Ratings based on 1,314 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from reynolds lake oconee, ga

Good location

Posted Nov 29, 2016
Stopped here going and coming, like we always do. Just off interstate and next to Maloney for dinner.
Comment from Hotel Management
Nov 29, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expdia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman
5 out of 5
by A verified traveler from Chicago

Hotel staff super nice & professional.

Posted Nov 28, 2016
Pet friendly but $75 non-refundable fee. This was not explained through my booking on Expedia. Not hotels fault.
Comment from Hotel Management
Dec 2, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
by A verified traveler from US

It was peaceful I really enjoy my stay

Posted Nov 12, 2016
Location: stores and resteraunts close perfact
Perfact it was clean and comtoble everything was nice
Comment from Hotel Management
Nov 24, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman
2 out of 5
by A verified traveler from US

Filthy Room

Posted Nov 10, 2016
Pros: Free parking. Close to freeway. Liquor for purchase was inexpensive.
Cons: Our room was filthy. Carpets were heavily stained and there were hairs on the bathroom floor. Front desk clerk was not helpful when I provided this feedback. Her response was that they were going through a remodel. The breakfast buffet was gross too. Coffee was very weak.
Comment from Hotel Management
Nov 24, 2016 by Brandon Spellman, Hotel Management
Thank you for taking the time to write on our Expedia.com page about your experience earlier this month. We strive to create excellent experiences and your feedback assists us in making positive improvements to our property. If your travels bring you back to Lexington, we hope you give us another opportunity to serve you! Kind Regards, Brandon Spellman
4 out of 5
by A verified traveler from US

Needs some upgrading

Posted Oct 30, 2016
Pros: Staff, room layout
Cons: Worn finishes and furnishing.
Location: Not much to do nearby, but plenty of restaurants within a mile or two.
Typical Hyatt Place, which means a nice facility with junior suite type rooms - they are a nice layout and comfortable. However, this particular Hyatt was in need of a refresher. Hall carpeting was stained and rather dingy looking. Coushions on the couches in the living area of the room were starting to look like pancakes. Staff said that the hotel will be starting a floor by floor renovation beginning after the first of the year, and it is needed. But the room was clean and the overall facility is still decent.
Comment from Hotel Management
Oct 31, 2016 by Brandon Spellman, Hotel Management
Thank you for taking the time to write on our Expedia.com page about your experience. We strive to create excellent experiences and your feedback assists us in making positive improvements to our property. If your travels bring you back to Lexington, we hope you give us another opportunity to serve you! Kind Regards, Brandon Spellman General Manager
1 out of 5
by A verified traveler

Posted Oct 24, 2016
Pros: It was a complete disappointment. The room and common areas were not clean. The staff was very unprofessional. When reporting the condition of our room to the manager, his response was, "we can't get the carpet clean." You can check out now if you want.
Cons: It was filthy! The carpet in our room was disgusting. The common areas looked like they cannot been vacuumed or cleaned. The management just did not care.
Comment from Hotel Management
Oct 31, 2016 by Brandon Spellman, Hotel Management
Thank you very much for taking the time to share your experience on our Expedia.com page. Your comments will be brought to the attention of our Management Team and your concerns will be addressed accordingly. We strive to create excellent experiences and hope you will come back in the future to see the improvements we have made. Kind Regards, Brandon Spellman General Manager
4 out of 5
by A verified traveler from US

Great location, good condition and helpful staff.

Posted Oct 22, 2016
Location: Hamburg area in Lexington, KY. Great location near plenty of restaurants and shopping.
Room was very clean and had a great view. Staff was very approachable and helpful. Suite setup is different than I expected, but was still good for our stay.
Comment from Hotel Management
Oct 24, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman
5 out of 5
by A verified traveler

Posted Oct 14, 2016
Great room! Comfortable bed! Good tv! Loved the shower! One of the nicest hotels I've stayed at.
Comment from Hotel Management
Oct 17, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
by A verified traveler from Fort Wayne, IN

Nice Hotel and Friendly Staff

Posted Sep 18, 2016
Great place to stay; many great restaurants nearby.
Comment from Hotel Management
Sep 28, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to complete a survey on our Expedia.com page about your experience. We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager
5 out of 5
by A verified traveler from Tennessee

Posted Sep 8, 2016
Had a great stay loved it! Room was awesome bed was amazing!
Comment from Hotel Management
Sep 8, 2016 by Brandon Spellman, Hotel Management
Thank you so much for taking the time to write on our Expedia.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager