Ratings based on 706 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2018
Union sent me email about affordability of hotel and took advantage while visiting son at school
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location- just 3 mins from VMI

Posted Feb 12, 2018
Cons: bathrooms need to be updated -
clean room, great breakfast, highly recommend. Fantastic location- only 3 minutes from VMI and WIlliam and Lee colleges, as well as downtown historic Lexington. I will definitely be staying here again the next trip in town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 30, 2018
Just stopped for the night. Everything was very nice.
Comment from Hotel Management
Feb 2, 2018 by Pam, Hotel Management
Thank you for taking the time to give us your feedback. We are happy to hear you enjoyed your stay and hope you come again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Better than expected breakfast, disappointing room

Posted Jan 15, 2018
Shower heads in bathroom had mildew and sprayed all over the place. Room smelled like cigarette even tho it’s a non smoking hotel. Could hear next door guests loud and clear in middle of night. Pillows were cheap and room awkwardly positioned. Bathtub was very regular. Breakfast was surprising tho, with eggs sausage and waffles
Comment from Hotel Management
Jan 18, 2018 by pam, Hotel Management
We are sorry for the issues you experienced. We will share this housekeeping staff and certainly inspect the shower heads. We just ordered new gel foam guest room pillows within the last six months and will review corp standards on the quality. We are in the process of replacing all guest room furniture so please come back in late spring to see our many room updates. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from VB

Hotel stay

Posted Jan 15, 2018
nice and clean hotel I enjoy my nice quiet day we recommend it to anybody that wants a nice quiet clean hotel
Comment from Hotel Management
Jan 18, 2018 by Pam, Hotel Management
Thank you for taking the time to give us your feedback and for posting these gorgeous photos. We forget how beautiful this area can be! Please come again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in Lexington VA area

Posted Jan 12, 2018
Pros: Convenience, cleanliness, helpful & pleasant staff
Location: Ruby Tuesday adjacent to Hotel, easy walk.
When we had a problem with a clogged toilet, they moved us to an adjacent room so we would not have to be without. Unfortunately, a regular plunger failed to open the toilet drain, and it would have been the next day before they could have gotten a plumber on site.
Comment from Hotel Management
Jan 18, 2018 by Pam, Hotel Management
Thank you for taking the time to give us your feedback. We apologize for this toilet issue but we are always happy to relocate you to a better room. Thank you for alerting us to the issue. Please come again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Close to the interstate. Vary friendly workers and staff.
Comment from Hotel Management
Jan 9, 2018 by Pam, Hotel Management
Thank you for your response. Your comments will be shared with our staff as they work hard to ensure guest satisfaction. Please come again and have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Va

room had minor issues

Posted Dec 18, 2017
The bad 1. Television had a red line across the screen. 2 The bathroom door was coming apart an hard to close. 3. The smoke detector chirped at odd times. The Good 1. Very clean and comfortable room. 2. Beds and pillows were delightful got some great sleep. 4. The indoor pool and jacuzzi was wonderful. 5. Nice location
Comment from Hotel Management
Dec 19, 2017 by Pam, Hotel Management
Thank you for your honest feedback. We are in the process of installing all of our television sets on the wall and upgrading our room furnishings. Your reply will certainly be shared with our maintenance staff so we may work to improve. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great rest stop

Posted Nov 29, 2017
I am moving to MN, from VA. After packing and moving boxes...this was a wonderful surprise!
Comment from Hotel Management
Dec 4, 2017 by Pam, Hotel Management
Thank you for giving us your honest feedback. We are so glad that you enjoyed your stay. Please come again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Posted Nov 27, 2017
Nice hotel for one night. Late night noise disturbed sleep. Convenient to restaurant next door.
Comment from Hotel Management
Nov 28, 2017 by Pam, Hotel Management
Thank you for your response. We are happy to hear you enjoyed your stay. Please come again.