Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from JAPAN

品格のあるホテル

Posted Jun 28, 2016
美しく品格があります。 朝食も素晴らしい。スタッフの対応も早くて注意深く動いている。 spaがいっぱいで予約が取れないとき 別の近くのホテルの予約を入れてくれた。 疲れていたので助かりました。 ベットのスプリングが真中が沈み疲れた。その点のみが残念でした。
Comment from Hotel Management
Jul 2, 2016 by Swiss Loyalty Club Manager, Hotel Management
親愛なるゲスト、 私たちは、あなたの経験を共有するためにあなたの時間の数分を割いてくださったことを感謝したいと思います。それは、私たちはあなたがスイソテルリマでの滞在を楽しむことを知ってするための喜びです。 私たちはすぐに戻って歓迎を楽しみにしています。敬具、スイソテルリマ。
4 out of 5
by Michelle from Colombia

Un excelente hotel en la mejor zona de Lima

Posted May 26, 2016 on Hotels
Es un hotel clásico en San Isidro que es la mejor zona de Lima a mi gusto. Esta muy bien ubicado, los servicios son muy buenos, las habitaciones son de buen tamaño y muy confortables. El wifi estaba incluido en el precio de la habitación y querían cobrar por el sin embargo este tema se aclaro. La experiencia en general es excelente.
Comment from Hotel Management
by Ana Teresa, Hotel Management
Estimado Huésped, Es un gusto para nosotros leer su comentario, en el cual nos menciona que disfrutó de su estadía en un hotel que como usted menciona está muy bien ubicado en la zona financiera y comercial del distrito de San Isidro, con habitaciones amplias y cómodas. Esperamos vuelva pronto. Saludos Cordiales, Swissôtel Lima.
4 out of 5
by Sebastian from Hamburg

Ideal fuer Business und Freizeit

Posted May 22, 2016 on Hotels
Toller Gym und Poolbereich, Zimmer leider hellhörig, besser ein Zimmer ihne Durchgangstür nehmen. Zimmertür steht unten einen Spalt offen und man kann alles hören was auf dem Flur passiert inkl. Nächtlucher Heimkommer.
Comment from Hotel Management
by Ana Teresa, Hotel Management
Lieber Gast, Wir möchten uns für die Unannehmlichkeiten, die Ihnen erleben Sie während Ihres Aufenthaltes zu entschuldigen. Wir würden Ihr Zimmer verändert, wenn wir die Unannehmlichkeiten nach der ersten Nacht des Aufenthalts bekannt. Wir teilen Ihnen mit unseren Operationen Departament überprüfen, für sie zu überarbeiten , was Sie erklärt haben. Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Swissôtel Lima.
5 out of 5
by A verified traveler

静かな環境で良し

Posted May 21, 2016 on Hotels
雑然とした市街地で、静かにゆっくり出来る環境です
Comment from Hotel Management
by Ana Teresa, Hotel Management
親愛なるゲスト、 私たちは、リマが雑然と市、私たちの財産、スイソテルリマの環境と雰囲気かもしれないという事実にもかかわらず、しかし、私たちの街についてのご意見に感謝し、すべてのゲストの緩和を確実にするために静かで平和です。敬具、スイソテルリマ。
5 out of 5
by A verified traveler

really good

Posted May 6, 2016
all what you expect from a 5 stars hotel is what you receive.. great place, great location, great food
Comment from Hotel Management
May 10, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, We are glad to read that you had a great experience during your last visit to Swissôtel Lima. We look forward to welcoming you back soon. Kind Regards, Swissôtel Lima.
4 out of 5
by A verified traveler

epitomy of working class snobbery

Posted May 4, 2016
The hotel is way too far from the airport and all worthwhile commodities, such an inconvenience finds no recompense in the initial welcome committee from the glorified receptionists who forget their place and take their time to see you worthy of attaining a key to their kingdom. I will say this, three persons I came across during my stay at the Swissotel made my stay memorable and positive. Ms Luz from housekeeping who selflessly went out of her way to ensure that I was safe and medically ok, and David and Wendy from Le Cafe...exceptional service
Comment from Hotel Management
May 16, 2016 by Director of Operations, Hotel Management
Dear Guest, Thank you for sharing your comments regarding your most recent stay at Swissôtel Lima. I am glad Luz, David and Wendy were able to make your stay memorable. I am sorry you feel our receptionist's service was not up to your expectations; it is clearly not our intention to make you (or any guest feel unwelcome), and to this end we have shared your comments with our Front Desk team to ensure this perception is not shared by other guests in the future. I thank you for taking the time to let us know how you felt, as it is thanks to guests such as yourself that we can strive to be better everyday. Should there be anything further we can do for you, please do not hesitate to let us know. Sincerely; Director of Operations
4 out of 5
by A verified traveler

비지니스와 편안함을 원하다면 이 호텔로~!

Posted Apr 23, 2016 on Hotels
고급스러움과 편안함이 함께하는 호텔! 1층 로비는 외부손님과 미팅할 수 있는 공간이 마련되어 있고 아침식사 역시 초대해서 함께 나누기에 충분한 퀄러티를 가지고 있어요. 방은 넓고 침대는 안락하고 외부소음도 거의 들리지 않아서 푹 쉴 수 있었습니다. 호텔 주변을 둘러볼 시간이 없어 뭐가 있는지 잘 모르지만 인근 골목은 청담동 분위기의 고급스러운 샵들이 있더군요. 만족할만한 호텔입니다.
Comment from Hotel Management
Jun 25, 2016 by Ana Teresa, Hotel Management
친애하는 고객, 당신이 우리의 재산에서 숙박을 즐겼다 상태 위치를 검토 읽는 우리에게 기쁨입니다. 우리는 당신이 우리의 도시가 각 관광을 제공하는 것을 탐구 할 수 있도록 곧 다시 당신을 기다리고 있겠습니다. 종류 안부, 스위 소텔 리마.
5 out of 5
by A verified traveler from Caracas

Nice hotel with excellent location and great staff

Posted Apr 18, 2016
Pros: everything from the buffet to the rooms
Cons: wifi
Location: My trip was all business so didnt have time to do anything for leisusre
It was a great experience, the service was impeccable and its location is great for business, I was very welcomed and will go back soon
Comment from Hotel Management
Apr 20, 2016 by Swiss Loyalty Club Manager, Hotel Management
Dear Guest, We appreciate your feedback on your recent stay at our hotel. As you have mentioned, we offer everything a guest travelling for business may need. We look forward to welcoming you at Swissôtel Lima soon. Kind Regards, Swissôtel Lima.
4 out of 5
by Mayra

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
1 out of 5
by Andrew from London

Avoid going to this Hotel

Posted Apr 7, 2016 on Hotels
I have stayed in mist of the 5* hotels in Lima and I can say please avoid Swiss Hotel for the reasons below. Firstly reception kept us waiting fro 45min until they gave us our room. We where woken up by concierge who dialled the wrong number at 7:30am. Finally my partner took the hotel iPhone charge by mistake and they where charging us $350 for it. Staff weren't that friendly and hotels looks tired.
Comment from Hotel Management
Jul 2, 2016 by Ana Teresa, Hotel Management
Dear Andrew; Thank you for completing this survey regarding your most recent stay at our hotel. Unfortunately, without having more information about you, I am unable to comment on your particular experience. I can say that there are times when, if a guest arrives prior to our guaranteed check-in time, our Housekeeping team may not have finished cleaning all rooms and a small delay might occur. In regards to the iPhone charger, we are more than happy to lend chargers out to our guests. Having said that, we expect them back so we can help future guests, so if anyone unwillingly takes a charger, we place a S/.225 soles charge to replace it and inform them of it -in case they are able to return it to us-. I am sorry if your stay at our hotel did not meet your expectations; we would like to see you again and have an opportunity to mend your perception of our hotel. Sincerely; Director of Operations.