Bed bugs and dangerous hotel manager
Posted Oct 6, 2016
After checking in our hotel and sitting in the bed I looked down and saw a large bed bug crawling on the sheet. I jumped up and after freaking out I started flipping the bed clothes open and another bug was on the pillow. I killed one and put the live one in a cup and got dressed and went to the desk to complain! Totally grossed out the only thing they did was move me up the hall. When my friend who was with me went to return the cart we used to move our luggage and mentioned to the staff that maybe we should be reimbursed, the manager accused us of lying and made my friend (a woman) follow him to the room and went nuts. He ripped the bed apart and the headboard off the wall yelling that there were no bed bugs. My friend had to back out of the room she was so afraid. When she pointed out a dead one he threw it in the air and said it was fuzz. I have never been so appalled in my whole life. They later send a young man to the door and said if we come back they will comp us! I said I would never come back to this hotel, not so much for the bug incident as much as the way the manager handled it and scared my friend.
Comment from Hotel Management
Oct 8, 2016 by Nathan, Hotel Management
Thank you for your feedback. We take every complain very seriously. Since our maintenance team didn't find anything we called our pest control company to make sure if we have any that's get taken care off. We also call expedia to give your money back. I really apologize to you and your friend that you didn't have a good stay. If you ever give us a opportunity we will do better.
Guest Service Manager