Ratings based on 774 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach FL

Venice leg of our Italy Vacation

Posted Sep 20, 2017
Pros: location, staff, room
Cons: nothing
We loved our stay at the Excelsior. We stayed here 27 yrs ago on our honeymoon and were so happy to return. The staff, our room and all else was excellent and we can not wait to return again. Thanks for everything.
Comment from Hotel Management
Sep 22, 2017 by ExcelsiorVenice, Hotel Management
Thank you Donna, it was such a great pleasure to have you back and are already looking forward to welcoming you again at your next visit. With best wishes, Alessio Lazazzera, General Manager
3 out of 5
by A verified traveler from New York

Large rooms, spacious hotel but no gym

Posted Aug 30, 2017
Staff are friendly, room are quiet large but the gym was closed all the time during our stay.
Comment from Hotel Management
Sep 2, 2017 by ExcelsiorVenice, Hotel Management
Dear Matt, thank you for sharing your experience at our Hotel Excelsior. We apologize for the inconvinience regarding the gym which is currently closed to allow the functions on the occasion of the 74th Venice Film Festival. We really hope you will get the opportunity to experience our historic property again in the future with all its numerous facilities. With best wishes, Alessio Lazazzera, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Amazing hotel

Posted Aug 27, 2017
Expensive but worth it! Really nice break from the crowded streets of Venice. Beach and pool were spectacular!
Comment from Hotel Management
Aug 28, 2017 by ExcelsiorVenice, Hotel Management
Dear Guest, thank you for your spectacular review! Hoping to welcome you back soon. With best wishes, Alessio Lazazzera, General Manager
3 out of 5
by A verified traveler

close to betsh

Posted Aug 25, 2017
i dont feal its 5 star hotel the hotel is old from inside
Comment from Hotel Management
Aug 25, 2017 by ExcelsiorVenice , Hotel Management
Dear Guest, thank you for reviewing our Hotel Excelisor. Our historic, more than 100 years old hotel boasts a unique, moorish style offering at the same time all the comfort of a modern property and has a vast choice of different room types that differ from each other in size and location offering the ideal accommodation for all requirements. We regret that the particular style of our hotel was not to your satisfaction and are at your entire disposal in case you would like to give us the opportunity to learn more about your experience. With best regards from Venice Lido, Alessio Lazazzera, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

5 star at its best

Posted Aug 16, 2017
My husband and I have just returned from a 10 night stay at the Excelsior and had a wonderful time. Staying on the Lido was a haven from the hectic of Venice at this time of year but the complimentary boat shuttle to and from the hotel to Venice meant we could visit as often as we wanted . We had the best of both worlds ! The hotel has not lost any of its original splendour and it far exceeded our expectations - an exceptional hotel.
Comment from Hotel Management
Aug 16, 2017 by ExcelsiorVenice, Hotel Management
Dear Lynn, thank you for having been our guest and for sharing your experience with us. We are more than happy to learn that you fully enjoyed the beauty of our unique hotel and that you felt the historic ambience of it. We all love our Excelsior! With best wishes, Alessio Lazazzera, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice and exclusive hotel

Posted Aug 8, 2017
Excellent hotel, great service and access to a beautiful and private beach, great to stay with kids
Comment from Hotel Management
Aug 9, 2017 by ExcelsiorVenice, Hotel Management
Dear Yady, thank you for your positive and kind review and for having been our guest. Hoping to see you and your familiy again soon. With best wishes from Venice, Alessio Lazazzera, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel next to beach.

Posted Jul 30, 2017
Great place 5 star all the way, great staff, food, and drink.
Comment from Hotel Management
Jul 30, 2017 by ExcelsiorVenice, Hotel Management
Dear Mark, thank you for your beautiful review. Looking forward to welcoming you back soon. With best wishes, Alessio Lazazzera, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice beachfront hotel

Posted Jul 24, 2017
Pros: Hotel is clean, good staff & next to the beach.
Cons: Information about mosquitos and not to leave windows open in the evening.
Location: Good location in venice lido. Every half hour free boat transfer to venice centre is great!
Hotel is nice and clean. We stayed in two grand sea view rooms. We had left the windows open in the evening, lots of mosquitos go in and bite us all night. We were unable to sleep and my thirteen year old son was very ill. There is no mention of mosquitos any where in the hotel.
Comment from Hotel Management
Jul 25, 2017 by ExcelsiorVenice , Hotel Management
Dear MC, thank you for sharing your experience at our Hotel Excelsior with us. We are pleased to hear that your were satisfied with your Grand Deluxe Rooms with Sea View which are the prefered category by our international clientele. However we are sorry that the presence of mosquitos, which we want to point out are completely harmless but actually present in this humid area as we are surrounded by water, and will discuss the issue in order to find a better way to inform our guests. We really hope to welcome you again in the future, maybe in one of our equally beautiful Grand Deluxe Rooms with Venice View. With best wishes, Alessio Lazazzera, General Manager
2 out of 5
by A verified traveler from London

Hotel close to the beach

Posted Jul 21, 2017
Pros: Lovely views from the hotel lobby and terrace. Free frequent shuttle service from the hotel to St Mark's square. Excellent breakfast buffet.
Cons: Basic rooms need redecorating. Staff could be more accomodating.
Location: Location was on the Lido. Restaurants were nearby. To get to St Mark's square was a 25 minute boat ride.
I had previously stayed at the Excelsior and had high expectations. For somewhere so expensive, I had anticipated a nicer room. Additionally, we ran out of bathroom toiletries such as shower gel which you would expect to be replenished daily. When trying to book a restaurant by the concierge, I was told to go to my room and he would let me know in a few minutes. After 20 minutes I phoned down and was told he was really busy. It took a further 20 minutes before he got back to me by which time it was quite late to eat. On the positive side, the location is lovely with a beautiful pool and easy access to the beach. The breakfast buffet was terrific although unfortunately not included in our tariff and the extra expense meant we only went once.
Comment from Hotel Management
Jul 21, 2017 by ExcelsiorVenice , Hotel Management
Dear Tracey, thank you for having chosen our Hotel Excelsior again for your stay in Venice and for your kind notes regarding the beautiful view our lobby and terrace offer as well as the comfort of our complimentary shuttle boat to Venice. However, we do regret that there have been somes aspects about your stay you have not been satisfied with and we would be more than happy if you would give us the chance to discuss them in more detail by contacting our Guest Relations Department. It was a real pleasure to have you as our guest and we hope to welcome you again soon. With best wishes, Alessio Lazazzera, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Qat

Nice hotel with free shuttle

Posted Jul 17, 2017
Good experience Hotel need maintainance regarding electricity and air conditioners Excellent staff and very cooperative
Comment from Hotel Management
Jul 21, 2017 by ExcelsiorVenice , Hotel Management
Dear suli, thank you for sharing your experience at our Hotel Excelsior on this website and for having been our guest. Hoping to welcome you again soon. With best wishes, Alessio Lazazzera, General Manager