Exterior

Reviews of Sheraton Lima Historic Center

4 out of 5
Sheraton Lima Historic Center
Paseo De La Republica 170, Lima, Lima

Reviews

8.8

Excellent

Rating 10 - Excellent. 258 out of 434 reviews" "
Rating 8 - Good. 111 out of 434 reviews" "
Rating 6 - Okay. 37 out of 434 reviews" "
Rating 4 - Poor. 18 out of 434 reviews" "
Rating 2 - Terrible. 10 out of 434 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula Kay, Duluth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Lima Historic Center is an extremely nice hotel. The hospitality was above and beyond.
Stayed 14 nights in Mar 2024

10/10 Excellent

Ademar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a reliable and professional employees working there. Also the hotel is complete safe because every customer has a key only to go to where he is located.
Stayed 3 nights in Mar 2024

10/10 Excellent

Enrique, SUNNYVALE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though was my first time staying on this hotel I found out that it's pretty and has a security stay on becuase your room key goes only where its your room and not running over other floors
Stayed 1 night in Mar 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very kind
Stayed 1 night in Mar 2024

10/10 Excellent

donghao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in historic Lima.
Stayed 3 nights in Feb 2024

10/10 Excellent

lazug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice
Stayed 3 nights in Jan 2024

6/10 Okay

Zdenek

Stayed 2 nights in Feb 2024

10/10 Excellent

Barry, Rocky River

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room service was a miss (just didn't answer the phone late) but all and all a great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Juan G.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay and the staff is terrific.
Stayed 3 nights in Jan 2024

6/10 Okay

Patrick

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
A tale ( or stay) of 2 halves. Really comfortable beds and great linen. Wonderful blackout curtains. Room was quiet after the ‘ in house market’ finished downstairs in the evening. Check in was slow ( like Soviet era queues for no good reason) and the door fob temperamental including not working in the lift and getting stuck on top floor with no way down. A hot shower triggered the fire alarm system in the dated edifice. No tea/coffee facilities, presumably as any steam would trigger the fire system. Staff were both attentive and indifferent. The buffet was poor quality with the same potatoes served for breakfast. ‘A fur coat no xx kind of place’
Stayed 2 nights in Jan 2024

8/10 Good

jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel needs a major renovation to be considered 5 star. The air condition in the room doesn’t work. The carpets are dingy and the restrooms are dark.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
One of worst experiences we've had in a while!
The ac didn’t work in our room. A fan was brought up but the room was still much warmer than we like. The latch on our door knob didn’t turn so we piled our suitcases behind it. The second night our smoke detector alarmed @1:40am awakening us. We called the front desk and the phone rang and rang before someone picked up. She said she’d send security up to check it. The alarm went off and on again two more times but no one ever came up. We complained at the front desk in the morning and they said maintenance would be up in 20 minutes. After eating breakfast, we went back upstairs to get ready for the day. The alarm went off 2 more times. We asked to be moved to another room which they did arrange. That room’s ac worked but the fan didn’t work. The safe didn’t lock. And the sliding glass door overlooking the back of the hotel did not lock. We were very glad to be checking out the next day. Would definitely not recommend!
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Property conditions & facilities, room comfort
Great place
Very nice hotel. very clean and great service
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food buffet and service is excellent! Shout out to William who surprised me with an artfully designed coffee!
Stayed 4 nights in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Decent place, comfy bed
The bed was comfortable, and it gets dark as a cave if you close the blinds, which makes it great for sleeping…most of the time. If you stay on a weekend, there may be a lot of noise from a party such as a quinciñera. The carpets were old and dirty in the hallways, and they need more lobby seating. The restaurant was nice, and the staff were very accommodating. It’s a little far from most of the tourist places.
Stayed 6 nights in Nov 2023

10/10 Excellent

MARCO, SCRANTON

Very nice
Stayed 3 nights in Nov 2023

8/10 Good

joel

Liked: Cleanliness
Stayed 5 nights in Oct 2023

10/10 Excellent

jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place in a mall area safe
Stayed 1 night in Oct 2023

8/10 Good

Octavio, BAKERSFIELD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to historic sites. Friendly staff
Stayed 2 nights in Oct 2023

8/10 Good

Francisco, San Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful
Stayed 4 nights in Oct 2023
Response from Guest Service Team on Oct 20, 2023
Dear Guest,Greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We appreciate the good comments regarding the service, I will be sending your thanks to each corresponding areaWe hope to have you again soon!If there is anything we could assist you with in the future, do not hesitate to contact us.

