Four Bedroom House | Private kitchen | Fridge, microwave, electric kettle

Reviews of Liberty Plains Motor Inn

3 out of 5
Liberty Plains Motor Inn
5 Olympic Drive, Lidcombe, NSW

Reviews

6.6
Rating 10 - Excellent. 63 out of 407 reviews" "
Rating 8 - Good. 129 out of 407 reviews" "
Rating 6 - Okay. 125 out of 407 reviews" "
Rating 4 - Poor. 47 out of 407 reviews" "
Rating 2 - Terrible. 43 out of 407 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jillian

Stayed 1 night in Dec 2023

4/10 Poor

Sharon

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jacquie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this motor inn left me speechless but not in a good way. we entered our room. sat down in shock and checked out in under 15 minutes. the room resembled a crime scene. it was dirty, it stank, the bedding looked used and unclean, we had a gherkin stuck to the ceiling above the bed, the carpet was worn covered in stains and smelly. this was a motel we will never forget. the worst accommodation in my 51 years
Stayed 1 night in Nov 2023

2/10 Terrible

Craig

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Location to our competition was good but the mold on the ceiling and lack of service was appalling
Stayed 7 nights in Oct 2023

8/10 Good

Tamieka

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was easy to get too & parking was great, right at the front of your door.
Stayed 1 night in Sep 2023

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with my accommodation till i saw black mould in shower recess and around the toiler floor. Other than that it was very comfortable and welcoming
Stayed 1 night in Sep 2023

6/10 Okay

Anna

Traveled with family
Room was clean, bed comfy. lack of working power point and lights in the room. Had an issue with a light fitting in the room. spoke with man on desk he apologised but no offer of any compensation Or room change. Was a little disappointing as we have stayed here numerous times with now issues until now. Over all the convenience of location was good.
Stayed 1 night in Sep 2023

2/10 Terrible

Barry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights above the bed didn't work and had broken glass on them, window fly screens very dirty, no toilet roll holder, sink was broken and glued back together and leaked, aircon was not working properly and very dirty, kids kicking a plastic bottle in carpark hitting cars, overall bad experience and would stay there again if you paid me
Stayed 5 nights in Sep 2023

6/10 Okay

Michelle

Traveled with family
an average motel, broken tiles above vanity, nowhere to change or dress after shower other than in main room. Convenient location, easy to find and access. Check-in staff very basic communication only, a smile and hello would have been nice.
Stayed 1 night in Sep 2023

4/10 Poor

Kathryn

Disliked: Property conditions & facilities
The bed was comfy and there was a parking space. Sadly the only good things I can say. Ended up leaving the property early. Stay if your desperate, 2nd time in 2 years we've had to, though its gotten worse and I'm not sure there will be a third time, as its cheap but really you get what you pay for and while we all deserve better, we can't all afford better especially with last minute bookings.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Dale

Stayed 1 night in Aug 2023

2/10 Terrible

Murrie

Stayed 1 night in Aug 2023

6/10 Okay

matt

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Justine

Liked: Staff & service
Disliked: Property conditions & facilities
There was paint off the walls and bubbling paintwork around the room. The covers on the drainage pipe in the shower and on the bathroom floor were missing.
Stayed 1 night in Aug 2023

2/10 Terrible

GEOFFREY

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i have already responded A ONE STAR
Stayed 3 nights in Aug 2023

4/10 Poor

Marc

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Air con/heater not working. Room smelled and the toilet was noisy
Stayed 1 night in Jun 2023

6/10 Okay

Ashley

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Cheryl

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Greg

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Available safe parking. Close to a lot of things we needed. Pleasant accommodating staff. Whilst the actual room was quite old, this was reflected in the price we paid.
Stayed 1 night in May 2023

8/10 Good

Sue

Business traveler
Liked: Cleanliness, staff & service
It was close to the venue I was attending. It was great to come back to the room to a hot shower.
Stayed 2 nights in May 2023

2/10 Terrible

wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
The room service was terrible i was there 9 days and had to empty my own rubbish no clean towels each day no rooms cleaned whilst i was there for 140 a night i would never reccomend anyone stays at this motel
Stayed 9 nights in May 2023

2/10 Terrible

Helen

Disliked: Staff & service, amenities, property conditions & facilities
There was no information in the room listing what was available. I stayed 3 nights and my room wasn't serviced once, There was no globe in the reading light above the bed. There appeared to be nooptions for breakfasts.
Stayed 3 nights in May 2023

4/10 Poor

Jodie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very dirty
Stayed 1 night in May 2023

10/10 Excellent

John

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the size of the house and convenience of it
Stayed 1 night in May 2023

2/10 Terrible

Ranjeet

Stayed 1 night in Apr 2023

4/10 Poor

fatima

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Denise

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was painted in the most awful bright burnt orange. There were no bedside lights. A cigarette burn in the bedspread and cigarette burns on and in the vanity. The bathroom was not the cleanest and the door looked like it had never been wiped over. The table (writing desk) was old and very shabby. The parking lot did not have all the car wheel stops painted yellow and as a result I tripped and fell quite heavily over one at night with visibility very poor.
Stayed 1 night in Mar 2023
Response from Liberty Palins Motel on Mar 16, 2023
Hi DeniseThank you for taking the time to write a review regarding your experience at our Motel Naturally, we are disappointed that you encountered a disappointing stay with us. Here at Liberty Motel our team strive to provide the best experience to all our valued guests, and I sincerely apologise for the inconveniences and frustrations you have encountered as a result of our shortcomings. Thank you again for your input, and we hope you will give us another opportunity of welcoming you back to our Motel in the future. Sincerely, Manager – Liberty Plains Motel

8/10 Good

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great for public transport
Stayed 1 night in Feb 2023
Response from manager on Mar 7, 2023
Hi Kirsty, many thanks for taking the time to post your feedback following your recent stay with us at the Liberty Plains Motel. We are so pleased to read that you cannot fault the Motel. It is wonderful to know that you enjoyed recent stay, particularly delighted to read the term “Best Value in Town with Comforts” free Car park, near by cafes/restaurants. I have shared your comments with our team and we really do appreciate your wonderful review, and on behalf of the entire team here, would like to thank you for your very kind words. I hope that we will have the chance to welcome you back to the hotel again soon. Max – Manager, Liberty Plains Motel

10/10 Excellent

Dan

Response from Liberty Palins Motel on Mar 16, 2023
Hi Dan, thank-you very much for taking the time to share your feedback. I am delighted that you enjoyed your time with us at Liberty Plains Motel and I greatly appreciate your efforts to post such an awesome review. We hope to see you again soon! Sincerely Manager – Liberty Palins Motel

2/10 Terrible

Adarsh

Stayed 1 night in Feb 2023
Response from Liberty Palins Motel on Mar 7, 2023
Hi Adarsh thank-you for taking the time to post a review following your recent stay with us. I sincerely appreciate the opportunity you have provided by bringing this feedback to our attention. Best wishes, Manager - Liberty Plains Motel

8/10 Good

Ashleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was lovely and efficient.
Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hi Ashliegh thank you very much for taking the time to post a review on this forum. It is always rewarding for our dedicated team members to receive commendation for their efforts. Your endorsement of our Motel, "Convenient location, great service and good accommodation options" is very much appreciated, we strive for all of our guests to have a pleasant stay and a wonderful experience. Once again, thank you for choosing to stay with us and we look forward to welcoming you in not-too-distant future. Sincerely, Manager – Liberty Plains Motel

8/10 Good

Damien

Traveled with family
Liked: Staff & service, amenities
Economic & location for trains to Olympic Park was good.
Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hi DamienThank you for taking the time to leave such a fantastic review following your recent stay with us. Your praise is greatly appreciated, and I am pleased you enjoyed so many aspects of your stay. It is always great to see our guests appreciate the comforts of our Motel and the offerings, as well as our ideal location close to Sydney Olympic Park and CDB. In particular it is rewarding to hear mention of our warm and welcoming team members and how they were able to positively enhance your experience. Your recommendation of us to other travellers is very welcome and we look forward to seeing you again soon. Sincerely, Max – Liberty Plains Motel

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service
The room was basic but clean. The bed was comfortable and despite being right on a major highway, I slept well. there were no breakfast facilities and no crockery or cutlery provided so we could self-cater.
Stayed 1 night in Jan 2023
Response from Liberty Palins Motel on Jan 23, 2023
Hi Graham,Thank you for your recent stay at Liberty Palins Motel and we appreciate your valuable feedback. As a humble three-star Motel, we strive for all of our guests to have a pleasant stay and a wonderful experience. Once again, thank you for choosing to stay with us and we look forward to welcome you in not-too-distant future. Sincerely, Manager – Liberty Plains Motel

6/10 Okay

Emily

Traveled with group
Disliked: Property conditions & facilities
The bed was comfortable, it was close to the train station which was good. The aircon didn’t work and there were no windows to open so the humidity got pretty bad in there, just left the door open for some ventilation. Other than that everything was alright
Stayed 1 night in Jan 2023
Response from Manager on Mar 7, 2023
Hi Emily, thank-you very much for taking the time to share your honest review of Liberty Plains Motel. We pride ourselves on the cleanliness of our Motel, comfy beds/pillows & the genuine service style, so it is always rewarding for me to hear that we are impressing our guests in this regard. However, I sincerely apologise with re air-condition issue. Thank you again for your input, and we hope you will give us another opportunity of welcoming you back to our Motel in the future. Sincerely, Manager – Liberty Plains Motel

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lidcome area
Close to Lidcome train station, great place to stay.
Stayed 1 night in Jan 2023
Response from Liberty Palins Motel on Jan 23, 2023
Hi Janice, thank-you very much for taking the time to share your feedback. I am delighted that you enjoyed your time with us at Liberty Plains Motel and I greatly appreciate your efforts to post an awesome review. We hope to see you again soon! Sincerely Manager – Liberty Palins Motel

