Ratings based on 284 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Posted Jul 28, 2017
Good breakfast and service. Nice to get cookies in the afternoon.
Comment from Hotel Management
Jul 31, 2017 by Brulee H., Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA

Nice hotel, easy access to highway

Posted Jul 23, 2017
Very pleased with our stay. We are a family of 6. We stayed in a two bedroom suite with one king, one queen, and sofa bed at the end of the hall on the fourth floor. Large space, very clean. Very quiet even with the highway out the windows. The amenities are 24 hours including the pool. The breakfast was large with many options. Our only very small complaint was the bedding for the sofa bed was all bunched and waded in a drawer under the t.v. Looked like a previous guest had pulled it all out and then stuffed back in.
Comment from Hotel Management
Jul 31, 2017 by Brulee H., Hotel Management
Thank you for your feedback! We are glad you all enjoyed your stay with us and we hope to see you again soon!
1 out of 5
by A verified traveler from Issaquah, WA

Won't be returning...ever!

Posted Jul 4, 2017
Pros: Good location from the freeway. Easy parking.
Cons: Hire staff that actually gives a crap about their jobs and their guests.
Location: Easy drive to Silverwood.
I wanted a reasonably priced room for a vacation with my boys to Silverwood. Best Western Plus Liberty Lake was recommended by a friend and frequent business traveler. Here are the highlights: 1. The keys are crap and demagnetized constantly. The front desk keeps using old keys over and over so the problem never corrects itself. 2. We left the room at about noon on our second day and returned in the evening to find the room had not been made up. There was also something nasty in the ice bucket we had never used. The front desk staff offered a token goodie bag and clean towels but said we could not get a discount because we bought thru Expedia. 3. Omelette station at breakfast was sparse and closed an hour before the end of breakfast, 4. Housekeeping took our tub mat and never replaced it. 5. We went to use the microwave on our fourth night to find a Domino's pizza box sitting on top of it. We had never ordered Domino's during our stay...so it had been there the entire time we were. How does housekeeping miss it for that many days? 6. I mentioned the pizza box at check out to have the maintenance man say "I don't believe it because I was there when they cleaned the room and I did not see it with my eyes." This was said in a public lobby. Calling a guest a liar is not my idea of good customer service. No real attempt was ever made to accommodate for the complete lack of proper cleaning to the room. I will never come back.
Comment from Hotel Management
Jul 18, 2017 by Brulee H., Hotel Management
On behalf of my entire team, I would like to apologize for the issues you experienced during your stay. I hope to have the pleasure of having you stay with us again so we may get the chance to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from okotoks, Ab

Good hotel

Posted Jun 26, 2017
Good hotel, quiet for being on the interstate. Would stay again
Comment from Hotel Management
Jul 21, 2017 by Brulee H., Hotel Management
Thank you for your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, WA

Good breakfast

Posted Jun 26, 2017
Pros: Breakfast
Cons: Phone connection to front desk.
Location: Near freeway, 15 minutes east of Spokane, nothing to do nearby. We were there for Hoopfest, and it was an easy drive to and from.
Toilet was plugged on first use. Phone didn't work to call for plunger; had to go to front desk. Breakfast was very good, although I missed the made-to-order omelettes by a minute. I'm sure they were excellent. It was quiet, even though beside the freeway. Facilities like pool and workout room open 24-7. Peasing for a budget property.
Comment from Hotel Management
Jul 18, 2017 by Brulee H., Hotel Management
Thank you for your feedback. I apologize for the issues you experienced during your stay with us, and I hope to have the pleasure of accommodating you again in the future so we may get the chance to exceed your expectations
2 out of 5
by A verified traveler

Front desk was rude room was dirty

Posted May 23, 2017
Pros: nice pool, good breakfast, nice rooms
Cons: the front desk staff needs improvement. the maids were very polite and accommodating!
The hotel front desk staff was not very friendly. one or two in particular were almost rude and I asked about the hot tub she said, "well the guy didn't show up to repair it so I guess it's still broken". I said, "maybe he can come today and fix it then?" she wasn't very accommodating and it was an inconvenient and disappointing to not have a hot tub for the room I paid for! When I called the front desk to ask for the wifi code the same girl sounded kind of bothered to have to answer the phone. not professional at all! Then the front desk staff was sitting in the back room talking and visiting amongst themselves instead of watching the front counter. bathroom was dirty with hair in the shower walls and floor was dirty like they didn't mop the floor!
Comment from Hotel Management
May 25, 2017 by Brulee H., Hotel Management
On behalf of my entire staff I want to apologize, and I will be looking into these issues, as we strive for excellence not only in the hotel but with our staff as well.
5 out of 5
by Chris

Posted May 18, 2017 on Hotels
Nice people. Comfortable room. Good breakfast
Comment from Hotel Management
May 24, 2017
Thank you, Chris. We appreciate your feedback and hope to see you again soon!
5 out of 5
by Isabel

Posted May 18, 2017 on Hotels
Comment from Hotel Management
May 24, 2017
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Comfortable stay Bathroom very small Towels and vanity area in main room
Comment from Hotel Management
May 17, 2017 by Brulee H., Hotel Management
We appreciate your feedback and hope to see you again soon.
4 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Staff were great and very helpful. Convenient location. Beautiful area.
Comment from Hotel Management
May 17, 2017
Thank you for your feedback. We hope to get the pleasure of having you stay with us again soon!