Free daily buffet breakfast

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1210 Neubrecht Rd, Lima, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 281 out of 732 reviews" "
Rating 8 - Good. 268 out of 732 reviews" "
Rating 6 - Okay. 104 out of 732 reviews" "
Rating 4 - Poor. 46 out of 732 reviews" "
Rating 2 - Terrible. 33 out of 732 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Ying

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for the 2024 eclipse and it was good enough for our needs. The room was quiet, clean, and moderately roomy. Breakfast was limited, but sufficient if you’re not looking for gourmet offerings. Staff was competent and friendly.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We appreciate your compliments on our quiet, clean rooms, as well as our competent and friendly staff. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older Hotel, but clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Staff was nice. Very fast check in. Plus hot breakfast was included
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Terrible

Ms

Traveled with family
Disliked: Cleanliness
The room was dirty the bathroom was dirty looked like the room hadn't been utilized in a long time. Will never stay there again!
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is crucial, and I assure you that we are taking immediate steps to address the cleanliness issues. Our Team hopes this will not be your last impression of us and hopes that you will reconsider staying with us in the future.

10/10 Excellent

Geoffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Sharliccia

Liked: Cleanliness, property conditions & facilities
I like all the new upgrades
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Amber

Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Ted

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Very musty and dirty rooms
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 Excellent

sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,Thank you for choosing us for your recent stay. We are glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions, then please get in touch with us. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

2/10 Terrible

ross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was one of the worst ive been to in the entire country EXPEDIA went above and beyond to make thir properties mis treatment of guest and experience as good as them could
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,We're deeply sorry to hear about your disappointment. We would greatly appreciate it if you could provide us with more detailed information about your experience so that we can address the issues you encountered effectively. Your insights are valuable, and we want to ensure all our guests have a positive experience.

10/10 Excellent

Terry, Lakeview

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to others stay.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

David

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Jordan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lock on the entrance from outside to a hallway near our room where you swipe your room key to enter was not working even after my husband went and got a new key. It was quite a walk to take the long way around every time with our infant. The freezer part of the fridge was very gross and unclean. The general upkeep of the rooms could use some improvement.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Feb 10, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Leslie, COOKEVILLE

Liked: Staff & service, amenities, property conditions & facilities
Nice older motel with 24/7 coffee and a nice dining area. Room was very clean.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 9, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

Ronald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel deducted 20 extra from my accout, without any explanation. not a good business practice.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. If you have any further problems regarding the refund, please call the property for the resolution.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and property clean. Walls are a little thin. Could hear room next door singing until midnight. Slightly disappointed with breakfast. No fresh fruit. No peanut butter. Couldn’t drink the apple or orange juice
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,We are glad to know that you were pleased with the cleanliness of the hotel. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Ed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Really good price . Rooms were clean and comfortable
Stayed 4 nights in Jan 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and good breakfast
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Gregory, Medina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was prompt & pleasant.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept very nice breakfast nice
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
I am pleasantly surprised in the Quality Inn in Lima. It was clean, comfortable, and right beside the highway for easy access.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 28, 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to I75
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Dear Guest,Thank you for the 4-star rating! We're delighted to hear that our location near I75 was convenient for you. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We appreciate your feedback and look forward to serving you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big. Price was good. Staff were great. Bathroom tap had issues with water pressure and flow (water dribbled out).
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Dear Guest,Thank you for your glowing 5-star review! We're thrilled to hear you enjoyed spacious rooms, great staff, and competitive pricing. We appreciate your feedback regarding the bathroom tap and will address the water pressure issue promptly. Looking forward to welcoming you back for an even better experience!

10/10 Excellent

Kevin samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all shifts on duty.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our Customer service. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us and we hope to welcome you back in the future!

10/10 Excellent

Kendell

Stayed 8 nights in Jan 2024
Response from Sophia CSR on Jan 18, 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Chris morris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Dear Guest,Thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

masatsune

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも滞在しているホテルです。 朝食が充実しているのが満足点です。 以前は、別経営のレストランがありましたが、もしレストランができればexcellent評価にしますが。
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Dear Guest,We greatly appreciate your ongoing loyalty and the outstanding 10-star rating! It's delightful to know that you consistently choose our hotel and enjoy the substantial breakfast. Your input regarding the restaurant has been acknowledged, and we value your suggestion. We eagerly anticipate your return and remain committed to enhancing each of your future stays for an even more enjoyable experience.

6/10 Okay

Candace

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Dear Guest,Our team appreciates your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on Feb 10, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Sue

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely amazing trip an great clean place .
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 28, 2023
Dear Guest,Absolutely delighted to hear about your exceptional experience with our team. Thank you immensely for your glowing 10-star rating and kind words! We're thrilled to have been of assistance during your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 28, 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Thomas E, Lima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our recent five-night stay! Clean, comfortable, quiet, secure, and very reasonably priced are only a few of the words to describe our satisfaction with this facility and staff! We'll definitely stay here the next time we're in Lima, Ohio!
Stayed 5 nights in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Dear Guest,Delighted to hear your stay was enjoyable! Your positive feedback on the cleanliness, comfort, tranquillity, security, and affordability is greatly appreciated. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We look forward to hosting you again on your next visit to Lima, Ohio!

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Janett

Traveled with group
Liked: Cleanliness, staff & service
Great for the Price. Breakfast ok, but mainly easy parking, quite, and price were good for the value. Was it modern- no, but it was so reasonable tou can over look negatives
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 9, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating! Our team appreciates your feedback and is delighted to hear that you found our hotel to be great value for the price. We're pleased that the easy parking, quiet atmosphere, and reasonable rates contributed to a positive experience for you. We hope to welcome you back in the future!

4/10 Poor

Michael

Traveled with family
Disliked: Staff & service, property conditions & facilities
Wasn’t the best I had . Left for dinner came back cards would not work desk lady came she couldn’t get the door open then had mgr come he took the lock apart and let us in while he stayed there and fixed so we were in room door wide open for over an hour they should have just given in another room there was not many there staying very poor service
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 9, 2023
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 8, 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on Dec 8, 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Good

T

Cool
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 8, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 8, 2023
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Carylon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trash can*s were a little bit dirty but, other than that It was very Exceptional 🤗
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 8, 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the job done. Clean and quiet.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,Thank you for the 5-star rating! We're delighted to hear that we could meet your expectations. Your feedback on our clean and quiet environment is greatly appreciated. We look forward to serving you again in the future!

10/10 Excellent

Vladimir, Goshen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Leiyuan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 21, 2023
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

bryan

Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 21, 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.