Brand new looking, spacious and clean rooms and common areas. All very well kept. Great, heated pool, and 2 hot tubs (1 indoor and 1 outdoor). Wanted to pay for a $100/night upgrade from standard room to a suite and was told by front desk staff they could not do it and to contact Expedia. Half an hour later of online chatting with Expedia and going back and forth with on-site hotel staff, the hotel staff finally made it happen after all. In our daily passing by during our stay front desk staff never showed interest in anything at all it seemed. Just doing the absolute necessary, without a friendly, hospitable touch. Would go a long way at $300/night.