Ratings based on 328 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2016
Great hotel. Great location. Friendly. Good food!
Comment from Hotel Management
Aug 16, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from il

Posted Jul 25, 2016
It was a great hotel even by the interstate you couldn't hear anything. the rooms were big and very nice. staff was very friendly and on top of things. I would stay there again.
Comment from Hotel Management
Jul 27, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bedford Indiana

Spacious

Posted Jul 24, 2016
Pros: Spacious and clean
Cons: Accessible rooms are furthest from the elevator.
Location: Lots of shopping and restaurants nearby.
It was a very nice place to stay but the accessible rooms are too far from the elevator!
Comment from Hotel Management
Jul 27, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington!
4 out of 5
Recommended
for Everyone
by A verified traveler from lexington ky

Rug had s lot of stains in room 319. Hair on bath

Posted Jun 26, 2016
Bed very comfy, breakfast very good, change the carpet and all will be well
Comment from Hotel Management
Jun 30, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We appreciate the feedback regarding your room and we will be completing a renovation at the end of the year to address issues such as the carpet. We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2016
great time, good breakfast, quiet room, really nice place to stay, good connection with highways
Comment from Hotel Management
May 16, 2016 by Jen Paige, AGM, Hotel Management
We work hard to make our guests happy! Thank you for your positive feedback!
4 out of 5
by A verified traveler from Wisconsin

NIce hotel

Posted Apr 10, 2016
Pros: Conveniently located.
Cons: Booking policy!
Location: Close to shopping & restaurants.
The hotel was fine but what we did not care for was, we had booked a four day stay, confirmed we were coming in, had a guaranteed room and they still overbooked the hotel. We had to go to the hotel next door for the first night of our four day stay. They guaranteed me they had called Expedia to obtain a credit on our card but when I called Expedia a week later they showed no call coming in from the Hyatt. Rather frustrating to say the least.
Comment from Hotel Management
Apr 21, 2016 by Brandon, Hotel Management
I'm sorry to hear about the miscommunication, we will make sure this issue is resolved immediately and make it right with you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenup, Kentucky

Very nice hotel!

Posted Apr 8, 2016
Wonderful hotel overall! Very clean, spacious, nice pool, continental breakfast and nice staff. Would recommend to anyone and we will definitely be back!
Comment from Hotel Management
Apr 21, 2016 by Brandon, Hotel Management
We strive to create excellent experiences and your feedback assists us in making positive improvements to our property. Thank you for posting pictures for us! If your travels bring you back to Lexington, we hope you give us another opportunity to serve you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2016
It was pleasant. Clean and updated hotel. Aesthetically pleasing as well. Fine breakfast.
Comment from Hotel Management
Apr 21, 2016 by Brandon, Hotel Management
Thank you for being our very good guest! Your positive feedback means a great deal to us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennesse

Excellent Place-Minus some Staff

Posted Mar 31, 2016
We had a really nice stay, lobby, hotel & room was very clean and had a modern upscale feel. Beds were super comfortable and set up nicely. Upon checkin the staff member was nice, but night staff seemed to come off rude almost. Only true complaint minus night staff was wifi wouldn't connect to any Apple products.
Comment from Hotel Management
Apr 21, 2016 by Brandon, Hotel Management
Thank you for taking a moment to share your comments with us. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2016
Very comfortable clean room. Staff was friendly and efficient. The room was a king with handicap accessible shower. Poorly designed shower half door allowed for a great deal of water to escape to the bathroom floor. Also the bathroom light was out. At checkout in the morning we told the staff about the problem and the two young ladies were on the phone to address the problem even before we had time to pick up our bag and leave. Impressive. The included free breakfast looked fine. We did not take time to sample however. Dining area was clean with sufficient seating. Will stay there again when we return to Lexington and would recommend it to others.
Comment from Hotel Management
Apr 21, 2016 by Brandon, Hotel Management
Thank you for taking a moment to share your comments with us. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon!