Posted Sep 20, 2016
The trouble we had was because we made reservations through Expedia for two days and later added a date going through the hotel staff. When we arrived, they said I have only one day, had to make them look for the other two days. That same evening, no one came to clean our room, called to the front desk and they said, you are only staying one day. Had to explain again. The day we are leaving our bill arrives under the door charging me for all three days, had to talk to the staff again and they still had difficulty in letting me go and without a receipt because they needed to figure it out. I would want to know why does that happen, it seems like the right hand doesn't know what the left hand is doing.
Comment from Hotel Management
Sep 23, 2016 by Casey Wurst - Marketing Manager, Hotel Management
Marcia, we sincerely apologize for the experience you had, as this is not the standard of service we are capable of. I apologize for the confusion around your reservation and billing, as I can understand how frustrating that would have been. Please know we'll be using your feedback to train our staff to provide better service and experiences moving forward. We hope for another opportunity to provide you with a better stay, should ever your travels bring you back to Lincoln.