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Reviews of Première Classe Lille-Villeneuve d'Ascq-Stade Pierre Mauroy

Première Classe Lille-Villeneuve d'Ascq-Stade Pierre Mauroy
Rue de Chanzy, Lezennes, Nord

Reviews

6.4
Rating 10 - Excellent. 45 out of 431 reviews" "
Rating 8 - Good. 140 out of 431 reviews" "
Rating 6 - Okay. 122 out of 431 reviews" "
Rating 4 - Poor. 76 out of 431 reviews" "
Rating 2 - Terrible. 48 out of 431 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kate

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cédric on Oct 21, 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, nos salutations distinguées.Cédric C.Adjoint

8/10 Good

Dr John

Liked: Cleanliness, staff & service, room comfort
Overnight pit stop
Stayed here while returning to the UK from OberBayern by car. Nice secure car park, very helpful people on reception and a comfortable bed. It is a "Cheap & Cheerful" place with a couple of restaurants and a decent supermarket within easy walking distance.
Stayed 1 night in Sep 2020
Response from Daisy H. on Oct 23, 2020
Cher Dr John, Nous vous remercions pour cette bonne note et votre excellent commentaire. Cela nous réjouit que vous ayez passé un très bon séjour chez nous. A très bientôt

8/10 Good

ramkrishna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from cédric on Apr 7, 2020
Bonjour Nous vous remercions d'avoir pris le temps de noter notre établissement. Cordialement

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Tired, in need of a refresh. Broken table need replacing. Breakfast scant, only just enough bread out for one person. Seems like every penny counts here,
Stayed 1 night in Feb 2020
Response from CEDRIC on Feb 22, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020
Response from cédric on Feb 12, 2020
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées

6/10 Okay

a

Disliked: Room comfort
Below I would say 2 star
It is what it is I would think when the football was on prices went up the room very average size the shower and toilet extremely small quiet clean bed no problem wouldn't stay here again
Stayed 1 night in Oct 2019
Response from cedric on Oct 12, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2019
Response from cedric on Oct 2, 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées

8/10 Good

shoaib

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms!!!
Small rooms but nice and clean. The toilet were abit too small. The area was very nice and quiet.
Stayed 1 night in Aug 2019
Response from cedric on Sep 26, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unclean and the smell of stale smoke was appalling. The smell was made all the worse by the fact it was a none smoking room! There were lots of families with young children on my visit and the children were running around until 02:00am making lots of noise. Never again will we stay at a Premier Classe hotel
Stayed 3 nights in Aug 2019
Response from cedric on Sep 26, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Herby

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from cedric on Aug 11, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stank of smoke... toilets and sink filthy! No hand soap in toilets means every guest goes to the toilet and washes their hands without soap then goes down for breakfast.
Stayed 2 nights in Jul 2019
Response from cedric on Jul 24, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very basic, but clean and an excellent location for the stadium
Stayed 1 night in Jun 2019
Response from cedric on Jul 6, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Scruffy overall all aroun hotel area room poor not clean black mould around the walls fixtures and fittings dirty curtains and window area dirty bed ok and sheets were clean.
Stayed 2 nights in May 2019
Response from cedric on Jun 9, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from cedric on Jun 11, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property was quite but main problem was smelly cigarettes, all over the room, need fresh paint but for ome night and money wise ok
Stayed 1 night in Mar 2019
Response from la réception on Apr 25, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Tired Hotel. Needs some paint. Room toilet door needed a good push/click/tug to get it to shut. Very noisy at 2am with other folk running around and talking noisily. Breakfast, poor selection. Only sweet foods, no croissants. Poor value. Tables broken. Room clean and bed comfortable.
Stayed 1 night in Dec 2018
Response from M.N. on Jan 2, 2019
Thank you for giving us your review. Customer feedback is a constant source of improvement. Best regards,

4/10 Poor

CHRISTOPHER

Disliked: Cleanliness, staff & service, room comfort
Cheap and not so cheerfull
Stayed as a base for Great War visit. The location is close to a retail park so, offers plenty shops and eateries nearby. The hotel itself; having used this chain many times I feel this particular hotel the worst I have used. The room was not really clean, towels were regards, and it was very noises into the early hours. Bins outside were overflowing. Breakfast with Premier classe is poor value, better to go elsewhere. The hotel was very cheap and, if your on a budget then maybe, if not look elsewhere.
Stayed 3 nights in Nov 2018
Response from M.N. on Nov 14, 2018
Thank you for giving us your review. Customer feedback is a constant source of improvement. Best regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful overnight
Good value budget stop off. With good access to local restaurants.
Stayed 1 night in Sep 2018
Response from M.N. on Oct 22, 2018
Thank you for the review.

