Ratings based on 832 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from New Orleans, LA

Not as close to the highway as I thought

Posted Jul 21, 2016
Easy check-in. Older hotel. Room was clean and everything in the room worked. Sheets were older, felt slightly scratchy, but they were clean and there were no bugs. Room was clean and served its purpose. We did not sleep well but that was because the person in the room above us was a pacer and was walking around until 1:30 am. The person was not jumping or stomping, but had a heavy footstep that kept us awake. Rooms are not well insulated in terms of sound.
Comment from Hotel Management
Jul 23, 2016 by New Victorian Suites management, Hotel Management
Thank you for staying with us and for providing feedback on your stay. We appreciate guest comments and use them to help improve our services. We are happy to hear your check in was easy and you found your room to be clean and comfortable and everything in working order. We apologize for the night pacer above you that prevented a restful night. Our front desk staff does everything they can to contain noise levels when we have a hotel full of guests. Thank you again for staying with us and enjoy the rest of your summer!
5 out of 5
by A verified traveler from DC

Very Good as 5 years ago

Posted Jun 24, 2016
Pros: every thing
Cons: reopen the jacuzzi
Location: A natural food store, general grocery store, and Target are walking distance.
Good location for shopping at grocery general stores and Target, Safe, Quiet, good breakfast, facilities,,,
Comment from Hotel Management
Jun 27, 2016 by New Victorian Suites management, Hotel Management
Thank you for staying with us again! We certainly appreciate your repeat business and your time in reviewing our hotel! We are happy to hear your stay was still great and we have succeeded in consistently providing a great stay for our guests over the years. Thank you again and we hope to see you again!
5 out of 5
by Mary from Geneva

Posted Apr 27, 2016 on Hotels
Very enjoyable and clean. Wished there was in room coffee available. Otherwise, nice place to stay.
Comment from Hotel Management
May 7, 2016 by Marketing Dept, Hotel Management
Thank you very much for the 5 star review! We are excited to earn your high review and glad you experienced a clean, enjoyable stay! We apologize for there not being coffee in the rooms but we do provide complimentary coffee and cookies in our lobby 24 hours a day - we hope you got to sample both of them! Thank you again and come back soon!
4 out of 5
by A verified traveler

Posted Apr 27, 2016
Pros: East to find in a downtown location.
Was overnight to attend a family member's funeral. All service was well received. Especially enjoyed the breakfast.
Comment from Hotel Management
Apr 28, 2016 by New Victorian Suites management, Hotel Management
Thank you for staying with us and for taking time to review our hotel! We are pleased to hear you enjoyed your stay - come back and see us again!
3 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
The hotel was tucked behind and below other businesses. Because of this, I felt anxious about safety in the parking lot.
Comment from Hotel Management
May 8, 2016 by Marketing Dept, Hotel Management
Thank you for staying with us. We are located in a quiet spot behind other businesses. This works well for keeping the traffic noise to a minimum and providing a less busy area for our guests to relax. We apologize that you felt anxious in our parking lot. Please know our guests' safety is a top priority for us and we do everything we can to ensure a safe, comfortable stay for everyone.
2 out of 5
by A verified traveler

No Fun

Posted Apr 20, 2016
Pros: Staff was friendly.
Cons: Need to have better communication with hotel when they are closing facilities.
Location: Mid town, small skating rink in walking distance.
Two out of the three rooms were not available at 4:30 PM arrival.
Comment from Hotel Management
Apr 28, 2016 by New Victorian Suites management, Hotel Management
We appreciate you staying with us and we do apologize for the pool being closed. There isn't ever a good time for maintenance/repairs in a hotel - it is always an inconvenience for someone. We feel badly when it affects our guests, but we also know we have to take care of our property to provide the best service and facility we can. We hope you will give us another try when you are in town and enjoy our 24 hour pool area next time.
4 out of 5
by Darryl from Cheyenne

Great stay for a short time....

Posted Apr 15, 2016 on Hotels
Great place to stay....
Comment from Hotel Management
Apr 23, 2016 by Marketing Dept, Hotel Management
Thank you for staying with us and for providing feedback on our hotel!
5 out of 5
by Chantel

Posted Apr 12, 2016 on Hotels
I had a great experience. I accidentally schedule my reservation for wrong day and the staff worked with me to resolve my issue. They worked really hard to accommodate my needs.
Comment from Hotel Management
Apr 14, 2016 by Marketing Dept, Hotel Management
Thank you so much for the 5 star review! We are happy to hear our staff worked hard to resolve the check in date issue for you! Our team consistently goes the extra mile to make sure our guests enjoy a wonderful stay with us! It's great to hear you had a great experience and we hope to see you again soon!
5 out of 5
by Adam from Norfolk

I would stay again.

Posted Apr 11, 2016 on Hotels
For an older building the hotel had been renovated was up kept well clean comfortable very nice stay.
Comment from Hotel Management
Apr 14, 2016 by Marketing Dept, Hotel Management
Thank you Adam for the 5 star review! We appreciate your kind words and hope you will stay with us again if you are in the area!
4 out of 5
by A verified traveler

Posted Apr 10, 2016
The staff was very friendly and very accommodating.
Comment from Hotel Management
Apr 11, 2016 by New Victorian Suites management, Hotel Management
Thank you for staying with us and for recognizing the wonderful work of our team! They sincerely care about our guests and strive every day to make sure everyone enjoys their stay.