Not good value for money, poor service
Posted Oct 15, 2016
The service is not up to standard for a Meridien hotel.
The staff is unfriendly and arrogant, and do not treat you with respect.
I stays several times at the hotel this year.
Last month, I had to complained several times, as there were no towels in the room when I arrived there after a long trip and I had to wait long time before they brought towels in the room.
I talked to the GM who apologies and told me he will put a bottle (I assume of wine ) in the room, which they never did,
The gym is terrible.
The buffet at night is no good , the foods were virtually cold, and the dinner very expensive for what was served.
I paid 3 nights in advance with expédia and had planned to stay another four nights, after the second night, I contacted Expedia at night, to explain that I had to go to Port Gentil and that I wanted to postponed the third night for the following day, and book another four nights.
Expedia called the hotel while I was awaiting on the phone and told me that they could not find anybody at the hotel who would speak well enough english to understand and make the changes .they asked me to go the next day at the reservation counter.
I talked to Khaled, he told me that the night paid in advance was lost, and that this was not his problem, that I had to book for another four nights and pay for it. I do understand this but do not appreciate being talked down.
I moved immediately for another five stars hotel who treat me well.