Premium bedding, laptop workspace, iron/ironing board, free WiFi

Reviews of Elwood Hotel & Suites

4 out of 5
Elwood Hotel & Suites
444 Parkway Drive, Lexington, KY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 476 out of 607 reviews" "
Rating 8 - Good. 77 out of 607 reviews" "
Rating 6 - Okay. 25 out of 607 reviews" "
Rating 4 - Poor. 19 out of 607 reviews" "
Rating 2 - Terrible. 10 out of 607 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute decor. Yummy breakfast and not too expensive.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were beautiful and comfortable, very convenient location. We wanted to try restaurant which looked amazing but was closed the two days we were there.
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Elaine

Business traveler
Liked: Cleanliness, staff & service, amenities
the room was dark and there was very little light as the windows are whited out. Room was large and bed was comfortable, but I wished there were more lights so it would have been brighter.Staff was good. Food was very good.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carl

Liked: Amenities
Wonderful unique boutique hotel. Very nice and comfortable
Stayed 1 night in Apr 2024

8/10 Good

Tracy, Warners

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some issues with the toilet not working in one room and got switched easily to another room. Later that day, a dog next to the hotel was barking nonstop so we asked to change rooms again, and the staff accommodated our request without any issue. They were outstanding and I compliment them on handling situations that occur to customers.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Hotel was exceptionally helpful. They had the answers to all my questions and made me feel right at home.
Stayed 3 nights in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miki, Milan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashley the bartender was amazing!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
We greatly appreciate you taking the time to share your stay with us and mentioning Ashley. Our staff works hard to provide our guests with a memorable experience and we hope you will visit us again.

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near Rupp arena. The staff was fantastic and could not have been friendlier or more accommodating. They really made the stay better. Rooms were large and comfortable. Gym was fine and had bikes, treadmills and free weights. Easy parking. Very good restaurant and delicious creative cocktails. Only negative was the bathrooms. They were very dated and very small. It wasn't a huge issue but was something that was noticeable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your kind words regarding your stay with us. We strive to provide our guests with a clean and comfortable room, spacious accommodations and stellar service. We thank you for the opportunity to serve you and we hope you will visit us again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for staying with us and allowing us to provide you with a great stay. We hope you will visit us again soon.

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool, artsy warehouse conversion into a hotel. Pet Friendly! Nice outside seating.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
We thank you for staying with us and giving us the privilege to serve you. We hope you will visit us again when you are in the area.

10/10 Excellent

Alison, Chicago

Stayed 1 night in Mar 2024

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This new property is cool and hip. The rooms are huge and the staff was great even allowing us to check in early. The price was also great and the location is close to downtown. It is early days, but coffee in the lobby for free or a fee would be great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for sharing your experience. We are very sorry that you were not informed of the complimentary coffee that guests receive at our hotel. It is provided through the restaurant staff or front desk. We apologize for this inconvenience.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience from check-in to check-out was excellent. This was an overnight stay only but the impression was so positive that a review was absolutely warranted. The entire staff, but especially the customer service received from Stephanie and Elaina was quality focused, personable and authentic, and made this leg of a long journey relaxed and fun! We will continue to have Elwood be the hotel of choice for future trips.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for such a glowing review! We greatly appreciate your business and the opportunity to serve you. Our entire staff appreciates the privilege to contribute to your memorable experience. However, I will let Stephanie and Alana both know how much you appreciated their service.

10/10 Excellent

Elizabeth, Benton

Liked: Cleanliness, staff & service, property conditions & facilities
This is our go-to hotel when visiting Lexington. The facilities and staff are wonderful!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for allowing us to be your go to hotel. We appreciate the privilege to serve you and look forward to continuing to provide you with great service.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for your stay and we hope you will visit us again.

10/10 Excellent

Nancy Jo

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet. One of the most affordable hotels for the high quality! !
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for sharing your experience at our hotel. We strive to provide our guests with the best experience possible. We hope you will visit us again soon.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your stay. We hope you will visit us again when you are in the area.

10/10 Excellent

Alexeia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! It’s a cute little spot, clean, and overall was comforting.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
We greatly appreciate your stay at our hotel and the privilege to serve you. We hope you will visit us again when you are in town.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and beautiful hotel. Great location too.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Thank you for sharing your experience. Our staff strives to provide you with a great stay at our beautiful hotel. We hope you will visit us again.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little different but very nice staff, clean rooms and onsite restaurant. Our dinner was delicious. We would definitely stay there again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
We thank you for your stay at our hotel. We strive to be different from most mainstream hotels but want to provide our guests with the best experience possible. We hope you will visit us again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for staying with us. We greatly appreciate the opportunity to serve you and give you a memorable stay. We strive to give our guests the best experience possible. We hope you will visit us again.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Fashionable boutique hotel with modern upgrades excellent value.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 8, 2024
Thank you for sharing your observations of our beautifully designed boutique hotel. We strive to give our guests the best experience possible and hope you will stay with us again when you are in the area.

10/10 Excellent

Tessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed here recently. Everything was really nice and the staff was very kind and helpful. My mom is in a wheelchair and we had no problem with accommodations.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 8, 2024
We appreciate your business and you taking the time to share your experience with us. We hope you and your mom will visit us again soon.

8/10 Good

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, spacious and quiet. Enjoyed the restaurant downstairs and the live music. Great service and good food. Would recommend to anyone headed to Lexington.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for staying with us and your kind recommendation. We hope you will visit us again.

