Nice hotel but too greedy
Posted Oct 24, 2016 on Hotels
The hotel is clearly one of the nicer ones in Lima. However, they take their status a bit too seriously and try to extract every penny they can from their customers, which is pretty annoying.
We wanted to add a 3rd bed to a room that cost us $150 for double occupancy, and they charged us $90 for that bed. That means the third bed cost MORE than the first two. Absurd.
A bottle of water in the room cost $10. That's $10 for a bottle of water in Peru.
When ordering a cab they immediately send you one of the hotel's Mercedes cars, at god only knows what charge. Asking them for a regular cab seemed to confuse them and we had to walk out on the street and grab one.
Also, the hotel is located in a business district so not much to do within walking distance.
On the plus side, room was nice, hotel was nice, service was nice and the pool looked amazing. Foo bad they got all greedy.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Thank you for sharing your most recent experience at our hotel. Although I am glad you found our hotel, the service we provide and our pool to your liking, I am sorry that you found some of our prices a bit higher that you would have preferred.
I thank you for giving us the chance to review our pricing policy for an extra bed, we will certainly look into this and make the necessary changes if applicable. Please know that we also offer complimentary bottled water in our rooms, which is usually located next to the bottled water we sell. The bottled wáter for sale is an imported Brand, and as some of our guests like it, we have it available as an option to our locally sourced wáter.
We take our guest's safety as a main priority, and considering that sometimes taxi service in Lima is not reliable, we made a decisión to work with a third party that does offer the safety, reliability and comfort our clients expect. Having said that, we can also flag down another taxi if our guest requests it, I am terribly sorry if our team was not able to assist you with this.
Once again we thank you for sharing your comments, and we hope to see you again soon.
Director of Operations.