Ratings based on 730 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great choice in Lexington

Posted Apr 12, 2018
Clean, spacious and friendly staff - decent gum and fine pool. Room was large, quiet and comfortable. Excellent choice.
2 out of 5
by A verified traveler from Lexington Va

Posted Apr 11, 2018
Made plans to stay in this hotel with my grandkids mainly because of the pool, they would not get into the pool! Water was green and the whole area smelled horrible! The hair dryer started smoking when my 14 yr grandson used it! Elevator started beeping and door would not close, had to take the stairs! One thing after the other! Lady replenishing the breakfast bar wasn’t very friendly, made little comments like we gone to a full blown breakfast bar! Will not return!
2 out of 5
by A verified traveler

Posted Apr 9, 2018
We were disappointed in this hotel for a few reasons. As soon as we checked in 2 of my daughters used the bathroom (#1) and upon flushing the 2nd time the toilet overflowed with water pouring into the bathroom floor. My husband turned the valve to shut the water off and we called the front desk. They said they would send someone up and would move us to another room. Not a great way to start. The room we got moved to was fine other than it had a funny smell and a smaller tv than the previous room. When we book a hotel we always make sure it has a pool and hot tub because our littlest likes the pool and the older ones like the hot tub. This hotel has both but the pool room/pool water had a terrible odor (dead fish) and the pool water was very green. They never had clean towels available- every time we were down there several people had to go to the front desk to request clean towels. The continental breakfast was another let down- 1 waffle maker so the line was through the dining area then 2nd day they didn't even have 1 waffle maker out. They were out of eggs and sausage both days when we went down (which is the only hot food they offered besides biscuits) and we had to wait for them to be replenished. Then sausage was cold and had to be heated in microwave. It was just a disappointment all around!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chesapeake, VA

Enjoyable stay

Posted Apr 8, 2018
The staff was wonderful and helped us to find a place to eat dinner and the room was comfortable and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington,VA

Posted Apr 6, 2018
The hotel rooms were very spacious. The staff was nice and quick when we needed anything. And the kids loved the indoor pool!!
3 out of 5
by A verified traveler from Virginia

clean but lacking

Posted Apr 6, 2018
Pros: Cleanliness
Cons: Breakfast - everything is set out in one long serving bar causing congestion when used by many people at once. An island would solve this problem
Location: Caverns, parks
The hotel is located in good area and the room was nicely appointed and clean. However, none of the appliances were working - hair dryer, coffee machine. For breakfast, there was a nice variety of items. The waffle machine was not working correctly and the waffles kept sticking even though lubricant was used and the timer was tricky.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, Va.

Posted Apr 5, 2018
Very nice and comfortable. Pool was great for the kids. They enjoyed it. Complimentary breakfast was good. They had a room available for early check in after we drove that far up there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2018
Great place to stay, easy to get too. Great staff that did s good job with cleaning our room .
Comment from Hotel Management
Mar 20, 2018 by pam, Hotel Management
Thank you for choosing Wingate and we appreciate your reply. Please come again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Providence Forge, VA

Nice Hotel, Convenient Location

Posted Feb 21, 2018
Pros: Cleanliness, friendly staff, location
Cons: The wall in our room to which the bed headboards is attached was very dusty. It was heavy enough that it showed handprints.
Location: Convenient to Lexington, VMI, Washington & Lee, VA Horse Center; Buena Vista and Natural Bridge also w/I 15 minutes.
This property was comfortable, attractive, clean, and conveniently located to Lexington, and to the interstate without being "right on" the highway. The staff were friendly and helpful. The buffet breakfast was very good, with hot and cold items.
Comment from Hotel Management
Feb 26, 2018 by Pam, Hotel Management
Thank you for your response and valued feedback. Your response and concerns will be shared with the housekeeping staff. We recently ordered all new room furnishings and should have those updated by late Spring. Please come again to see our changes.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2018
Union sent me email about affordability of hotel and took advantage while visiting son at school
Comment from Hotel Management
Feb 26, 2018 by Pam, Hotel Management
Thank you for taking the time to give us your valued feedback. We appreciate your opinion and work hard to ensure guest satisfaction. Please come again.