10/10 Excellent

Jayme

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this quiet charming place! I stayed with my girlfriend and we visited my daughter on campus. Will definitely return to this location!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Thank you for sharing your experience at our beautiful hotel. We are glad that you enjoyed your stay and will return. We look forward to seeing you.

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the boutique style, very intimate and cozy. Very friendly staff. Clean, spacious rooms. convenient location. Will definitely return!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Thank you for your stay and we are glad to hear that you will return. We strive to make each guest have a memorable experience and comfortable stay.

2/10 Terrible

Nicole

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were good and kind but there was bed bugs and there was nowhere else for us to stay so I had a very uneasy feeling about my stay that there was nothing else I could do Yes they did move his rooms but that didn't help with the fact of it was still going to be days before they could spray for the bugsbbugdbugtbuhdsomebody to spray for the bed bugs
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
We apologize for the inconvenience. We strive to give every guest a clean, comfortable stay. This is not an experience that we would ever want anyone to have to endure. We take every concern seriously and the safety of our guests is our priority. Please don't hesitate to contact me directly.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and stylish hotel. Dapper lounge, stylish leather couches, and a 30's glam bar in the lobby. Had the yogurt with fruit/honey/granola and very tasty. Stephanie was spot on and polite. Room had 2 TV's, large king bed and 40's red throwback fridge. Definitely worth the stay!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
We greatly appreciate your business and your glowing comments regarding your recent stay. We hope you will visit us again soon. Thank you again.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from General Manager on Mar 28, 2024
Thank you for your stay. We are sorry if we did not meet your expectations. We would love to hear more so please feel free to reach out to me at the hotel.

10/10 Excellent

Randi, London

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always exceptional!
Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
Thank you for staying with us. Our staff strives to give each guest a memorable experience. We hope to see you again soon.

10/10 Excellent

GW

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel with a wonderful dining option in the Fiddle tree kitchen. Wonderful food. Great hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear GW,Thank you for sharing your experience at Elwood Hotel & Suites! It's always a pleasure to receive such positive feedback, and we look forward to welcoming you back for another great stay and more wonderful dining experiences.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
Thank you for sharing your experience at our beautiful hotel. We hope you will visit us again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
Thank you for staying with us. We hope we met your expectations and look forward to serving you again.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with wonderful design and delightful rooms. Will stay there again
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Alan,Thank you for choosing Elwood Hotel & Suites and for taking the time to share your delightful, five-star review. We are thrilled you were impressed with everything we have to offer and look forward to welcoming you back again soon.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
Thank you for taking the time to share your experience at our hotel. We look forward to having you back.

8/10 Good

GW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique facility. Newish. Very clean. We came with dining plans for Lexington, but the next time we stay already plan to eat at the bistro there. Menu choices looked wonderful. Check in was easy but could have included a little more info about finding such things as ice vending.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear GW,It's always a pleasure hearing from our guests. We're glad our clean, unique rooms impressed you, and we appreciate your feedback about check-in. The next time you're in the area, we invite you to stay with us again.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Very convenient to event at UK. Great aesthetic at hotel. Super courteous staff. Really comfortable bed.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Lawrence,There are many aspects that go into a great stay, and we are thrilled that our hospitality and comfort were high marks on your recent visit! Thank you for choosing Elwood Hotel & Suites, and we hope that you will continue to count on us for future visits to the area.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique back to an older style hotel. Definitely would stay again
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Michael,Thank you so much for the five-star rating and we're delighted to know that you had a good time with us overall! We can't wait to host you again in the future.

10/10 Excellent

Robert P.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming stay
The staff was outstanding. Everyone from Katie(spelling), the desk clerk to our servers Rose & Stephanie, to David the bartender, & Martha the manager were all excellent at their jobs & made our stay delightful. The room was huge & spotless.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Robert,We're thrilled that our team provided outstanding service during your stay. We appreciate your kind words and can't wait to welcome you back to Elwood Hotel & Suites for another delightful stay!

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Brett,It was a delight to have you stay with us during your recent visit and we're glad you enjoyed your time at our hotel. The next time you're in town, it would be an honor to welcome you back to Elwood Hotel & Suites!

10/10 Excellent

Ghandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 22, 2024
We greatly appreciate your business and thank you for your stay.

10/10 Excellent

cynthia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms was clean, nice, and spacious.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Cynthia,Thank you for choosing Elwood Hotel & Suites. We're delighted you found your room well-kept and spacious, and we look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was incredible! The staff was extremely friendly and helpful. The rooms were very spacious and comforting. Overall a very relaxing place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
We were happy to provide you with comfortable, welcoming accommodations, and we're glad you had a relaxing visit. If you're in the area again, please come back to see us at Elwood Hotel & Suites!

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Our room was impeccably clean. The staff was professional, courteous and more than happy to help. I would not hesitate to stay at The Elwood when visiting Lexington!!
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Dennis,We're honored by your excellent review of Elwood Hotel & Suites! It's wonderful that you enjoyed our gracious hospitality and immaculate accommodations. Thank you for your kind compliments, and we look forward to your return!

10/10 Excellent

erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice place quiet and convenient
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Erica,Thank you for your great review. We're thrilled you enjoyed our peaceful atmosphere and convenient location, and we hope you return soon!

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cute hotel, with the perfect size room. I loved the restaurant in the lobby. Check-in and check-out was easy! The only negative is that there is only 1 elevator for the whole hotel, bathroom was small. But overall a good experience!
Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Dear Karla,Thank you for staying with us and taking the time to share your thoughts. We're glad you appreciated our spacious rooms and onsite dining, and we look forward to your next visit.