Exterior

Reviews of Microtel Inn & Suites by Wyndham Lillington / Campbell Univ

2 out of 5
Microtel Inn & Suites by Wyndham Lillington / Campbell Univ
300 E Cornelius Harnett Blvd, Lillington, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 72 out of 145 reviews" "
Rating 8 - Good. 36 out of 145 reviews" "
Rating 6 - Okay. 21 out of 145 reviews" "
Rating 4 - Poor. 11 out of 145 reviews" "
Rating 2 - Terrible. 5 out of 145 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Heather

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled of smoke and mold. The bed sheets were dirty and smelled horrible. The place was not very clean there were homeless people sleeping in the car when we pulled up at 11:30 also there was about 20 people in the lobby partying. We actually checked out a day early because how dirty it was.
Stayed 2 nights in Apr 2024
Response from Microtel Lillington Management on Apr 15, 2024
Thank you for reviewing your stay. We are deeply saddened that you did not have a positive experience with us and your feedback has been noted for improvement going forward. Best regards.

6/10 Okay

Vince

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Needs update. Bathrooms were aweful and shower had to be left on just to shower.
Stayed 2 nights in Apr 2024
Response from Microtel Lillington Management on Apr 8, 2024
Thank you for your feedback, we appreciate your making us aware of areas that need improvement. We hope to see you again in the future, Best regards!

8/10 Good

Hipolito, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice looking
Stayed 2 nights in Mar 2024
Response from Microtel Lillington Management on Mar 25, 2024
Thank you for reviewing our location! We're glad you had a good stay and hope to see you again soon. Best regards!

6/10 Okay

Emily

Disliked: Property conditions & facilities
It was clean and the staff was nice. However, it is horribly run down. The shower curtain rod was hanging down so much it wouldn’t stay closed. The bathroom counter was coming away from the wall. Light switch plates were cracked. Not worth the price.
Stayed 1 night in Mar 2024
Response from Microtel Lillington Management on Mar 25, 2024
Thank you for your feedback, the issues mentioned will be remedied immediately. Guest insight is an asset in our goal of continued improvement and we hope to serve you batter in the future, Best regards.

4/10 Poor

Lisa

Disliked: Amenities, property conditions & facilities
Convenient only
Stayed 1 night in Mar 2024
Response from Microtel Lillington Management on Mar 16, 2024
Thank you for your feedback Lisa! We're glad that our location was convenient for your needs but hope we can serve you better in the future. Kindest regards.

10/10 Excellent

Jessica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and cozy. Staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Microtel Lillington Management on Mar 16, 2024
Thank you for your feedback Jessica! We're glad that you had a pleasant stay! We look forward to seeing you again in the future, Best regards!

6/10 Okay

Jenny

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I like it all
Stayed 1 night in Mar 2024
Response from Microtel Lillington Management on Mar 13, 2024
Thank you for your feedback Jenny, we hope to see you again soon!

6/10 Okay

Michelle

Stayed 1 night in Mar 2024
Response from Microtel Lillington Management on Mar 7, 2024
Thank you for your feedback!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Microtel Lillington Management on Feb 24, 2024
Thank you for your positive review Kendall!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean a d nice
Stayed 1 night in Feb 2024
Response from Microtel Lillington Management on Feb 18, 2024
Thank you for your feedback Kelly! We are glad that you enjoyed your stay and hope to see you again soon, Best regards!

10/10 Excellent

Mary

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Neat, clean, well kept hotel outside and inside. Plenty of safe, well lit parking. Rooms are nice, clean, spacious, comfortable temperature. Breakfast area clean, neat, organized, basic but sufficient breakfast offerings.
Stayed 1 night in Feb 2024
Response from Microtel Lillington Management on Feb 8, 2024
Thank you so much for your positive feedback Mary! We are glad that you enjoyed your stay and hope to see you again soon. Kindest regards!

4/10 Poor

Cheryl

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Staff was somewhat snippy upon arrival. Entry door was broken and did not have a close delay so, whenever someone entered or exited the door would slam shut. This went on all hours of the night. Guests were incredibly noisy in the hallway all hours of the night. Will not be staying here again.
Stayed 1 night in Jan 2024
Response from Microtel Lillington Management on Feb 6, 2024
Thank you for providing feedback from your stay with us! We are saddened that you did not have the most positive experience and will use your insight to improve. Kindest regards.

4/10 Poor

Therese

Disliked: Cleanliness
Bring your own pillow! There were 4 so called pillows that felt like they were stuffed with hard lumpy towels. HORRIBLE. The bedside "menu" of information was nasty, sticky, gross. Continental breakfast was gross. The muffin I opened was smashed and old. Really unappetizing. Nothing good to eat...last day there were unripe bananas. Shady characters hanging around smoking, grungy. One morning a bunch of construction guys walked through for coffee and tracked red dirt all over the lobby/eating area. No one seemed to care to come clean that up for the guest experience. I would not recommend this place unless you have no other option.
Stayed 2 nights in Jan 2024
Response from Microtel Lillington Management on Feb 5, 2024
We are deeply saddened that you did not have a pleasant experience while staying with us. Guest insight is a great asset in our goal of continued improvement, your comments will be shared with our team. Kindest regards.

8/10 Good

Kandy

Easy access, easy parking.Next to Sports bar but was not a bother.
Stayed 2 nights in Jan 2024
Response from Microtel Lillington Management on Jan 28, 2024
Thank you for reviewing your stay! We are glad you had a pleasant experience and hope to see you again soon, Best regards!

10/10 Excellent

Sandra JW

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Microtel was much better than I expected when booking. Easy in and out parking. We arrived pretty late but the room was ready when we got there. Maybe its is a ‘thing’, but almost the entire wall above the bed full mirrors was overkill.
Stayed 1 night in Jan 2024
Response from Microtel Lillington Management on Jan 19, 2024
Thank you for your feedback! We are glad that you had a good stay and hope to see you again soon. Best regards!

4/10 Poor

Daniel

Business traveler
Disliked: Amenities
small rooms not good breakfast and cold coffee and I would not recommend this hotel
Stayed 1 night in Jan 2024
Response from Microtel Lillington Management on Jan 18, 2024
Thank you for your feedback! We are deeply saddened that you did not have a positive experience while staying with us. We appreciate your insight into areas in which we can improve. Best regards.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Good for a night while visiting family.
Stayed 1 night in Jan 2024
Response from Microtel Lillington Management on Jan 18, 2024
Thank you for your positive feedback! We look forward to seeing you again soon, Kindest regards!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
So the only real thing I noticed negative was the bathroom door hinges were reallllllly rusted. Like they had been burrowed from the titantic. Other than that it was great and perferct.
Stayed 1 night in Jan 2024
Response from Microtel Lillington Management on Jan 10, 2024
Thank you for your feedback! The issues mentioned will be corrected promptly, we hope to see you again soon. Best regards!

