Ratings based on 526 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jul 17, 2017
Needs updating. Hotel facilities were old and run down. Excellent breakfast though!
Comment from Hotel Management
Jul 21, 2017 by Frode, Hotel Management
Hi, Thank you for taking the time to give us feedback and the kind words about the breakfast. We are at this moment making a plan for renovating the hotel.
4 out of 5
by Matthew

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 12, 2017
Hei Takk for at du tok deg tid til og gi oss en tilbakemelding.
4 out of 5
by Karsten H

Posted Jun 19, 2017 on Hotels
Good. Limited parking, but free. Restaurants close by.
Comment from Hotel Management
Jun 20, 2017
Hi Thank you for taking the time to give us feedback.
4 out of 5
by A verified traveler

Good hotel

Posted Feb 23, 2017 on Hotels
The location was great for exploring Lillehammer. A few minutes walk to the train/bus station. Hotel's breakfast was brilliant. Staff were really friendly and helpful.
4 out of 5
by Anthony from Tampa

Posted Jun 20, 2016 on Hotels
Clean, convenient location, outstanding breakfast and friendly staff service.
Comment from Hotel Management
Jul 9, 2016 by Frode, Hotel Management
Hi Thank you for taking the time to give us feedback and the good words.
5 out of 5
Recommended
for Couples
by Kamaya

Great ski trip

Posted Feb 9, 2016 on Ebookers
My husband and I just returned from a ski trip during which we have had spent 5 nights at Scandic Victoria Hotel. Pros: - Great location in heart of Lillehammer: right at famous Storgata shopping street yet we did not get any noise from outside while in the room. This was very important to me as a person, whose sleep gets disturbed by a slightest noise. - Amazing breakfast: cannot recall being so happy with a breakfast at any other hotel! Anything from usual cereal, sausages and cooked eggs to fresh smoothie, at least 4 types of Norwegian fish, local pate, gluten free cakes, a few types of cheese and a vast variety of soft drinks. There were many hot meals available, which was very important for us and fellow skiers, who spent all day outside on the slops. Also, pleasant quite music created a wonderful atmosphere in which it was so nice to have breakfast every morning. - Friendly staff: staff at 24-hour Reception were very approachable. We had a few requests, which were immediately sorted out for us. Staff also made us feel good about our requests unlike in many other places where we would be made feeling like we are complaining about petty things. Cons: - Although, our room was cleaned every day, we have noticed that it was not hoovered as good as it should have been. While some visitors may find the hotel being a little dated, for us it has not only met but even exceeded the expectations. Thank you to Reception and Breakfast room staff at Scandic Victoria!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel excellent value for money

Posted Feb 2, 2016
Pros: The receptionists whom we had contact with were pleasant and polite.The quality of the room is excellent, and the quality of the breakfast is fantasti
Cons: Please provide a mat in the bathroom, to mop up the water from the shower.
Location: Location very convenient, 5 minute walk from the bus and train station, 2 minute walk from the high street and all restaurants and pubs.
Frankly we loved our stay at this hotel. To be honest my expectations were quite low, I paid a bargain price for room and breakfast. Well, I have to say the quality of the room and the quality and choice of breakfast is comparable to a high standard hotel. They allocated us a quiet room overlooking the inner courtyard (well the internal courtyard where they have their service plant). It was clean, warm, good size, comfy beds, soft pillowcases (which I personally like). The bathroom was clean and new, with a wide walk in shower, the towels were soft. the bathroom had floor heating so it was very comfy heating wise but no windows (for us not a problem). All in all we could not have asked for more. Breakfast was plentiful (and I mean plentiful), everything was fresh (they had 4 bowls of fresh fruits in Norway in winter!), continuously replenished by the waiters and the cook. The choice was very wide from fresh fruit to caviar with everything you think of in between. Personnel was nice, we only had contacts with the receptionists and they were very nice and polite. They let us store our bags in their baggage room as well before our departure. I am a very satisfied customer and I will be back, we loved country skiing in Lillehammer.
Comment from Hotel Management
Feb 5, 2016 by Frode, General Manager, Hotel Management
Hi Thank you for taking you the time to give us a feedback. This was reel good reading. Hope to see you soon.
3 out of 5
by Lene from Larvik

Terrible service!

Posted Dec 10, 2015 on Hotels
Our room reeked of cigarette smoke, even the sheets stunk! We complained immediately, and demanded to be moved to another room. The receptionist informed us that the hotel was completely full. She offered an air freshener, that was placed in the room- and opened the windows! It was 3 degrees Celsius outside, so it was impossible for us to stay in the room while we tried to air the smoke smell out. After 2 hours, it was still smelling. We then demanded a full refund. We only got a 200kr voucher to use in the lobby kiosk! That night we had to sleep with all the windows open, all our clothes smelled of cigarettes- and we was freezing all night! Terrible service!!! I would never recommend this hotel to anybody. Next time we are in the beautiful town of Lillehammer; we will stay at Quality Hotel!
Comment from Hotel Management
Feb 13, 2016 by Frode, Hotel Management
Hi Lene Thank you for taking you the time to give us a feedback. I am sorry that your stay at ouer hotel dont meet you expectation.
5 out of 5
by Sridhara

Posted Oct 22, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Frode, Hotel Management
Hei Takk for at du tok deg tid til og gi oss en tilbakemelding.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Perfect Location!

Posted Oct 21, 2015
In the heart of Lillehammer plus clean, nice rooms AND FREE parking Wi-Fi and a HUGE breakfast spread. Awesome overall!
Comment from Hotel Management
Nov 2, 2015 by Frode, General Manager, Hotel Management
Hi, thank you for taking you time to give us a feedback. Hope to se you back soon.