10/10 Excellent

Guillermo

Stayed 1 night in Oct 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 17, 2023
Dear guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

6/10 Okay

Zhongyun

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is well decorated, the front desk and the staff in restaurant of the lobby do not seem to be proactive enough nor do I feel they were able to demonstrate basic hospitality and professionalism to guests who just arrived in this city and professionalism to be consistent with Marriot’s level
Stayed 1 night in Oct 2023
Response from Guest service team on Oct 13, 2023
Dear GuestReceive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

AIMEE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly , front desk excellent , fast and efficient , comfortable bed close to historical center
Stayed 2 nights in Oct 2023
Response from Guest Service Team on Oct 13, 2023
Dear GuestReceive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023
Response from Guest Service team on Oct 13, 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, amicable,kind, problem solvers.
Stayed 2 nights in Oct 2023
Response from Guest Service Team on Oct 13, 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Melanio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom in my room was little bit small and tight.
Stayed 4 nights in Sep 2023
Response from Guest Service Team on Oct 13, 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

6/10 Okay

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some good parts but disappointment overall
We booked 3 nights this hotel at the end of our 3 week tour of beautiful Peru to relax before returning home. The main reasons for booking were that the hotel has a pool and the location near to the historic centre. After we had checked in we went for a wander around the hotel to find the pool and found it closed. It turns out that the pool is "seasonal" and only open for 4 months of the year, December to March. We booked through Hotels.com and "seasonal" is only mentioned hidden away at the bottom of the page. Other sites show the pool facilities in a similar way. This was extremely disappponting for us. The reception and bar staff at the hotel were all really lovely, helpful and efficient Breakfast was a disgrace. No cleared tables available when we arrived at 9am and no staff around to clear a table for us. We ended up taking place settings from one table and moving them to another to make up a table for 2 for ourselves. We had to help ourselves to coffee from the staff serving station as no one was serving coffee. There was no meat of cheese at the counter just empty serving dishes. There were no pastries left just empty serving dishes again Also there were no plates under the serving area to get your food. There was an omelette chef who was doing his best but there was a massive queue given that there was little other food available. The room was OK. Quite dated but clean and maintained (apart from an empty shower gel dispenser) We had asked for a high floor room d
Stayed 3 nights in Sep 2023
Response from Guest Service Team on Oct 2, 2023
Dear Guest I hope this message finds you well. I would like to extend our heartfelt apologies for the problems you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience you may have endured.We take your feedback seriously, and I want to assure you that we are taking immediate steps to address the issues you encountered. Our team is dedicated to providing exceptional service and ensuring that our guests have a pleasant and stress- free stay, and it's clear that we fell short of our own standards during your visit.

10/10 Excellent

Tanya

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Sheraton has the best beds! We slept like babies! The only thing is their pool is closed due to renovations.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 29, 2023
Good afternoon dear GuestReceive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey. I'm glad to hear that you had a positive experience during your hotel stay and that you received a good rating. If you have any more questions or if there's anything else I can assist you with, feel free to ask. Best Regards,

2/10 Terrible

Angel

Traveled with family
Was horrible during the night. Was show on the street and music was very loud to 2 pm
Stayed 3 nights in Sep 2023
Response from Guest Service Team on Sep 29, 2023
Dear GuestI hope this message finds you well. I would like to extend our heartfelt apologies for the problems you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience you may have endured.We take your feedback seriously, and I want to assure you that we are taking immediate steps to address the issues you encountered. Our team is dedicated to providing exceptional service and ensuring that our guests have a pleasant and stress-free stay, and it's clear that we fell short of our own standards during your visit. If you have any further questions or if there is anything else I can help you with, please don't hesitate to ask.

4/10 Poor

Elizabeth

Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 29, 2023
Dear GuestI hope this message finds you well. I would like to extend our heartfelt apologies for the problems you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry for any inconvenience you may have endured.We take your feedback seriously, and I want to assure you that we are taking immediate steps to address the issues you encountered. Our team is dedicated to providing exceptional service and ensuring that our guests have a pleasant and stress-free stay, and it's clear that we fell short of our own standards during your visit. If you have any further questions or if there is anything else I can help you with, please don't hesitate to ask.

10/10 Excellent

Tanya

Traveled with partner, Traveled with family
Súper clean, confortable and service went above and beyond!
Stayed 1 night in Sep 2023

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the second time I went to Sheraton . Everything is excellent.
Stayed 10 nights in Aug 2023
Response from Guest Service Team on Sep 29, 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

10/10 Excellent

Maxwell

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Sep 2023
Response from Guest Service Team on Sep 29, 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

10/10 Excellent

Maxwell

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was generally clean and comfortable, meals were well prepared, and the staff was very hospitable.
Stayed 5 nights in Sep 2023
Response from Guest Service Team on Sep 29, 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Amazing place to stay!
Stayed 1 night in Aug 2023
Response from Guest Service Team on Sep 29, 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

10/10 Excellent

vicky

Liked: Property conditions & facilities
Excellent, very close to the main squares
Stayed 2 nights in Aug 2023
Response from Guest Service Team on Sep 29, 2023
Estimado HuéspedReciba un cordial saludo de Sheraton Lima Hotel & Historic Center. Le estamos muy agradecidos por tomarse el tiempo de responder nuestra encuesta de satisfacción.Me alegra saber que tuvo una experiencia positiva durante su estadía en el hotel y que recibió una buena calificación. Si tiene más preguntas o si hay algo más en lo que pueda ayudarle, no dude en preguntar.

