Ratings based on 308 Verified Reviews

4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from frankfurt, De

Braderie weekend

Posted Sep 6, 2017
Excellent facilities and walking distance to the Braderie but in the quiet part of town. Conveniently located near parking garage where they have a special rate. Very helpful front desk staff especially the morning shift gentleman who would patiently answer our million questions and helped guide us where to go. Highly recommended! Very impressive and colorful lobby too!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Central hotel in Lille

Posted Sep 4, 2017
Central location. Exceptionally friendly and helpful staff . In fact the staff really make this hotel !!! Bar open until midnight serving good quality food at a reasonable price. Really relaxing time, loved our stay here ...will definitely be back!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 30, 2017 on Hotels
5 out of 5
by Marita

I do not need more for one overnight stay

Posted Apr 18, 2017 on Hotels
Great hotel and value for money
5 out of 5
by Andrew

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex, England

Good Location

Posted Feb 23, 2017
Pros: Most things.
Only a ten minute walk from Euro Lille station. About the same distance from the centre where all the restaurants are. Friendly, helpful staff. Good breakfast. Lovely room and bathroom. Good shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire

Nice hotel in central Lille

Posted Jan 30, 2017
Pros: Location, quiet, friendly staff, with convenient parking (extra cost)
Weekend visit to Lille despite a cold January. Three in one room and nice to see the extra bed made up and we were pleased not have to ask for extra towels. Despite being close to the train station the rooms were quiet. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location. Close to everything

Posted Jan 19, 2017
Pros: Location
Cons: Breakfast is very light.
Location: EuroLille Shopping Centre. Vieux lille shopping
Very noisy as they were renovating. Hopefully the hotel will be quieter in the future,
Comment from Hotel Management
Jan 19, 2017 by Sarah, Hotel Management
Dear Solange, Thank you for your comment. The renovations only concerns the ground floor and workers are leaving at 5-6pm so that our guest can have a quiet evening. Of course the work going on in the hallway is getting close to its end, we apologise for the inconvenience it can occasionnaly bring and hope that you will get the chance to see the brand new hall during a next stay. Best regards Sarah Reception
1 out of 5
by A verified traveler from London

Convenient but basic. No hot water

Posted Jan 16, 2017
Very basic, though clean, room. Couldn't get temputure right so had a terrible night's sleep. Then no hot water for a shower in the morning. Also, sink didn't drain properly so difficult to use. Hotel is in a convenient location for business travel.
Comment from Hotel Management
Jan 19, 2017 by Sarah, Hotel Management
Dear sir or madam, We thank you for your comment about Novotel Lille Centre Gares. We are sorry that you couldn't change the temperature in room, please never hesitate asking reception for any assitance ; we could probably have helped with that, as well as with the sink. The water is heaten through the city system, which had a breakdown on that morning, we can assure that this is an isolated event and we apologise for the inconvenience. We are glad though that you enjoyed our location, thank you for pointing it out. We hope to be able to show you the quality of our facility during a next stay. With our best regards Sarah Reception
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is perfect for Christmas shopping trip

Posted Dec 5, 2016
We were a group of 6 girls, previously stayed at the other Novotel near the other railway station. This was much closer to the shops and old town so would definately stay here again. Some reconstruction going on in reception but didn't affect our stay. Staff were superb!!
Comment from Hotel Management
Dec 6, 2016 by Sarah - Réception, Hotel Management
Thank you very much for your comment ! We are thrilled that you enjoyed staying at Novotel Lille Centre Gares for his central location and the staff ! We hope to have the pleasure to welcome you again! Best regards