Ratings based on 1,455 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Staff were pleasant and helpful. Room was spacious and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2017
Clean, nice room with spacious interior. Air conditioner is built too close to the side of the bed and has cold air blowing on person sleeping on that side of the bed.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
1 out of 5
by A verified traveler from Kentucky

Disappointed

Posted Jul 21, 2017
Schedule hotel on travel website, it booked the incorrect days (by a week). Rate was nonrefundable, so switched days to the following week. Still booked for the incorrect days. Went to check in and found all of this. Hotel was sold out, so had to pay for another room at a different hotel. Would not issue a refund or credit for another date (which had and was ready to book). Usually stayed at this hotel 1 time per month or more. Will no longer be giving this hotel or chain my money.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you for choosing the Hyatt Place Lexington for your visits to Lexington and I truly apologize for the inconvenience regarding your stay. I hope that we can resolve this issue for you and that you will give us another opportunity to serve you. Sincerely, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great Breyerfest stay!!

Posted Jul 18, 2017
Comfortable, clean, nicely equipped room. Stayed for Breyerfest and will definitely come back! Close to restaurants and shopping. Only complaint was Wifi signal could be stronger.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

comfortable and relaxing

Posted Jul 18, 2017
Pros: The bed was comfortable. The room was updated and felt fresh. Very clean. Pleasant staff. Close to shopping and restaurants.
Cons: Nothing. Everything was perfect for us.
Location: close to shopping and restaurants.
Enjoyable experience. In town for a reunion and Hyatt Place provided us with a comfortable stay.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
3 out of 5
by A verified traveler from Collegedale TN

Little Value for Money

Posted Jul 13, 2017
Pros: Convenient to shopping and dining.
Cons: More staff at front desk. Longer free breakfast hours. Better thermostats. Lower prices.
Location: Lexington KY. Lots of shopping and dining in the area.
The front desk was understaffed. The free breakfast ended too early (9:00 a.m. on weekdays). The air conditioning does not cycle on and off frequently enough, with the result being we were either too cold or too warm much of the time. There are other hotels in the area that are nicer and less expensive.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you very much for taking the time to share your experience on Expedia.com. Your comments will be brought to the attention of our Management Team and your concerns will be addressed accordingly. We strive to create excellent experiences and hope you will come back in the future to see the improvements we have made. Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Quiet accessible location close to restaurants and highway.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

I love Lexington.

Posted Jul 8, 2017
Pros: Room was nice and shower was excellent.
Location: Close to good restaurants. Easy to get around town.
What a great area to visit. Hotel was wonderful and close to an amazing restaurant called Malone's.
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from carthage tx

Great hotel

Posted Jul 8, 2017
Great staff,hotel,and very clean good breakfast located close to good restaurants
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Great place to stay great staff comfortable beds very clean good breakfast
Comment from Hotel Management
Jul 27, 2017 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager