Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Pleasant, short stay

Posted Oct 26, 2015 on Hotels
This was a one night in between places. It was pleasant, and he service was very good. The room was very clean and comfortable. My only observation: for this kind of hotel, all rooms should have a coffee maker. I found out that only the deluxe rooms had one. All in all, stay was very good, but I don't recommend it for people who want to explore Lima, unless they choose to always take taxis or other means of transportation.
2 out of 5
Recommended
for Business Travelers
by César from Madrid

Decepcionante

Posted Sep 13, 2015 on Hotels
Muy lejos de la calidad de otros hoteles Meliá, y muy lejos de lo que ofrecen otros Hoteles de negocios en Lima. El hotel habitual al que acudo en Lima estaba completo y y opté por el Meliá. A pesar de esta alojado en The Level, la planta Ejecutiva de Meliá, la experiencia no fue agradable. El desayuno en el comedor de The Level, es más propio de un hotel de dos estrellas, con una oferta muy reducida y simple. La presión del agua de la ducha en mi piso, el último, era insignificante, apenas un hilo de agua. Intenté abrir la ventana para ventilar la habitación ya que la habitación olía a cerrado, y me quedé con la llave en la mano. No pude tampoco hacer el check out en The Level ya que simplemente no había nadie a las 7 de la mañana. En fin, un desastre y poco recomendable para el viajero de negocios medianamente exigente.
2 out of 5
Recommended
for Everyone
by A verified traveler from Sao Paulo

Bem localizado, mas serve somente para dormir

Posted Sep 8, 2015
Pros: Localizacao e atendimento do frontdesk.
Cons: Estacionamento maior.
Location: Fica perto de varios restaurantes e do aeroporto de MIA.
Nao espere nada alem de dormir neste hotel. Fica proximo ao aeroporto e tem estacionamento pequeno que as vezes fica lotado. O barulho nos corredores eh insuportavel, cheio de criancas e bebes chorando todo o dia.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 24, 2015 on Hotels
3-star hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Nice hotel.

Posted Jul 28, 2015
Pros: Staff.
Cons: Nothing at all.
Location: A nice mall and very good restaurants near by.
The hotel have an excellent location near a mall with very good restaurants near by.
Comment from Hotel Management
Jul 31, 2015 by Susana Tamayo - Guest Experience Manager, Hotel Management
Dear Guest Thank you very much for your feedback regarding your recent stay with us. I sincerely hope we have the opportunity to serve you again in the future. Sincerely Yours,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from OCALA, FLORIDA

NICE HOTEL FOR BUSINESS

Posted Jul 13, 2015
Pros: ALL THE STAFF GOOD CUSTOMER SERVICE
Location: WELL LOATED
TO MUCH TO SAID ABOUT THIS FRIENDLY HOTEL. PABLO IS ONE OF THE BELL BOYS THEY MEKE YOU FEEL LIKE YOU ARE AT HOME.
Comment from Hotel Management
Aug 1, 2015 by Susana Tamayo, Hotel Management
Dear Efren We are absolutely delighted to hear you had such a great time during your recent stay with us! The Team Member you mentioned is recognized for their outstanding service. I hope to see you come back and stay with us again soon! Sincerely Yours
4 out of 5
Recommended
for Business Travelers
by Enrique from Santiago

Correcta estadía en el Meliá Lima

Posted Jul 11, 2015 on Hotels
Todo bien con el Meliá Lima, el servicio correcto y puntual. Quizás el único punto contrario podría ser que la habitación fue un poco pequeña.
Comment from Hotel Management
Oct 31, 2015
Estimado Enrique Agradecemos el haberse tomado un momento de su tiempo en compartir su experiencia en Meliá Lima . Lo invitamos a realizar su próxima reserva en una habitación Junior Suite ya que cuenta con un área de sala comedor independiente del área de dormitorio. Los precios y el detalle de otras habitaciones los pondrá encontrar a través de la página web de Expedia. Saludos Cordiales, Guest Experience Manager Meliá Lima
5 out of 5
Recommended
for Couples
by Edgar

This traveler left a rating score only Posted Jul 10, 2015 on Hotels
3 out of 5
by A verified traveler from Valencia

It's an ok hotel

Posted Jun 29, 2015
Cons: Everything
The rooms were not clean , the chair that was inside the room looked like it was 100 years old and dirty. Didn't get the room I booked. I would never go back to this Hotel.
Comment from Hotel Management
Aug 1, 2015 by Meliá Lima Hotel, Hotel Management
Dear Janett Thank you so much for your feedback regarding your recent stay with us. I would like to apologize most sincerely for the inconveniences encountered.This kind of events are not common for us so I have personally addressed those concerns with my leadership team in Housekeeping to ensure something like this does not happen again. I sincerely hope we have the opportunity to serve you again soon. Sincerely Yours, Susana Tamayo Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boulder

Posted Jun 15, 2015
Excellent, small, 1st class, small hotel. Good access. A little noisy side next to the bus stops.
Comment from Hotel Management
Aug 1, 2015 by Meliá Lima Hotel, Hotel Management
Dear Roy Thank you so much for your feedback regarding your recent stay with us It would be our pleasure to see you back soon in Meliá Lima Hotel. Sincerely Yours, Susana Tamayo Guest Experience Manager