Muchas gracias por sus comentarios, los hemos elevado a la gerencia para ser considerados

Thank you for your comments, we appreciate them!!!

We appreciate your comments to serve you even better. We will send them to the managers to consider it. Hoping to receive you again Best regards

Thanks for staying with us.We appreciate your feedback.

Thanks for stay with us.We appreciate you feedback.

Dear Pedro, Thanks for your comments and appreciations.

Thanks for your feedback.

Thanks for staying with us, we appreciate your feedback.

Thanks for staying with us.We appreciate your feedback.

Dear Danny, Thanks for staying with us.We appreciate your feedback!

Dear Xavier, Thanks for staying with us. We appreciate your feedback.

Thanks for staying with us.We appreciate your feedback.

Dear Jonathan, We appreciate your time to send your comments, we are taking into account your observation about the rate of early check in. We remain attentive to your next visit to attend you personally.

Dear, We appreciate your time to complete the satisfaction survey, we regret that your stay is not to your liking and that the hotel services have not met your expectations. We appreciate your comments which will be reviewed with the respective areas. We hope you will give us a next opportunity to attend you personally.

Dear Yufeng, Thank you very much for your comments and preference.

Thank you very much for your comment. Please can you explain us what did you happend in the hotel.

Muchas gracias por su preferencia.

Dear We appreciate your comments, I am very sorry that your experience in the murano restaurant has not met your expectations. Review the issue with the respective headquarters so that it does not happen again. We offer the respective apologies for the inconvenience caused.

Thank you very much for your preference.

Thank you very much for your preference.

Thank you very much for your comments and preference. Sincerely

Dear, Thank you very much for your comments, I regret that you have had this problem with the area of minibares, I will review the subject with the respective area and corrective measures will be taken.

Dear Adriana, Thank you very much for your comments.

Dear, Thank you very much for your comments.

Dear, We thank you for sending us your comments about your stay at the hotel. It is very important for us to have the appreciations and suggestions of our guests, which help us every day to continue improving. We regret very much that it has had certain inconveniences, mainly due to the noise caused by the remodeling work in rooms and service in the Murano Restaurant. That is why we are committed to reviewing the issue with the head of food and beverages so that corrective measures are taken. Our main objective is to provide the best service to all our guests and exceed their expectations, so we hope you give us the opportunity to serve you in the near future. We send you a cordial greeting.

Good afternoon, Thank you very much for your comments.

Dear, Thank you very much for your comments and preference.

Dear Sir, We appreciate your comments, I am sorry that you have felt uncomfortable during your stay, I offer the respective apologies for the inconvenience caused. Also, I want to inform you that it is mandatory to register all the people who enter the hotel, this allows us to guarantee the security to all the guests and clients.

Dear Sir Bret, I appreciate your comments which allows us to improve, I greatly regret the inconvenience caused I offer the respective apologies. Also, I want to inform you that by hotel security policies all people must be registered at the hotel, this allows us to know the people who are in our facilities. We hope you will give us the opportunity to serve you again at the hotel. Sincerely.

Good afternoon, Thank you very much for your comments.

Dear Manuel, Receive a cordial greeting, I hope you are well. We appreciate your comments which will be taken into account as an opportunity for improvement, we are reviewing your observations with the areas involved. We hope to give us the opportunity to assist you in the near future and to show you the quality of service we have at the hotel. Best regards,

Thank you very much for your preference.

Thank you very much for your preference.

Thank you very much for your comments.

Dear Catherine, Thank you very much for your preference.