Ratings based on 172 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2016
Stayed for 7 nights. Have stayed here before and hope to return.
Comment from Hotel Management
Aug 29, 2016 by Sandra Islache, Hotel Management
TraductorDesactivar traducción instantánea Inglés Español Portugués Detectar idioma Español Inglés Portugués Muchas gracias por sus comentarios. Thank you very much for your comments.
5 out of 5
by Elena

The best

Posted May 31, 2016 on Hotels
It was wonderful. We stayed in the junior suite which gave us access to the gym, sauna and a lovely room with daily tea time, light lunch and breakfast. This hotel is located in the most perfect area where we could go to Lima downtown in 10 minutes, go to La Punta in 15 minutes, it is central to everything, a nice and safe neighborhood to walk in, the people couldn't be more wonderful.... and the Real Plaza in Salaverry was half block away, which has everything people could need. This is our fourth stay at the Melia, and we will keep staying there every time we come back to Peru.
Comment from Hotel Management
Jun 30, 2016
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo, Dom. Rep.

Very well located

Posted Mar 7, 2016
Pros: The location
Cons: The air conditioning
The air conditioning was not working properly. The staff was kind
Comment from Hotel Management
Jun 30, 2016 by Sandra Islache, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
2 out of 5
by A verified traveler

Posted Feb 26, 2016
Hotel, needs an urgent remodelation. Had to ask for a change of room because it was to noicy and in bad shape.
Comment from Hotel Management
Jun 30, 2016 by Sandra Islache, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, conveniently located!!

Posted Feb 23, 2016
Pros: Location, location, location
Cons: The only thing I could say about improvement is the shower, the pressure of water is weak.
I had a great time in this hotel. It is conveniently located in a nice area, across a very nice mall that has everything!! I would recommend this hotel to anyone - Room 1010 is great!
Comment from Hotel Management
Jun 30, 2016 by Sandra Islache, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
5 out of 5
by A verified traveler

Pleasant, short stay

Posted Oct 26, 2015 on Hotels
This was a one night in between places. It was pleasant, and he service was very good. The room was very clean and comfortable. My only observation: for this kind of hotel, all rooms should have a coffee maker. I found out that only the deluxe rooms had one. All in all, stay was very good, but I don't recommend it for people who want to explore Lima, unless they choose to always take taxis or other means of transportation.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. Your feedback is very important to us so we will make some changes soon . Sincerely Yours, Susana Tamayo Guest Experience Manager
3 out of 5
by A verified traveler

Posted Aug 24, 2015 on Hotels
3-star hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Nice hotel.

Posted Jul 28, 2015
Pros: Staff.
Cons: Nothing at all.
Location: A nice mall and very good restaurants near by.
The hotel have an excellent location near a mall with very good restaurants near by.
Comment from Hotel Management
Jul 31, 2015 by Susana Tamayo - Guest Experience Manager, Hotel Management
Dear Guest Thank you very much for your feedback regarding your recent stay with us. I sincerely hope we have the opportunity to serve you again in the future. Sincerely Yours,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from OCALA, FLORIDA

NICE HOTEL FOR BUSINESS

Posted Jul 13, 2015
Pros: ALL THE STAFF GOOD CUSTOMER SERVICE
Location: WELL LOATED
TO MUCH TO SAID ABOUT THIS FRIENDLY HOTEL. PABLO IS ONE OF THE BELL BOYS THEY MEKE YOU FEEL LIKE YOU ARE AT HOME.
Comment from Hotel Management
Aug 1, 2015 by Susana Tamayo, Hotel Management
Dear Efren We are absolutely delighted to hear you had such a great time during your recent stay with us! The Team Member you mentioned is recognized for their outstanding service. I hope to see you come back and stay with us again soon! Sincerely Yours
5 out of 5
by Edgar

This traveler left a rating score only Posted Jul 10, 2015 on Hotels