6/10 Okay

Verified traveler

Liked: Staff & service
Perfect for a sporting pitstop
This is undeniably a no-frills hotel, but you get what you pay for. I booked four rooms for myself and three friends to visit a football match at the nearby stadium. We knew what we were getting and we were happy with our stay. Horses for courses! :)
Stayed 1 night in Aug 2018
Response from M.N. on Aug 21, 2018
Thank you for giving us your review. Customer feedback is a constant source of improvement. Best regards,

8/10 Good

daveslave101, East Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean cosy hotel 5 min walk from Stadium
We were taking our 9 year old twins to see our favourite band Depeche Mode at the Stade Pierre Mauroy and were looking for a clean, cheap, basic hotel with free parking and wi-fi within easy walking distance. This hotel ticked all our boxes and we were not disappointed. The kids loved the high bed above the double bed, for an agile adult sleeping there would be ok. The wetroom is small, but has a good quality shower with high pressure and enough hot water for four long showers one after the other. The beds were very comfortable although a bit short for people over 1.80m tall.
Tripple Room
Outside
Stayed 2 nights in May 2017
Response from M.N. on Jun 19, 2017
Thank you for giving us your review. Customer feedback is a constant source of improvement. We are happy that you had a good moment in our hôtel.Best regards,

4/10 Poor

Biker, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Decidedly average
Clean is about the only thing good to say about it! Rooms are all getting very tired and shabby. The internet access was non existent, and the breakfast exorbitant for what is basically a bit of bread and jam and a coffee.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stopover
Good choice of places to eat nearby. Room had been used by a smoker so smelt of stale smoke. Good budget breakfast and easier to get on the motorway than to find!

8/10 Good

tom, woking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and good.cheap breakfast.
Clean.cheap.fresh bread for breakfast. Happy with it

4/10 Poor

Andres, London, UK

Disliked: Cleanliness
Rooms need a lot of improvement.
The room smelled of cigarrete smoke, although clearly states it is a non-smoking room, and the floor was quite dirty. One of the beds was quite unpleasant with disgustingly dirty linen. Cigarrette burns all over the floor. Well located, just minutes from excelent shopping area, the Grand Stade and restaurants.

6/10 Okay

James, Wolverhampton

Disliked: Cleanliness, room comfort
Good Location, Very small room, cheap and cheerful, room wasn't very spacious at all

2/10 Terrible

Ronald, Lee-on-the-Solent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

OLIVIER

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Cédric on Dec 28, 2023
Bonjour Olivier,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguéesCédric C.Adjoint

10/10 Excellent

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cédric on Dec 28, 2023
Bonjour YvesNous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Cédric C.Adjoint

8/10 Good

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très sympathique
Stayed 3 nights in Nov 2023
Response from Cédric on Nov 27, 2023
BonjourMerci Carole pour votre note.Nous transmettrons à notre équipe votre commentaire.Dans l'attente de votre prochain séjour chez nous.

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Steven on Nov 12, 2023
Bonjour Marie, Nous vous remercions pour votre belle note, Au plaisir de vous revoir, Cordialement

6/10 Okay

Marie-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Steven on Nov 12, 2023
Bonjour marie Louise, Merci beaucoup pour votre belle note, Au plaisir de vous revoir, Cordialement

4/10 Poor

Hakan

Stayed 5 nights in Aug 2023
Response from Steven on Nov 12, 2023
Bonjour, Nous vous remercions d'avoir pris le temps d'évaluer notre hôtel, Nous espérons vous revoir prochainement, Cordialement,

4/10 Poor

Ledent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hébergements , petit déjeuners et personnel vraiment satisfaisant mais trop bruyant par les gens en Hébergements d'urgences qu'ils ne respecte vraiment pas gens qu'il veulent dormir! Alors quecnous payons par rapport à eux ! Des pleure et dew bruit jusqu'à 2h30 donc!!!!!! Mais bon c comme sa
Stayed 1 night in Aug 2023
Response from Cédric on Aug 26, 2023
Bonjour MadameNous sommes ravis que vous ayez apprécié notre hébergement ainsi que notre personnel. Nous sommes vraiment navrés par contre que vous ayez été dérangés par du bruit. Effectivement, tout le monde n'est pas forcément respectueux de la nuit des autres. C'est pourquoi nus vous enjoignons à prévenir notre réception de nuit lors de tel cas. Nous ferons tout notre possible pour que vous puissiez passer une bonne nuit.En attendant votre prochaine visite.

