Hotel is a work in progress
Posted May 29, 2014
This hotel is located immediately opposite the train station. While the station itself is an architectural masterpiece, the hotel is not. None of the rooms had refrigerators, although there is a space for one. We were told that the refrigerators would be available in four months. Our first surprise. The second was that while there were electric controls for air conditioning, there was no air conditioning service at all. Again, it will be available several months from our visit. The reception staff was sullen and sometimes surly and uncooperative. The neighborhood seems to be in transition, with many storefronts boarded up, and road work outside interrupts the water in most of the rooms. While there was a sign in the elevator apologizing for any disruption in water availability, or that the color of the water — when available — was sometimes muddy. The hallways were never completely cleaned and during our four day stay, the same two dirty beer mugs were ever present in the same corner adjacent to the elevator. In all, Until all construction, inside the hotel and out, is completed, we would recommend finding another hotel in Liege.
Comment from Hotel Management
Jun 24, 2014 by Dina, Hotel Management
Thank you for taking the time to complete a review of your recent stay with us.
We are very sorry to read that we didn't meet your expectations completely.
Service improvement is something we constantly work on and reviews such as yours are most valuable.
Our appreciation again for sharing your experience, and we look forward to serving you in the future.