Ratings based on 157 Verified Reviews

4.3 out of 5
80% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Same it isn't still a Crowne Plaza !!

Posted Feb 14, 2017
Whereas you would expect going fully independent would improve the standard unfortunately this is not the case here. Having stayed for many years here while it was a Crowne Plaza the few changes in the rooms make it not a pleasant experience. For some reason guests are now treated to the experience of the mattress protector which makes your sleep experience feel like you are inside a crisp packet. Every turn meets with a crinkle and as it doesn't breath you end up sweating excessively. Coupled with the lack of a good pillow - more like scatter cushions - the desire for a good night sleep was not forthcoming. As the reason you are paying to stay is for a nights rest this hotel now fails to deliver. However, the restaurant food is still of a very good standard and the staff are attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Loved the mix of modern with a beautiful old build

Posted Jan 3, 2017
The staff were friendly and welcoming and everything about our stay ran smoothly. The location was so central and we reached the hotel easily on foot from Liege Palais train station. The Christmas decor was lovely and the views from the hotel was an added bonus.
4 out of 5
by A verified traveler

A nice combination of old and new...

Posted Nov 1, 2016 on Hotels
A very nice comfortable hotel. Located About a 5 min walk away from the delightful pedestrian areas around the cathedral. Use the short cut through the arcade leading to the cinema for the most direct route into town
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 14, 2016
Great hotel and adding a lot of addition info to fulfill Expedia requirement for added info.
Comment from Hotel Management
Oct 6, 2016 by Alicia, Hotel Management
Dear Anonymous, Thank you for taking the time to share your experience after your recent stay with us at The Crowne Plaza Liege. I could not agree with you more that our location is perfect for our guest to see and explore what the city has to offer. We're looking forward to meeting you here in a not too distant future. Best regards, Alicia Guest Relations Manager
5 out of 5
by Natalie

Business trip, luxurious stay

Posted Jun 21, 2016 on Hotels
I stayed at the Crowne Plaza because it was recommended by a conference at which I was presenting. I had absolutely no knowledge of Liège beforehand. The hotel was so much more interesting than the city! It was built on and around an old castle and they had cleverly incorporated the columns into their main entryway. The interior, however, was modern and stylish. The breakfast every morning was one of the best I've had at a hotel. I particularly appreciated the selection of different breads as well as all the different ways you could have eggs (scrambled, hard boiled, but you could also boil them yourself or have someone make them fresh). The hotel location was so convenient — an easy 10 minute walk from the university where my conference was. Also, there were so many excellent restaurants around! Overall, I'm not sure I'll be going back to Liège anytime soon, but I had a lovely stay and much of that was thanks to the Crowne Plaza.
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear Natalie, Thank you for posting a review based upon your experience after your stay here with us at The Crowne Plaza Liège. We appreciate you taking the time to comment about your recent stay at our hotel. We are delighted to hear that our different services met your expectations. It was a pleasure to have you as our guest and we sincerely hope to welcome you back to the hotel soon. Kind Regards, Alicia Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2016
Great location on a hill - nice mix between old "castle" on old city walls and modern facilities.
4 out of 5
by Darlene

Posted May 11, 2016 on Hotels
Overall everything was good.except The rubber sheet on the bed I found very annoying, made me sweat and hot the whole night! Garbage cans way too small, annoying to have to stand on the peddle each time to open it! It would be very nice to have a mirror on the wall in the front room next to a plug so that each one of us could actually do our hair at the same moment! Such a huge thing for such a little expense!! Otherwise clean, big enough and staff helpful and curteous!
Comment from Hotel Management
Oct 6, 2016 by General Manager, Hotel Management
Dear Darlene, Thank you for sending us your feedback and for choosing the Crowne Plaza Liège. We appreciate you taking the time to comment about your recent stay at our hotel. It is regrettable that some aspects of our property did not live up to your expectations during your most recent visit. Nevertheless, we appreciate that you have shared your thoughts with us because we take all the reviews we receive very seriously. Let us assure you that we will continuously work on maintaining and improving our amenities to ensure that we consistently provide the best hotel experience possible. Best regards, Alicia Guest Relations Manager
5 out of 5
by Tibor

Lovely place to enjoy Liege from

Posted Sep 17, 2015 on Hotels
Once you get used to the strange layout - great. Over 100 steps to get down the hill to the centre so lessfit people might find that difficult once the spa shuts at 8 pm
Comment from Hotel Management
Mar 12, 2016 by Emilie Lejeune, Hotel Management
Dear Tibor, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Emilie Lejeune Guest Relations
3 out of 5
by Peter from UK

Poor Wi-fi

Posted May 6, 2015 on Hotels
Very poor Wi-Fi for a 5 star hotel. Not suitable for business travellers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel in a great location

Posted May 3, 2015
Pros: The staff were super efficient and friendly. Everything we needed was organised exactly how I would have done it myself.
Cons: Nothing
The hotel is superb and provided an excellent base for our weekend.
Comment from Hotel Management
May 5, 2015 by Emilie, Hotel Management
Dear guest, Thank you very much for your comment. Hope to see you again in our hotel. With kind regards, Emilie Lejeune Guest Relations