Ratings based on 22 Verified Reviews

4.1 out of 5
60% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fredericksburg, Va USA

Excellent Facility with Outstanding Service

Posted Jul 24, 2017
Close but not too close to the commotion of old town. Well built with attractive decor with a contemporary take on tribal art. Outstanding restaurant with something for every taste. Reception staff was very helpful and housekeeping was excellent.
5 out of 5
by Rajaram

Posted May 12, 2017 on Hotels
Nice restaurant, room had a mountain view, nice experience overall.
1 out of 5
by A verified traveler from Jamison Pa USA

Hall ways full of cigaret smell.

Posted Sep 23, 2016
I was suprised when they told me they did not have a bell boy. They told me they are not same like Hilton. They are lower class. Loby area smell like sewer Upper floor hallways smell cigaret. Hard to breath. This kind of hotel I could get it for 30 dollars a night.
2 out of 5
by A verified traveler

Horrible staff

Posted Sep 7, 2016
Pros: None
Cons: staff
Location: nothing.
I asked them about the nearest Starbucks... I told them that I saw one near Ren Min Hospital.. but they kept saying no.. After all, they wrote address in Chinese for different location which was extra 20 mins away. The hotel is intended for business travel personals, not for tourists. Most of staff do not speak English at all, and says very rude things not knowing that I understand enough Chinese... I will not recommend here for any tourist. They do not even help you to get taxi... They will tell you go to street and find it yourself..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2016
Nice and comfortable stay. Located in the main road and quite close to the old town and other amenities.
4 out of 5
by A verified traveler

Comfortable stay.

Posted Dec 14, 2015 on Hotels
Location of hotel is quite good as it is not far from the Old Town - short taxi tide will take you there. Bed is comfortable. I was a bit disappointed with the 'mountain view' as it was mostly obstructed by roofs. Good value for money
5 out of 5
by A verified traveler

A welcoming and friendly hotel in a good location

Posted Nov 14, 2015 on Hotels
I stayed here for two nights and thoroughly enjoyed the stay. It was over a weekend and I could go to visit places such as Jade Dragon Snow Mountain and the old city of Lijiang. The hotel staff were extremely helpful and friendly, helping with practical things like getting a taxi and so on. In particular, one of the managers was very helpful and efficient in sending on to me by express mail some computer accessories that I had inadvertently left in the room. One of the cleaning ladies also impressed me by explaining various tips about the local climate - such as needing sun protection because of the altitude and also being aware of the changing weather so that an umbrella would be useful. All in all, the whole experience staying at the Hilton Garden Inn in Lijiang was an enjoyable and memorable time. I am very likely to choose this hotel again in the future.
Comment from Hotel Management
Jan 23, 2016 by Christopher, Hotel Management
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang
5 out of 5
by A verified traveler

Posted Oct 28, 2015 on Hotels
Comment from Hotel Management
Jan 23, 2016 by Christopher, Hotel Management
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang
5 out of 5
by Juan D from Australia

Hilton Garden great option for Lijiang stay

Posted Sep 5, 2015 on Hotels
Great hotel in Lijiang. Staff were very corteous and helpful. Rooms were very clean and hotel facilities were very new, Great variety of food including western style of salad and burger. Conveniently located next to the old town and black dragon pool which I dwfinitely recommwnd you visit.
Comment from Hotel Management
Jan 23, 2016 by Christopher, Hotel Management
Our distinguished guest, The warmest greetings from Hilton Garden Inn Lijiang ! Thank you for your recent stay in our hotel and excellent comment for us. We are so glad to hear from you that you had wonderful and comfort experience in our hotel, it is great honor for us and encourage our staff. I have shared your review to our staff When I saw your excellent comments. We will follow our brand standard and culture, to focus on every guest need and detail, to make excellent, considerate service for every guest, let guest feel our hospitality and warm welcome. And also our restaurant are cooking most authentic and delicious Sichuan Yunnan and Lijiang local cuisines, when you are in hotel, you can taste delicious food here. Thank you for your staying in our hotel again, we are sincerely looking forward to your next trip to Lijiang and staying our hotel! Best regards Hilton Garden Inn Lijiang
5 out of 5
by Martin from Canada

Outstanding Hilton Hotel

Posted Jun 3, 2015 on Hotels
The hotel is new and in excellent clean condition--the room was large and very comfortable. The staff was very helpful at the front desk. The hotel is about 5min away from the 'old town' by taking a taxi/cab. Also, very close to the 'Lijiang airport bus' station. Breakfast was good with lots of western food varieties. Internet was very reliable and fast. Many English speaking TV channels. Overall, a superb hotel and I highly recommend staying here.
Comment from Hotel Management
Sep 19, 2015 by Christopher, Hotel Management
Dear guest, The warmest greetings Thank you for you recent staying our hotel and your precious review. we are glad to hear that you have satisfied experience about room, food, and service in our hotel. I will express this information to our team. And we will try our best to offer high quality service to every guest. We look forward to you next trip to Lijiang and Hilton Garden Inn Lijiang again. Best regards