Ratings based on 115 Verified Reviews

3.1 out of 5
65% of guests recommend
3.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Flyover Country

Are we in a trailer?

Posted Jul 11, 2017
Pros: Easy access to I-35.
Cons: Pretty much everything.
Location: No restaurants within walking distance, but a good selection within two miles. Liberty is a suburb of Kansas City.
The old saying, "You get what you pay for." certainly applies to this property. There is no lobby, so the front desk is in an oversized closet right off of the front door. Everything about the place screams "cheap". Not thrifty... not smart saving, but cheap. Waited ten minutes for the key system to "sync" so we could get into our room. After we finally got in and settled, my wife exclaimed, "Are we in a trailer?" Furnishings, décor, floor coverings, were all, yes ... cheap. No closet, just a wire rack with a few Dollar General plastic hangers. No lamp on the night stand. Bring your own shampoo. For a low-budget stay, Super 8 has much better value for our money. Don't go near this one in Liberty, unless the trailer experience is what you are going for.
Comment from Hotel Management
Jul 26, 2017 by Becky, Hotel Management
We are sorry you did not enjoy your stay in Liberty. We appreciate your comments and they have been forwarded for consideration. Thank you for staying with us.
1 out of 5
by A verified traveler from Iowa

Room was smoky

Posted Jul 7, 2017
Cigarette fumes from other guests' rooms permeated ours. We smelled like smoke the next morning, as did our clothes and other belongings. We had requested a smoke-free room, but that's not what we got.
Comment from Hotel Management
Jul 26, 2017 by Becky, Hotel Management
I am sorry that we could not fulfill your request. We do offer non smoking and smoking rooms in Liberty based upon availability. We hope you will stay with us again
1 out of 5
by Christopher

Unclean!!!

Posted May 14, 2017 on Hotels
Very unclean. I could deal with the uncomfortable bed, the small TV and pay for wifi because I don't need much and only planned to sleep there but I drew the line upon finding several bodily fluid stains on the bed. The staff leaves at night so I was unable to get anyone to help me and was forced to stay up all night because I would not sleep in that bed. The manager gave me a refund for the rest of my stay and the night I lost before I checked out, forced to find another hotel last minute on the day of my good friends wedding rehearsal with no sleep and I couldn't check into the new hotel until two hours later! When I say "bodily fluid stains" I mean the worst kind, I have picture proof if anyone needs to clear their stomach. ):
Comment from Hotel Management
May 24, 2017
We apologize of the conditions of your room. We appreciate your feedback and was able to refund the remainder of your stay
3 out of 5
Recommended
for Everyone
by A verified traveler

Few days away

Posted May 8, 2017
Nothing bad or unbearable just an ok stay. Wasn't wow-ed anything and wasn't upset about any of it. It was very blah.
Comment from Hotel Management
May 24, 2017 by Becky P., Hotel Management
Thank you for staying with us and providing feedback. When traveling to Liberty again, we hope that you will stay with us.
3 out of 5
by A verified traveler from utah

Great place but they charged my cc three times

Posted Apr 16, 2017
It was an alright stay. At least that's what I thought until I got home only to see that they charged me three times!
Comment from Hotel Management
Apr 25, 2017 by Becky P., Hotel Management
We verified the 2 authorizations on your credit card was released; only one charge remained on your card. Thank you for allowing us to research and find the error. We appreciate your business and hope you will stay with us again!
5 out of 5
by Arthur

Posted Apr 16, 2017 on Hotels
Clean
Comment from Hotel Management
Apr 25, 2017
Thank you for taking time to let us know that you appreciated the staff's efforts to provide clean rooms! When traveling though the area, we hope to see you as a guest again! Thank you for your business!
3 out of 5
by A verified traveler

Smoke

Posted Apr 12, 2017 on Hotels
The whole building smelled like cigarett smoke.
Comment from Hotel Management
Apr 25, 2017
Except for the 4th floor studios, the entire building in non smoking. Thank you for letting us know about other areas. With comments such as your we will continue to monitor to ensure guests comply with our policies. Thank you for staying with us!
3 out of 5
by David

Clean basic hotel

Posted Mar 27, 2017 on Hotels
Room was pretty basic but you pay for what you get. No shampoo or facial tissue. No carpeting. It was adequate for a one night stay if all you want is to sleep and get going early the next day.
5 out of 5
by Scott

Excellent staff!!

Posted Mar 14, 2017 on Hotels
The staff was so nice and helpful, especially Cheryl at the front desk!! We even extended our stay. Would definitely book again!
2 out of 5
by Stephanie

Horrible customer service. Great location.

Posted Mar 6, 2017 on Hotels
The service at this hotel was deplorable. I waited 20 minutes while they found my reservation and then was told they didn't have any open single beds. Instead of upgrading us they put us in a handicap accessible room. The hallways smelled like marijuana. The bed was uncomfortable and the amenities in the room were minimal at best. I'll never stay here again and I'd urge you not to either.