Jun 2023
Response from Candi Gaines - General Manager on Jun 30, 2023
Thank you so much for staying with us Gregory!

6/10 Okay

Grace

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Showed jacuzzi tub in advertisement, there isn't one, we were told it was old photo, also was pet friendly room, weren't aware of that , total for stay was $25.00 over estimate agreed upon
Stayed 1 night in Jun 2023

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like my overall experience.
Stayed 1 night in Jun 2023
Response from Candi Gaines - General Manager on Jun 30, 2023
Thank you so much for staying with us!