Ratings based on 446 Verified Reviews

4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario, Canada

Great spot for a quick stop-over.

Posted Sep 28, 2017
Lots of great restaurants in the area and very close to the train station. Parking was easy and reasonable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel, good facility and location

Posted Sep 4, 2017
Pros: The location is very convenient and added security to enter. I like the facility, bathroom is clean, kitchen and utensils is a plus.
Location: We've enjoyed the proximity to restaurants, shops, train station.
We enjoyed our stay at the hotel. Pleasurable, close proximity to shops, restaurants.
Comment from Hotel Management
Sep 12, 2017 by Clara K, Assistant Residence Manager, Hotel Management
Hello! Thank you very much for your nice comments about Citadines Lille and its location, confort and cleanliness. I hope to have the pleasure to welcome you back in the nearest future. Kind regards.
1 out of 5
by A verified traveler from Sydney

Posted Aug 25, 2017
Staff was rude and argued with us accusing us of stealing the hotel pen and did not apologise after realising he made a mistake. In addition to this, the room was not very clean with lots of dust on the floor, the toilet was very noisy on flushing and the "double" bed was actually two single bed pushed together. There was also no air con (lucky it wasn't too hot). Overall, the experience was not great and we would not recommend anyone to stay here.
Comment from Hotel Management
Sep 12, 2017 by Clara K, Assistant Residence Manager, Hotel Management
Hello, thank you for sharing your experience. I'm really sorry to read that the room was not clean as you wanted and for the pen matter. It's not acceptable and for that, please accept my sincere apologies. Kind regards
3 out of 5
by A verified traveler

Ok for one night

Posted Aug 10, 2017
Pros: Convenient for rail travel
Cons: Arrival and welcome!
Location: Convenient for rail travel
On arrival the room we had booked for three people was not available. We were initially offered accommodation which would have separated us across the hotel and finally we were offered a joining rooms. Rooms we were finally offered were clean and spatious
Comment from Hotel Management
Aug 14, 2017 by Clara K, Assistant Residence Manager, Hotel Management
Hello, Thank you for sharing your comments. I'm pleased to read that the team found a solution for you to be all together. I am sorry that the arrival was a bit difficult. I hope to welcome you again to give you our best services. Kind regards
4 out of 5
Recommended
for Couples
by A verified traveler from London

Trés bien

Posted Aug 6, 2017
Perfect location: Practically next door to both the EuroStar station and Flanders rail station, as well as a shopping mall, and moment walk into the centre of town. We were several hours early before check-in, but a room was available for us right away. We were also able to leave our baggage for a few hours after check-out (before catching out train home). The room was clean, but room service doesn't happen if you stay less than 6 nights... so be sure to hang your towels, etc to dry out! The kitchenette was well equipped (mini dishwasher, hobs, fridge with mini freezer) although we only used the fridge.
Comment from Hotel Management
Aug 14, 2017 by Clara K, Assistant Residence Manager, Hotel Management
Dear Paul, Thank you for your feedback. Please note that being an Apart'hotel means housekeeping is not provided daily. Do not hesitate to ask the reception next time for more information about our A la carte services. I am glad to read that you appreciated the location and the cleanliness of Citadines Lille! Kind regards, Clara K, Assistant Residence Manager
4 out of 5
by Zimu

Review of cidatines

Posted Jul 9, 2017 on Hotels
Good location, very near to public transportation and shopping centre, comfort stay. Yet room is only cleaned once if above 6 stays.
Comment from Hotel Management
Aug 14, 2017
Dear Zimu, Thank you for your feedback. Please note that being an Apart'hotel means housekeeping is not provided daily. Do not hesitate to ask the reception next time for more information about our A la carte services. I am glad that you appreciated the location and the confort of Citadines Lille City Center. Kind regards, Clara K, Assistant Residence Manager
4 out of 5
by Stephen

Overnight Stay in Central Lille

Posted Jul 4, 2017 on Hotels
Great location with access to both old & new parts of city. Helpful friendly staff. Please ensure you ask about the parking if you arrive by car. A one way system & difficult entrance to the car park. Would recommend as good place to stay for city break
Comment from Hotel Management
Jul 11, 2017
Hello Stephen, thank you for sharing your experience. Your compliments about the staff will be shared with the entire team. Kind regards Clara K, Assistant Residence Manager
4 out of 5
by Xavier

Posted Jul 4, 2017 on Hotels
Very good apartment in a central location with lots of shops/restaurants including a big shopping centre. Great to have 2 separate bedrooms with kids. However we could not enter the Citadines car park because of the roof box on our vw golf, and we saw a suv face the same problem - other parking options in the area are very costly - worth being aware of this
Comment from Hotel Management
Jul 11, 2017
Hello Xavier, thank you for your nice comment about the location of our residence Citadines Lille City Center. I am sorry that you couldn't park in our parking that is a maximum high of 2 meters. Best regards, Clara Kanner Assistant Residence Manager
4 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jul 11, 2017
Hello! Thank you very much for this nice score. I am glad to learn that you enjoyed your stay at Citadines Lille City Center! Merci pour cette bonne note. Je suis ravie d'apprendre que vous avez apprécié votre séjour à Citadines Lille City Center! A bientôt
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Very nice property.

Posted May 31, 2017
Great location and clean property with everything you need. Only issue was a broken elevator but the property put in an emergency call on a Sunday and had repair person onsite within an hour.
Comment from Hotel Management
May 31, 2017 by Clara K, Assistant Residence Manager, Hotel Management
Dear Cathy, thank you for your positive comments about the Property. Moreover, I have noted your negatives and be assured that we take into account. Kind regards, Clara K, Assistant Residence Manager