4/10 Poor

Toni

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
I was going to see family for Christmas and saw reviews about this place being “award winning.” I’m very blue collar but I was even a bit taken back. The rooms are extremely outdated. Small. All the beds are queen and feels like springs going into your back. When I asked for a bigger room and would pay whatever I needed, I was moved with no charge. The next day I had 3 charges of the same. I brought it up to the manager who said the girl did it wrong and they would clear. It’s now 3 days after Xmas and they are still there. We went to our “new” room where our TV didn’t work. I had to stand on a chair everyday and switch the outlet for it to work. Breakfast is a hot waffle maker and then some packaged muffins and oatmeal. The juice machine was even broke. Overall, I’m highly unimpressed and my body hurts. I am absolutely flabbergasted how this hotel won awards. Will not stay here again and sad I spent the money.
Stayed 6 nights in Dec 2023
Response from Microtel Lillington Management on Dec 28, 2023
Thank you for reviewing your stay. We are saddened that you did not have a positive experience while staying with us. In reference to the accounting error, the overcharges were reversed by property management personally on 12/23, we are not able to expedite the return from the banks side, we apologize for any inconvenience again. We are saddened that we were not made aware of any of the issues mentioned with your complimentary upgraded suite room during the 6 nights of your stay. We have received multiple awards including "Best of Microtel" 3 consecutive years, guest satisfaction is our uppermost priority and we will use your feedback in our goal of continued improvement though it differs greatly from our usual guest input. Best regards.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Perfect location for our family visit, and comfortable accommodations.
Stayed 1 night in Dec 2023
Response from Microtel Lillington Management on Dec 26, 2023
Thank you for reviewing your stay with us! We're glad you had a positive experience and hope to see you again soon, Best regards.

6/10 Okay

Danny

Room 202 was clean, sink was cracked and had no cold water. Heat was turned all the way up when I first got there felt like 95 degrees
Stayed 1 night in Dec 2023
Response from Microtel Lillington Management on Dec 23, 2023
Thank you for your feedback!

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean
We had a 2 night stay. Room was very clean and the front desk guy was very helpful during check in. Bed was a little too hard for my liking but other than that it was a great stay.
Stayed 2 nights in Dec 2023
Response from Microtel Lillington Management on Dec 20, 2023
Thank you so much for reviewing your stay! We are glad you had a good experience with us and hope to see you again soon!

4/10 Poor

Joseph

Disliked: Property conditions & facilities, room comfort
Uncomfortable bed. Very small room. Would not recommend
Stayed 4 nights in Dec 2023
Response from Microtel Lillington Management on Dec 18, 2023
Thank you for your feedback, Kindest regards.

2/10 Terrible

Paris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here!!!!
I regret booking here. I came with my family and my 7 month old daughter. First the manager who checked us in was very rude. When I get to my floor, the entire floor smelled of cigarette smoke. Then I get into the room and was instantly disgusted. It smelled musty like an old wet towel. Then I peeled back the sheets and saw cigarette holes in the mattress pad. There were also yellow stains all over the mattress pad. There were random white caking stains on the curtains as well. Going into the bathroom, there was mold in the shower and the metal rack where the towels lay, there was rust on them. Be careful booking here. They’re clearly lazy and do not care.
Rust on towel rack.
Cigarette hole on mattress pad.
Stain on mattress pad.
Stain on mattress pad.
Stayed 2 nights in Dec 2023
Response from Microtel Lillington Management on Dec 18, 2023
Thank you for reviewing your stay. We are saddened that you did not have a positive experience and wish we would have been made aware of any issues during your visit to be given the opportunity to rectify the problem. Your insight is a goal in our goal of continued improvement. Regards.

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Microtel Lillington Management on Dec 5, 2023
Thank you for your positive feedback Gary, we hope to see you again soon!

10/10 Excellent

JIMMY

Liked: Amenities
Room and bathroom were in need of remodeling and mattress was too firm. Carpets needed replacing! To be the only motel of any size in a 20 mile radius and so close to a middle size college, you would think it would be of better quality.
Stayed 1 night in Nov 2023
Response from Microtel Lillington Management on Nov 29, 2023
Thank you for reviewing your stay. Your insight is greatly appreciated as it helps us to improve. We hope to see you again in the future, Kindest regards.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected. Clean and comfy
Stayed 1 night in Nov 2023
Response from Microtel Lillington Management on Nov 29, 2023
Thank you for your positive feedback! We look forward to seeing you again soon. Best regards.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Microtel Lillington Management on Nov 23, 2023
Thank you for your positive feedback! We hope to see you again soon.

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Room very small. Pot smoke smell once you get in elevator and throughout the halls Very strong in room Toilet to low and toilet paper roll too far across the bathroom out of reach. Dont stay here room like college dorm bed lumpy hard amd pillows hard and lumpy too. Dont ask for extra pillows they only have one to spare.
Stayed 3 nights in Nov 2023
Response from Microtel Lillington Management on Nov 21, 2023
Thank you for reviewing your stay. We are saddened that you did not have a positive experience with us and will use your feedback to improve, Best regards.

2/10 Terrible

Shane

Traveled with family
Disliked: Staff & service
Disrespectful and unreliable
They cancelled our stay before we got there and would not help us in anyway. They said I should have gotten an email which I never did. The front desk staff acted like I was the problem and were very rude and disrespectful.
Stayed 2 nights in Nov 2023
Response from Microtel Lillington Management on Nov 13, 2023
Thank you for providing feedback from your experience with us. Our records indicate your reservation was held with an invalid payment form, notification of which was sent via Expedia days prior to your scheduled arrival as well as again on the date of arrival. The payment form was not updated and the reservation was canceled per policy, notification of cancelation was sent via Expedia as well. Upon your arrival our front desk department did offer accommodations based on our availability at that time and contacted property management twice during the interaction for instruction on how to attempt to accommodate your needs. Rudeness and disrespect was not issued from our side. We apologize for any inconvenience and are saddened that you did not have a positive experience. Kindest regards.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and Room were clean. Staff were nice.
Stayed 1 night in Nov 2023
Response from Microtel Lillington Management on Nov 11, 2023
Thank you so much for your positive feedback Tiffany! We hope to see you again soon

6/10 Okay

Milagros, CHERRY HILL

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The doors on the side of the hotel did not have a lock. Usually, all exterior doors have a lock, and you need a hotel key to get in. Anyone could come inside the hotel because there was no lock.
Stayed 2 nights in Nov 2023
Response from Microtel Lillington Management on Nov 6, 2023
Thank you for reviewing your stay! We apologize concerning the lock issue mentioned, our exterior doors do have locks in which a room key allows access, we appreciate you making us aware this function was not working properly so the issue can be resolved. We hope this will not deter you from visiting in the future, Kindest regards.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Microtel Lillington Management on Nov 2, 2023
Thank you for your feedback!

10/10 Excellent

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Microtel Lillington Management on Oct 30, 2023
Thank you for your positive feedback Kristina! We hope to see you again soon.

4/10 Poor

Angela

Traveled with family
Liked: Property conditions & facilities
Bug room
Bugs in room. Had to end up throwing our chicken away, cause we not only seen one bug but two in the refrigerator. Couldn't sleep. Afraid something would crawl on me or my family. Its was soo ridiculous. First time, but NEVER AGAIN!!!
Stayed 2 nights in Oct 2023
Response from Microtel Lillington Management on Oct 27, 2023
Thank you for reviewing your stay. We appreciate your insight and will investigate and remedy the issues mentioned. Kindest regards.

8/10 Good

Anthony

Traveled with family
Liked: Staff & service, property conditions & facilities
Breakfast was ok.. A blanket
Stayed 1 night in Oct 2023
Response from Microtel Lillington Management on Oct 26, 2023
Thank you for your feedback! We hope to see you again soon. Best regards.

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the front desk staff wanted to ensure that you had what you needed. The place was nice and easily accessible. The rooms were clean with crisp white bedding - thank you!
Stayed 1 night in Oct 2023
Response from Microtel Lillington Management on Oct 22, 2023
Thank you for your positive feedback! We are glad that you enjoyed your stay and hope to see you again soon, Best regards!

10/10 Excellent

Med school hopeful

Liked: Cleanliness, staff & service, room comfort
Short and sweet
I didn't check in till almost midnight. Staff was very nice and the room was great. I just needed a place to stay overnight, perfect for that. And it was in a great location.