2/10 Terrible

Elizabeth

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had the worst experience I have ever had at a hotel. When we arrived, there were two lines to check in. One for a flight that got canceled and one for guests with reservations. There were four parties in front of us with reservations and in the time it took us to get checked in, the entire airplane line had been helped. It took over 45 minutes which left us with barely enough time to sleep before our next flight. I would like a refund.
Stayed 1 night in Aug 2023
Response from Guest Service Team on Oct 13, 2023
Dear GuestAlthough it is never pleasant to hear about errors from our part, we are nonetheless grateful to you for sharing your comments with us. They do serve us well to learn about our weaknesses and to improve the quality of service for our guests.We very much regret about this uncomfortable experience, nevertheless rest assured we have taken immediate action to avoid the reoccurrence of incidents of this nature. We truly understand all the inconveniences you went through and it is our wish to change this negative perception. And serve you as you deserve.

10/10 Excellent

Hector

Stayed 2 nights in Aug 2023
Response from Guest Service Team on Oct 13, 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

John

Liked: Property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2023
Response from Guest Service Team on Oct 13, 2023
Dear Guest Greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We appreciate the good comments regarding the service, I will be sending your thanks to each corresponding areaWe hope to have you again soon!If there is anything we could assist you with in the future, do not hesitate to contact us.

8/10 Good

Mercedes

Traveled with family
Liked: Amenities
Overall all good From arriving to departure.
Stayed 2 nights in Aug 2023
Response from Guest Service Team on Oct 13, 2023
Dear Guest Receive a warm greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We are grateful to receive your comment and to learn about your experience al our hotel. We look forward to serving you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed 2 very relaxing nights here to finish my vacation in Peru. The room was large, quiet and comfortable. Check in was smooth, the restaurant offers a very generous breakfast buffet, and the lobby bar makes excellent cocktails! Lots to see and eat in the neighborhood.
Response from Guest Service Team on Oct 13, 2023
Dear Guest Greeting from Sheraton Lima Hotel & Historic Center. We are very grateful to you for taking the time to answer our satisfaction survey.We appreciate the good comments regarding the service, I will be sending your thanks to each corresponding areaWe hope to have you again soon!If there is anything we could assist you with in the future, do not hesitate to contact us.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our server, William, went above and beyond for us.
While we were staying at the Sheraton Historic Center, we decided to eat dinner in the hotel restaurant. We had a server, William, who went above and beyond to make sure we were taken care of. We specifically went back the next day just so we could have his specialty lattes.
Stayed 2 nights in Aug 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent. Nice. Safe.
Stayed 1 night in Aug 2023

2/10 Terrible

margarita

Stayed 1 night in Jul 2023

10/10 Excellent

Leandro

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The dream place
What a great place I tell you it's so good you going to love it, this place is located in a very good place it's amazing for its value than the love is 100%, you just going to enjoy life so much in this area you just going to wish you stay here forever to be honest the staff is amazing the people are nice you just wish that they never ends because staying here is such a privilege in the presidential rooms oh wow they're amazing they're huge they're so great to stay in they have a very very good view around the city I know there's not much to look at it but it's okay it's pretty decent I'm not going to tell you no and you're going to love it you're going to like it you don't want to live here if you could you know say one bucks a day is not bad at all the only complaints that you cannot get free breakfast some reason that's a little bit insane but it's okay doesn't matter this place is just worth every single second. If you ever think about if this place is best friendly I promise you it is I took my family here to have a couple drinks to eat some food no problemo I took my girlfriend here no problemo I tell you it was amazing it's just it's just the best thing in the world
Stayed 2 nights in Jul 2023

10/10 Excellent

Leandro

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton an amazing place to stay !
It's an amazing place and amazing side of the country it seems to be a little bit odd but it's very very good because there's a lot of traditional places to go around there I think it's at night still pretty safe to be honest I mean doesn't look safe at all but the mall next to the place has almost everything you're going to need there is plenty of room a lot of space it's very very good and it's a very relaxing place people will take care of you they bring you ice they will take utmost care of you and it's going to be amazing just to be there the doorman Edgar highly recommend I'm very knowledgeable guy he knows everywhere to go there's people dancing in front of this place and it's amazing I just can't tell you enough about this place I telling you that is amazing to stay around here there's so many things to do there's so many nightlife around here that you really going to love it it's nothing better and just staying here for at least a week or a month just to have a nice time!
Stayed 1 night in Jul 2023

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I had in Peru. Very clean, nice hotel, quiet, a lot of dinning and shopping options, great location, excellent service. I do recommend this hotel.
Stayed 1 night in Jul 2023