Ratings based on 1,485 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Mar 31, 2018
The room was so loud between the fridge and the heater. No hot tub. Pool was nice and the breakfast was wonderful.
Comment from Hotel Management
Apr 20, 2018 by Brandon Spellman, Hotel Management
Thank you very much for taking the time to share your experience on Trip Advisor. Your comments will be brought to the attention of our Management Team and your concerns will be addressed accordingly. We strive to create excellent experiences and hope you will come back in the future to see the improvements we have made. Sincerely, Brandon Spellman General Manager
5 out of 5
Recommended
for Families
by A verified traveler from buffalo, ny

Friendly staff - clean hotel

Posted Mar 31, 2018
Hotel staff was very friendly. Room was clean and very nice. Would definitely stay here again
Comment from Hotel Management
Apr 20, 2018 by Brandon Spellman, Hotel Management
Thank you for taking a moment to share your comments with us on our Expedia.com page. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2018
Very nice facilities. Work out room was especially clean. Will definitely stay here again.
Comment from Hotel Management
Apr 11, 2018 by Brandon Spellman, Hotel Management
Thank you for taking a moment to share your comments with us. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon! Sincerely, Brandon Spellman General Manager
1 out of 5
by A verified traveler

Your staff needs Training, and some Humanity

Posted Mar 30, 2018
I was terribly sick one night with food poisoning and was too weak to get out of bed the next day. I am a diabetic and needed some range juice and a muffin to raise my blood sugars- my wife, from NYC, called the front desk (I was too ill to), and asked if someone could help me by bringing that up to me (there is no room service offered). she told them of my unusual circumstances and was . If he is too ill to come down to get it himself, let him call 911. I travel to Kentucky every month on business, for years- I will never stay at a Hyatt Place again.
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you very much for taking the time to share your experience on Expedia.com. Your comments have been brought to the attention of our Management Team and your concerns are being addressed accordingly. We truly apologize that our team wasnt able to assist you in your time of need and we assure you that this is below our expectations and the service that we strive to provide on a daily basis. We strive to create excellent experiences and hope you will come back in the future to see the improvements we have made. If you would like to email me directly, I would be grateful to make this right with you and take care of you in the future. Sincerely, Brandon Spellman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to interstate

Posted Mar 28, 2018
We had a great stat at the hotel. Room was clean and welcoming. The front desk staff was nice, but sort of cocky upon our check in. The morning staff was very friendly. The pool was terribly over loaded with chemicals. We only sat in the pool area to watch our daughter swim and our eyes were burning when we left. My daughters were especially burning. Breakfast was delightful with beautiful presentation and a wide variety from which to choose. Likely the best free breakfast buffet I've ever encountered. Overall, I would definitely stay here again.
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
3 out of 5
by A verified traveler

Disapponted

Posted Mar 26, 2018
The interstate noise is extremely loud... couldn't sleep because of the loud semis. Our sink wouldn't drain in the bathroom, and there was hair on our bathroom floor. Yuck.
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you very much for taking the time to share your experience on Expedia.com. Your comments will be brought to the attention of our Management Team and your concerns will be addressed accordingly. We strive to create excellent experiences and hope you will come back in the future to see the improvements we have made.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to lots of restaurants

Posted Mar 26, 2018
Nice spacious clean rooms! Close to a lot of restaurants. Lots of choices for breakfast. Small bar area. Good sized pool!
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2018
The bathroom offered soap only. Complimentary coffee offer only during breakfast hours. Later in the day available for purchase.
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Akron, OH

Great location - lots of great dining and shopping

Posted Mar 21, 2018
Nice clean facility, friendly staff, and convenient location. Lots of shopping across the street and plenty of dining places nearby.
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Posted Mar 20, 2018
The most welcoming and comfortable spot to crash after a long drive. Always super clean, comfortable and friendly.
Comment from Hotel Management
Apr 6, 2018 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager