The hotel decoration is modern and elegant, but the ambiance is terrible. As I was checking in, call girls were going in into the rooms. I do not expect that from an exclusive hotel. The next night as I was coming back to the hotel, people were drunk in the main lobby, some even sleeping on a bench inside the lobby. It sure didn't look like a five-star hotel.
The room was clean, but the bathroom fixture are starting to show some age.
The restaruant Maras was terrible. (I just provided a separate review on that).
The Market restaurant is noisy, limited buffet and although the service was courteous and friendly, it was not up to the standards. I felt embarrassed in front of my guest when they brought the dish that I requested from the buffet area, but no silverware, napkins, etc... The plate stayed there getting cold. Just terrible. I called the manager, and he just apologize under the excuse that they were busy.
I have stayed many times before at this hotel. I have witnessed a severe deterioration in the quality of the service at this Westin. overall it is a disappointment.