10/10 Excellent

Henry, Mobile, AL.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lillington
The hotel was in a quiet area, close to eating establishment, professional friendly staff, comfortable rooms with nice beds.
Response from Manager on Sep 8, 2015
Thank you for choosing to stay at our property during your recent trip to the area. Your review is greatly appreciated.

10/10 Excellent

Martina, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for a small town
We stayed 2 nights at the hotel. Upon checkin we found that the light in the bathroom was not working and they upgraded us without additional cost to a larger room. It was on the 3rd floor part of which had smoking rooms and you could smell the smoke heavily in the hallway. However, once in the room we couldn't smell any smoke. It was bright and clean. I enjoyed an evening dip in the pool. It was getting dark already and the lights didn't come on and the lady at the front desk told us it was on a timer and it wasn't working. Other than that the water in the pool was warm but it was clean. I also used the laundry room and even though I started my laundry later than the opening hours stated on the door, the receptionist was very nice and accommodating. The breakfast bar was clean and stocked. I had a yogurt and a bagel.
Response from Manager on Nov 14, 2015
From all of us here at Microtel, we are pleased to hear you enjoyed your stay with us. Please come back and see us in the future.

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, room comfort
Checking out before a move
A GREAT place to stay. Wonderful staff, did everything I had expected and more. Would stay there again anytime!

4/10 Poor

Karen, Richmond

Disliked: Room comfort
get what you pay for
tiny rooms; broken window. Nice pool and very nice and accomodating staff however.
Response from Manager on Nov 14, 2015
Thank you for your recent review of our property. We apologize for the maintenance issue you mentioned and appreciated you letting us know so we can have it fixed immediately. Please consider returning so we can hopefully improve your experience with us. Thank you!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, and affordable hotel.
Nice, clean, and affordable hotel. Our room was made available for us early with no issues. I would definitely stay again.
Response from Manager on Sep 8, 2015
It's wonderful to hear you enjoyed your stay with us and we can look forward to seeing you again. Thank you!

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sylvester, columbia, sc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxation
Enjoyed every moment, the staff was very nice and helpful.
Response from Manager on Nov 14, 2015
We aim for guest satisfaction at all times here at Microtel and we are very happy you enjoyed your time with us. If you're in the area again please come back and see us. Thank you!

6/10 Okay

Verified traveler

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Attendants were pleasant, beds were comfy, room clean, and breakfast was great. Although advertised as continental, there were waffles, sausage biscuits, included with the usual bagels, toast, cereal and fruit. We thoroughly enjoyed our stay.
Response from Manager on Nov 14, 2015
We appreciate your recent review of our location. Guest feedback really helps us be the best possible. We look forward to seeing you in the future. Thank you!

8/10 Good

Rich, Hatfield, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for an overnight stay
Used this hotel as a stopover point on the way back from Florida. Very quiet with comfortable beds and the best firm pillows I have ever experienced in a motel.
Response from Manager on Sep 8, 2015
Thank you for taking the time to review our hotel, your kind words are greatly appreciated. Please come back and see us in the future if you're in this area.

10/10 Excellent

Cindy, Central PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
When we travel, I look for cleanliness and the overall condition of the facility first. I always appreciate the friendliness/helpfulness of the staff, too. This hotel was great on both of these things. The staff always greeted us with a smile and a "Hi!" every time we walked through the doors. (We stayed for four nights, so we were in and out of the building a lot.) They were very accommodating, too. When we first went up to our room and we got off the elevator, I was first struck by the pleasant scent in the air. That, to me, was a good sign that the building was clean. And it was. The maids did a great job each day in keeping our room clean, too. The manager, G.R., was very friendly and often struck up a conversation with us.
Response from Manager on Sep 8, 2015
Thank you so much for your kind words, it really helps us. We are all pleased you were satisfied with your stay here and look forward to seeing you again. Thank you!

6/10 Okay

Tim

Liked: Cleanliness, staff & service, room comfort