- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty motel
Two good things about this hotel is its location and super helpful and friendly staff. Other than that, it is very dirty and dated. We had two electrical wires hanging out in the shower. It took about 5-7 minutes for the water to warm up in the shower. Room had only one towel and no bathroom rug, no toiletries, no soap, not even talking about shampoo. Shower gel dispenser was empty. The room had really bad smell, the blankets were dirty and it doesn't look like they change the bed sheets as I had black long hairs on my pillow. I read the reviews and the only reason why I decided to stay is that many reviews describe it as "basic, but very clean". The hotel is not clean. Also, the hotel is not as cheap as it sounds. We stayed a very clean guesthouse in Bagaces area that cost a fraction of what we payed for Santa Ana hotel, but the was very clean and provided complimentary breakfast.