2/10 Terrible

Abbas

Response from Manager on Mar 7, 2023
Hi AbbasThank-you for taking the time to post a review following your recent stay with us. I sincerely appreciate the opportunity you have provided by bringing this feedback to our attention. Best wishes, Manager - Liberty Plains Motel

2/10 Terrible

Shujaat

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff behaviour is rude not good
Stayed 1 night in Jan 2023
Response from manager on Jan 9, 2023
Hi ShujaatThank you very much for sharing your recent stay at Liberty Plains Motel. We strive hard to deliver a high standard of care and attention to all our guests. Fortunately, the majority of the reviews here attest to how we succeed in this aim. We do get things wrong from time to time and in these circumstances, we own up to our mistakes, accept responsibility and try to put things right. We also try to learn lessons for the future. I am genuinely saddened that you left feeling so upset with us and would like to wish you all the best in your future travels, Again, I offer you a sincere apology for the inconvenience caused. Sincerely, Manager – Liberty Plains Motel

6/10 Okay

Dat

Stayed 1 night in Dec 2022
Response from Liberty Palins Motel on Dec 28, 2022
Hi DatThank you for taking the time to leave a great review. We are glad to read that you had enjoyed your stay here at Liberty Plains Motel. We are looking forward to welcoming you back.Best wishes!Manager - Liberty Plains Motel

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff, the room was clean and well suited to our needs.
Response from Liberty Palins Motel on Dec 16, 2022
Hi Thomas thank-you very much for taking the time to post a wonderful review following your recent stay with us. I am delighted that our team was able to take care of you during your stay, and I greatly appreciate your detailed account of your experience. Our team are passionate about making every guest feel special, so it is always rewarding to hear about the happy memories we help to create. We look forward to welcoming you back very soon for another memorable stay!Sincerely - Manager, Liberty Plains Mote

4/10 Poor

Benjamin

Traveled with family
Disliked: Amenities
The best part is it’s cheap & very handy to Olympic park & train station. It’s on a main road so noisy & people coming & going all night & some shady characters about but you get what you pay for.
Stayed 2 nights in Dec 2022
Response from Liberty Palins Motel on Dec 12, 2022
Hi BenjaminThank-you for taking the time to post a review following your recent stay with us.I was very sorry to learn about your experience and sincerely apologise for the inconvenience this caused. This is not consistent with the high standard of service we are known for here at Liberty Plains Motel.I sincerely appreciate the opportunity you have provided by bringing this feedback to our attention.Best wishes, Manager - Liberty Plains Motel

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convintly placed being walking distance to Qudos Arena Close drive to shops plus had beds and bathroom facilities which was all we needed and for a great price too
Response from Liberty Palins Motel on Dec 12, 2022
Hi JamieThank-you very much for taking the time to post a review following your stay at Liberty Plains MotelI am delighted that you enjoyed our convenient location to Olympic Park and all of Sydney's wonderful attractions.We hope to see you again in the future.Best wishes, Manager - Liberty Plains Motel

8/10 Good

GAIL-DIANNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick walk to the station for easy rail access to Olympic Park. On a main road but rooms were quiet.
Stayed 1 night in Dec 2022
Response from Liberty Palins Motel on Dec 12, 2022
Hi Gail - DianneThank you for taking the time to leave such a great review.We are glad to read that you had enjoyed your stay here at Liberty Plains Motel. Even better to see that you will be returning.We are looking forward to welcoming you back.Best wishes, Manager - Liberty Plains Motel

6/10 Okay

Deborah

Traveled with group
Liked: Staff & service, amenities
The gentleman in office was very friendly and helpful
Stayed 1 night in Dec 2022
Response from Liberty Palins Motel on Dec 12, 2022
Hi DeborahThank you for taking the time to share your review.We are glad that you enjoyed you stay and found the staff friendly and helpful. We look forward to welcoming you back to Liberty Plains Motel in the near future.Best wishes, Manager - Liberty Plains Motel

10/10 Excellent

Amanda

6/10 Okay

David

4/10 Poor

Mohammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist behavior is not good 😌
Stayed 2 nights in Nov 2022
Response from Liberty Palins Motel on Nov 23, 2022
Hi MohammadThank-you for taking the time to pass on your feedback.Naturally, I was sorry to learn that our customer service levels fell short to expectations. We pride ourselves on our personalised, intuitive service style and yet clearly, we have let ourselves down on this occasion. I have shared your feedback with the team to ensure they appreciate the impact on your experience.Please accept my sincere apologies, I hope that we will have an opportunity to impress you on a future stay.Sincerely, Manager – Liberty Plains Motel

6/10 Okay

Christopher

Traveled with group
Liked: Cleanliness, staff & service
I found the accommodation affordable, with reasonable comfort and convenience. The price is important to me.
Response from manager on Nov 4, 2022
Hi ChristopherThank-you very much for taking the time to share your feedback. I am delighted that you enjoyed your time with us at Liberty Plains Motel and I greatly appreciate your efforts to post your experience. We hope to see you again soon! Sincerely Manager – Liberty Palins Mote

10/10 Excellent

kotra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022