10/10 Excellent

DANIEL

Stayed 1 night in Jul 2023
Response from Steven on Aug 13, 2023
Bonjour Daniel,Nous vous remercions pour votre très belle note, Nous espérons vous revoir très prochainement,Cordialement,Steven

6/10 Okay

SEBASTIEN

Stayed 1 night in Jun 2023
Response from Steven on Aug 13, 2023
Bonjour Sébastien,Nous remercions d'avoir séjourné dans notre hôtel, Nous sommes ravis d'apprendre que votre séjour ce soit bien passé.Cordialement,Steven

8/10 Good

rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Steven D on Jun 8, 2023
Bonjour Rudy, Merci beaucoup pour votre note, Nous sommes heureux que votre séjour ce soit bien passé, À une prochaine, Cordialement,Steven

4/10 Poor

Stéphane

Liked: Cleanliness, staff & service
Disliked: Room comfort
Insonorisation plus que moyenne Sanitaires pas du tout pratique Hôtel que je ne prendrais plus personnellement Effectivement le tarif n est pas élevé mais cela ne vaut certainement pas plus Il faut mieux mettre quelques euros de plus
Stayed 1 night in Jun 2023
Response from Steven D on Jun 11, 2023
Bonjour, Désolé de votre expérience. Nous prenons note de vos commentaires pour améliorer notre hôtel. Merci de votre retour.Cordialement,Steven

6/10 Okay

aurore

Stayed 1 night in May 2023
Response from Steven D on Jun 8, 2023
Bonjour Aurore, Nous remercions d'avoir pris le temps d'évaluer notre hôtel est sommes ravi d'avoir pu répondre à vos attentes.À très vite, Cordialement,Steven

10/10 Excellent

Patricia

Stayed 1 night in May 2023
Response from Cédric on May 27, 2023
Bonjour PatriciaUn grand merci pour avoir pris le temps de nous mettre cette note.En attendant votre prochain passage.

10/10 Excellent

Leo

Stayed 1 night in May 2023
Response from Cédric on May 27, 2023
Bonjour LéoNous vous remercions d'avoir pris le temps de nous noter comme cela. Nous sommes ravis que votre séjour vous ait plus.Cordialement

10/10 Excellent

Jacky

Stayed 1 night in May 2023
Response from Steven on May 27, 2023
Bonjour Jacky, Nous vous remercions d'avoir pris le temps d'avoir noté notre hôtel lors de votre séjour. Nous espérons vous revoir prochainement dans notre hôtel.Bonne journée, Steven

8/10 Good

eric

Stayed 1 night in May 2023
Response from Steven on May 27, 2023
Bonjour Éric,Merci pour votre belle note, nous sommes ravis de vous avoir proposé un excellent séjour, Cordialement,Steven

10/10 Excellent

GILLES

Stayed 1 night in May 2023
Response from Cédric on May 18, 2023
Bonjour GillesNous sommes ravis d'avoir pus vous donner entière satisfaction. Nous vous remercions pour avoir pris le temps de mettre cette belle note et attendons votre prochain séjour chez nous.

8/10 Good

Patel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cédric on May 18, 2023
Bonjour PatelNous vous remercions pour votre belle note. Nous serons ravis de vous accueillir à nouveau dans notre établissement.Dans l'attente de votre prochaine visite.

6/10 Okay

Katia

Stayed 1 night in Mar 2023
Response from Steven D on Apr 14, 2023
Bonjour, Nous vous remercions d'avoir pris le temps d'évaluer notre établissement, Nous espérons vous revoir bientôt, Cordialement,Steven

10/10 Excellent

Jerome

10/10 Excellent

MELANIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Cédric C. on Oct 31, 2022
Bonjour MélanieNous vous remercions grandement pour votre avis. Nous sommes ravi que vous ayez apprécié votre séjour chez nous et attendons votre prochain passage.Cordialement

8/10 Good

Vitthavat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Cédric C. on May 23, 2022
Bonjour Nous vous remercions pour votre belle note et espérons vous revoir prochainement dans notre hôtel. Bonne journée à vous.

2/10 Terrible

Josette

Stayed 1 night in Apr 2022
Response from Cédric C. on Apr 14, 2022
Bonjour Josette Nous sommes navrés de constater que vous n'ayez pas eu un bon séjour. Les retours de nos clients sont pour nous une des meilleur source d'amélioration. De faite, nous vous serions très reconnaissant de nous dire ce qui vous a déplus afin d'y remédier. Nous attendons votre prochaine visite avec impatience. Cordialement

4/10 Poor

sandrine

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
la porte de la salle de bains ne fermait pas ,elle n'avait pas de poignée!!!
Stayed 1 night in Apr 2022
Response from Cédric C. on Apr 14, 2022
Bonjour Sandrine Nous vous remercions d'avoir pris de votre temps pour nous laisser un commentaire. Toutefois, nous sommes navrés que vous ayez eu se genre de désagrément. Nous vous prions de croire que nous faisons tout notre possible pour que cela ne se reproduise pas et serions honoré de pouvoir vous accueillir une nouvelle fois afin de vous laisser un excellent souvenir. Dans l'attente de vous recevoir à nouveau.